website thubmnail of TicketsCenter
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Georgia
1 review
1 helpful vote
Follow Carole P.
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Bait and switch
July 10, 2019

Accidentally ended up on this scam site instead of the actual concert venue. Tickets should have been $75 a piece X2 but when I received the email, I discovered they charged me $537.00! This was for a NAS concert at an outdoor venue! Tried the customer service phone line - just an endless circle of pressing keys and no rep. The online "chat" was another rabbit hole with no person to talk to and cancel this mess. Thankfully, my awesome bank was sympathetic to this scam and put the money back in my account but had to cancel the credit card and get a new one. Run away - far far away from this site.

Date of experience: July 10, 2019
Minnesota
1 review
3 helpful votes
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Thought I was on the Saints Baseball website. Also thought I was buying great seats for $77 total (2 tickets). Yeah I know - not that smart! Turns out they were the worst $5 seats you can buy in the grass area above the outfield. Was $27 per ticket plus $12 handling fees and other fees and taxes and totaled $75. Total rip off. I will never buy from them again.

Date of experience: July 14, 2021
Florida
1 review
1 helpful vote
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I feel ripped off
August 11, 2018

I bought tickets for a monster jam event in south Florida miami two weeks ago and today when I went to the venue I was denied entry because when they scanned my tickets they were voided and so far customer service isn't helping what so ever saying they are going to start an investigation, without even giving us a guarantee of refunding the money. I'm outside the venue with my family, no tickets, and out $150. They are making me feel that I am trying to cheat them out of the money and trying to scam them when we're the ones outside the stadium. Its even worse when they say that they sell trustworthy and authentic tickets, the managers Arturo and Victor in customer service did not give me any answer nor a guarantee if I would get my money back. Do yourself a favor and do not purchase from ticketcenter where they can't even check if the tickets are valid and guaranteed your purchase.

Date of experience: August 11, 2018
California
1 review
14 helpful votes
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I'm sick to my stomach that I accidentally purchased through this website. I wanted to purchase through my venue but somehow got ushered into tickets-center. Big mistake. I can't believe I paid what I did... I've had so much anxiety over this situation that I stupidly made, I want nothing more than my money back. They know exactly what they're doing. An awful company that SCAMS you for your money.

Date of experience: March 7, 2023
Washington
1 review
0 helpful votes
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TICKET-CENTER SCALPER
June 14, 2019
Updated review

I sent an email to The 5th Avenue Theatre in Seattle re my horrible experience with this outfit. They deplore ALL ticket broker's since almost all of them cheat the buyer. They suggest I write my legislature to describe what happened. Everyone needs to get the word out about these crooks!

Date of experience: June 14, 2019

The king of scalpers!
June 8, 2019
Previous review

My wife ordered two tickets to the West Side Story@ $150 each; the total cost was $390.15 which she thought was a reasonable service fee. We received two tickets, each with a face value of $43! I looked into this and realized she was switched somehow from the ticket venue she searched for to these crooks. I will be communicating with the 5th Avenue Theatre in Seattle, the BBB, Seattle Visitors Center, etc., and anyone else who will listen to get the word out about these crooks.

Date of experience: June 8, 2019
Ohio
1 review
1 helpful vote
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Buyer beware
July 1, 2022

I purchased these tickets by mistake and called within the hour and there was no resolution. They will absolutely not refund or cancel an order. I think that's terrible customer service, not to mention that the tickets are completely overpriced and there's an additional $25 service fee per ticket. Shop elsewhere!

Date of experience: July 1, 2022
Tennessee
1 review
0 helpful votes
Follow Natalia G.
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Event was cancelled without any onward date. Not possible to request a refund, cancellation, change, transfer or anything else! I was told I can resell the ticket! A ticket for an event that doesn't have a date! Good luck. Do not buy from this website!

Date of experience: December 16, 2021
Wisconsin
1 review
0 helpful votes
Follow Leslie K.
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I would give NO stars
December 9, 2021

This company is a scam. I emailed Tickets-center within minutes of my purchase asking for a refund. The site stated that they would refund you if tickets had been received. My email request was never answered. Instead I received tickets that cost double what any other site charged. I have called Tickets-com but only got a recording. I have attempted an online chat, only to be abruptly ended once I requested a refund. I have reached out by email and have never gotten a response. This coming is a scam.

Date of experience: December 9, 2021
Pennsylvania
1 review
1 helpful vote
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Just Got Scammed
July 6, 2023

With the help of a google sponsored link my wife thought was buying a ticket from the source.
Wound up paying more than double the price. Customer service at ticket center said too bad.
Thanks google for assisting these crooks..

Date of experience: July 6, 2023
Washington
1 review
0 helpful votes
Follow Kathy P.
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This was an absolute mess! It was the most unprofessional transaction I've ever experienced. We bought tickets and 3 days later still didn't have the tickets emailed to us. We drove 8 hours to Seattle and 4 hours on the phone the day of the event still trying to get our tickets. We were told over and over again, "rest assured we are working on contacting the seller. Just stay on hold for a few more minutes." Then I was told the tickets were sent to my email after waiting on hold forever. There were NO tickets. This went on for four hours and 3 password changes and 2 emails changes before we finally got tickets. We had one day in Seattle and spent four hours of that one day on the phone messing with the ticket issue. I would NEVER deal with this company again!

