Less than 2 days before the event, the seller decided they didn't want to sell the tickets that were paid for months prior. They offered worse seats. With no option, I accepted. The seller then did not release the tickets in time for traveling to the event from out of Country (Canada to US). I tried to cancel as I never received the tickets and it was denied by Ticket-Center. No solutions were offered by Ticket-Center.com. They should not allow the seller to change the tickets, especially for worse. They should also require the tickets to be forwarded to the buyer at least a week before the event. A dispute has now been filed with my credit card company. Would never recommend this site. Btw I since found another site and the tickets for the same section and row were less than half the price.
These people are impersonating the venue and pay google to have top spot when you search for tickets through a google search. I was attending a show at a small local venue where be never been to and didn't realize I hadn't clicked on the venues site. I purchased the tickets thinking it was legit and then very quickly realized my error. I called within 5 mins to report the mistake and ask for a refund and they were unwilling to do anything. Worse, they are charging more than twice what the tickets are legitimately going for. This is a total fraud. Do not us under any circumstances.
I am only giving them a 1 star because I can't give a zero or even negative stars. The game I bought tickets for was cancelled and they stated they could not give me a refund. I bought over tickets that came out to over $300 for a birthday so they they were expensive. The customer service guy was rude and said "there is nothing I can do for you." Unless you want to waste your money don't buy from them!
Don't buy from here. I am fighting a purchase where they charged me $280 for tickets that should cost $70 as I later found on other websites and directly with the event website. I tried to cancel hours after and they said I can't. Gross price gouging and I reported to the state.
I made the mistake of assuming that the ticket prices were going to be the same or slightly above buying from the venue but instead I paid $100 more per ticket than the venue price. Didn't realize it until I looked and saw what the venue was charging. My own fault for sure but should be illegal to rip someone off like that. Will never again.
This company cares nothing about customer service. Every other company is giving refunds due to the pandemic, but not this one. The concert I paid extremely too much money for has been rescheduled to 2021 but I cannot go then. According to the band if you are unable to attend the new date you are entitled to a refund. However, apparently because this company is so sketchy and a "resale" company... they do not have to offer refunds. I will NEVER use this company again! BUYER BEWARE!
Paid 3 times face value, did not receive tickets. Ordered tickets 2 months in advance. Followed up several times. It's 24 hours before the event and no tickets nor any response except that they should be there 48 hours in advance. No refund to date. Not sure how they are legally allowed to operate, but save yourself the cost and stress.
They lie cheat and steal! Legally tho. Buyer beware... do NOT buy tickets on this site. They are a rip off trolling for naive consumers. The only people giving them a good review are their own people. Go any where else for tickets
I thought I was on the website for the venue, but somehow wound up at Ticket-Center.com. I thought the prices were high, but when I went to check out, they had added a "service fee" of $25 per ticket. Twenty five bucks to send an email! I decided to go to the box office at the venue. Of course, there was no service fee there, and the seats that were going to cost me $120 from these scammers were $44 at the venue. Now, that's not quite true as apparently TC bought up blocks of some of the best seats in order to charge ridiculous prices. But I got seats very close. This should be illegal and TC should be forced out of business. Anyone who buys from them is getting ripped off.
BTW, there is no "proof of purchase" because I decided not to buy from these crooks. The file is an image of an email they sent me after I declined to purchase fom them.
I bought tickets from them. They have no affiliation to any venue. I could not use my tickets and have no recourse. They refused to give me a refund and offered up several 'policies' to refuse to stand behind their sale to me. NEVER EVER buy tickets from them. I didn't realize that they weren't real ticket sellers associated with the venue. My bad and my loss of money i guess
Do not use this company to buy tickets. They pose as a company selling tickets directly to consumers but they are a secondary market. The worst part is that you will pay 3 times the face value for a bad seat. There is no way to get your money back and their customer service is the worst that I have ever experienced.
If not familiar with secondary ticket sellers like me they have what they want. Over price tickets then realize you don't technically have a ticket until just before the event. They are misleading. Good luck.
Took advantage of my girlfriend trying to surprise me with tickets to a sporting event. She ended up paying double the amount ($600 at stubhub) $1200 through tickets-center.com. They try to display themselves as TICKETMASTER. Surprised these guys are still in business considering all the horrible reviews. If only my GF told me before she pulled the trigger. Scammers at tickets-center.com are smart to say no refunds, exchanges, etc. but are quick to claim they offer "the best deals"... JOKE OF A COMPANY.
Bought a ticket from this site, only to later discover they sold me a ticket for the correct day and time, wrong venue. When I reached out to cancel and ask for a refund as I purchased a ticket for a non existent show and would not be able to use the ticket, they encouraged me to resell it, and further perpetuate the scam. "We assure you, all of our sellers are verified." Cannot cancel this charge with my bank - and it looks like I was charged 3xs what the ticket should have been. I accept my mistake in all of this - but want to strongly discourage people from supporting a website that is actively implicit in criminal behavior, and will encourage you to perpetuate it also.
I purchased tickets in a rush and did do my homework and ended up paying $200 over Ticketmaster when they said there was only limited seats and then found out that they were multiple seats available that were not only better but a fraction of the cost tried to cancel they would not and only offered to let me sell them on Google
I purchased a ticket for an event and mistakenly set a wrong date. After realizing of this, I called to try to correct the date (as I was not able to attend otherwise).
I then was said changing tickets is not permitted and refund is not possible either.
When I asked for a complaint form, I was totally dismissed. None of my attempts asking for it were responded and they just dismissed me.
I would give a minus 5 if I could! Thought I was ordering from the venue. Wicked Tickets ordered them a month ago. The show is less than 24 hours from now. Sitting here on the phone now trying to communicate with someone on the other side of the world ( I will call them sheba) to find my tickets, the event center is in my own town. 20 min on the phone still don't tickets and sheba can't tell me when I will receive them. DO NOT USE THIS SITE!
Tickets-center showed up at the top of my search for the event (in my phone's browser). I should have paid closer attention. It turned out that I paid over twice the box office price, and I didn't even get my seat assignment. I thought I was going through a service provider for the theater, but I was actually just a victim of my own carelessness. In the future, I will be much more careful in buying tickets online, and I will never again use Tickets-center.
I bought 2 tickets because Google showed them first (sponsored links show first). I didn't get an electronic ticket, only a PDF of a ticket master ticket (which can be resold obviously). I could not cancel, customer service told me to try to resell. I was accidentally sent a link to 4 other tickets including mine in the same pdf. I still wasn't able to cancel after explaining my concern and distrust I'm the system. My tickets would not scan at the event but I was let in. Long behold another group had the same tickets. What a waste of money, time and an embarrassment. I will never buy tickets from tickets center again.
I got redirected to their site when I thought I was buying tickets form the venue box office. I thought the price was a little high but went through with the purchase. Minutes later I discovered I had been ripped off. Paid $90 for $40 tickets. Plus their exorbitant service charges. What a scam! I immediately attempted to cancel my order. They won't do it.
Answer: They will not refund your money. They are scam artists who mimic real ticket sites and venue box offices and take advantage of consumers. They are dishonest and horrible and should not be operating.
Answer: You have to call or chat. They aren't very good at communicating and won't if you don't try to get in contact with them.
Answer: I was unfortunate enough to innocently purchase 2 tickets to a Broadway show through Ticket Center. I assumed I was purchasing tickets from the theatre not through this third party website. I asked for a refund and they said NO so I contacted my bank, the better business bureau, and getting a lawyer. This company needs to be shut down!
Answer: It is a problem they buy the cheapest seat they can find and when they send you the seat there isn't enough time to get it resolved or a refund. GET A REFUND if you can and go to Ticket Master or another real honest site. I paid 385.00 for a great seat yes one seat and deceived a 65.00 garbage seat in the back.
TicketsCenter has a rating of 1.7 stars from 1,588 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TicketsCenter most frequently mention customer service, credit card and face value. TicketsCenter ranks 346th among Tickets sites.