Date of experience: August 29, 2023
Pennsylvania
1 review
0 helpful votes
Follow Matthew V.
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Bought tickets for my kids, only to find out the seats had an obstructed view which they did NOT disclose (found out through the venue). When I kindly asked for either a switch in seating or refund through phone, email and chat, got no response. Do NOT buy from them.

Date of experience: December 30, 2021
Virginia
1 review
0 helpful votes
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Do NOT use this reseller
July 6, 2022

As soon as I saw the screen that said "Thank you for your purchase" I realized immediately that I had mistakenly clicked to purchase the tickets. However, there was no way to undo the mistake. The company totally stonewalled me when I called to ask them to do so. The website was confusing. I did not think I was actually purchasing the tickets, was thinking I was just finding out a final total. Each previous page seemed to change the total with an additional fee or charge. After many pages that said the tickets were not purchased yet, I thought this was one more like that. I was surprised that the next page said thank you for your purchase. I did not want the tickets, but Customer Service consistently refused to consider my request, saying they could not do so because of (legal sounding words that did not mean anything when strung together). Do NOT use this reseller unless you want to pay 2-3 times what the tickets would cost at the actual venue.

Date of experience: July 6, 2022
Iowa
1 review
2 helpful votes
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Charges 5 x the amount
September 12, 2023

I picked seats up from so I wasn't surprised the cost was a little higher once you purchase they give you the nose bleed section with no refund please check the site your purchasing on it comes up first when you search the paramount that's what got me. And they refuse to give your money back even after I calls within 15 minutes of the purchase. Scam scam scam

Date of experience: September 12, 2023
Pennsylvania
1 review
0 helpful votes
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Don't buy from this site!
March 12, 2024

They upcharge tickets to make money. It's a super shady site, do not buy from here! You're better off looking for tickets directly through Ticketmaster. We were up charged almost $200 for standing room only tickets that we could've purchased directly through Ticketmaster.

Date of experience: March 12, 2024
South Carolina
1 review
0 helpful votes
Follow LP P.
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This website is a complete scam. They prey on those who are not internet-savvy by putting their results at the top of google when it fact this is not what people intend to search for when they google an event. They charge more than double the face value of tickets. Do your due diligence and do not be scammed.

Date of experience: December 20, 2021
Washington
1 review
0 helpful votes
Follow Jim V.
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I was curious why tickets I bought for $84 from TicketMaster were over $200 when my wife bought them. Turns out they publish the seats, buy the tickets from TicketMaster and then "transfer" the tickets to the purchaser. Total arbitrage on legitimate ticket sales and I would give them zero stars if I could. Major hassle and disputed the charge…

Date of experience: November 8, 2022
Florida
1 review
0 helpful votes
Follow Courtney V.
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I bought tickets for a concert for May 1st, let's see if I even get them or not. I purchased them on April 8, and I chose electronic transfer. They have already charged my card. I still do not have the tickets. Now they are telling me that I won't get the tickets until like the day before the actual concert. So that means they are selling tickets that they don't even actually have yet. I called them several times, they will not issue a refund. They also refused to let me speak to a supervisor. They better pray that I get these tickets.

I only went through this site because I thought it was the actual genuine direct ticket site, didn't realize it was a re seller.

Do not go through them!

Date of experience: April 13, 2022
Massachusetts
1 review
0 helpful votes
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Scam
August 22, 2023

After my husband realized I had purchased tickets through this site when looking up the venue at the theater through Google. I was duped into thinking I was purchasing through the theater. I called this ticket site within minutes and also placed a stop payment with my bank. I could not get a real person on the phone and had to go through CHAT to rectify this purchase. They are unwilling to work with you and said I can try to resell them myself, interesting cause that's their entire business is reselling over 200% of the asking price. Do not buy through this site if you don't want to get ripped off.

Date of experience: August 22, 2023
Maryland
1 review
1 helpful vote
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Fraudulent Practice
August 7, 2022

Purchased 3 tickets for Hamilton at $350, when they sent the e-ticket to me it had $149 printed on it. I contacted the Kennedy Center and was informed I did not purchase the tickets from them. At closer review I called Ticket-Center.com (1800#) they said they could charge me the market place value of $350 but only supply me with the actual value of the ticket which was $149 - that was not explicit to me nor did I realize I wasn't on the venue's site. This seems deceptive, wrong and harmful and turned a birthday event upside down.

Date of experience: August 7, 2022
Connecticut
1 review
1 helpful vote
Follow T B.
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Don't use this website
January 18, 2023

They don't disclose all the info about the sitting (it was under *notes, instead of putting it in the regular writing, because it's a regular information), and then lie into your face they don't have any other options, while you see them online. What a terrible website and customer service

Date of experience: January 18, 2023

Overview

TicketsCenter has a rating of 1.7 stars from 1,588 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TicketsCenter most frequently mention customer service, credit card and face value. TicketsCenter ranks 346th among Tickets sites.

service
724
value
744
shipping
540
returns
624
quality
616