TicketmasterReviews 461

Ticketmaster was utterly useless in my attempt to rectify a ticketing error made at the time of purchase. The failure to provide telephonic customer service is inexcusable. With no help provided by its delayed on-line chat feature, the issue was finally corrected days later by contacting the venue's box office directly. I never intend to utilize Ticketmaster again whenever ticketing is available through a venue's box office.

I just want to tell people that ticketmaster.com sells tickets to venues at other times than what you wanted. Because they will charge you 10 dollars a ticket to upgrade it to the original time you wanted. This is highway robbery given what you already pay in fees and service charges.

We bought tickets for November 1st in Salt Lake and received confirmation for September's 27th in Cleveland! They were no help and said the tickets ended up being resale and we couldn't sell them on their site. We had to sell them in 2 days on another site and eat the cost of like 150 In service and taxes and now the buyers of those tickets say one didn't work so we are being charged through them and extra fees and have to make sure they aren't lying and then have to go through ticketmaster who I guarantee will be no help and I'll have to file with our bank and bbb. Only bots and no phone support, no accountability! When we were messaging with them they just stopped messaging back. Ticketmaster are crooks! Also another acquaintance bought tickets for Las Vegas and received tickets for Los Angeles! Same issue and can't get a refund! If you can... stay clear of them, they changed all their rules and stuff over covid and have scammed people out of money from canceled events as well. Not worth the headache and lost money.

I purchased tickets to a production while traveling to North Carolina. I am sad to say after a number of attempts I never received the tickets. Talking to a real person was not possible. This was the worst experience I ever had. NEVER AGAIN.

Poor customer Service, very deceptive practices on resale tickets. I had a lot of difficulty, with purchasing the tickets, then they resale without being specific about, then no customer service, just machines answering. The website didn't work often, it is very hard to get help from someone and people were not very helpful when I did get a hold of them. Further, one of the events I had tickets I tried to get a refund because now I have to install a new app to get someone else tickets.

Terrible way to purchase tickets. Was not able to get into the event using photo ID and form of payment as instructed at checkout. Event needed a QR code that wasn't provided. Tried to contact while standing at the event and no one ever would contact me back. Then 5 days later received an email saying the issue was resolved and no refund was allowed because the event had already happened. NEVER again will I purchase anything from ticketmaster.

I bought 3 tickets for the Miami marlins vs. Washington nationals at may 16th. I drove 4 hours from key west only for this game.
But guess what happened?
I went to stadium and I was still waiting my tickets. Ticketmaster never sent my tickets and I couldn't enter the game. I talked with an agent before about refund. 5 months passed and I still didnt get some information about my refund request. What kind of joke is that?
Look at the picture, its october and I still didnt get tickets for may

I wish there was a - star rating - they do not even deserve a '1'. Just a simple purchase of 2 Blue Jays tickets for a friends Birthday turned into a disaster for us. After horrible service from 'Ticket Sales' we were sent to 'Ticket Master' both. Ca and. Com having to reset passwords (over 16 times) kept trying different emails to try and start over... They do not accept paper tickets (because of all the fraud out there- so again "good folk" suffer! Trying to transfer for a birthday gift ended up as 4 hours of HELL where the Birthday Boy was almost willing to give up seeing the Yankees for all the problems caused. All this with hundreds of dollars of fees charged, no way of contacting them - no phone numbers, no returned emails, no chats for help! It is the most ridiculous set up ever! You'd think after all these years of ROBBING us with fees- we'd at least be able to download a ticket in less than 4 hours. It was HELL and I'm mad at the Blue Jays of MLB for forcing us to purchase this way instead of just easy for what is supposed to be a 'relaxing past time'! You're all creating this horrible world now upon us!
Terrible service... or rather NO SERVICE... just grab the cash and run! SAD sad sad... your Mothers would be disappointed!

I purchased tickets for an event and parking at the same event. While purchasing the tickets for the main event, there was a typo when entering email address. Therefore, I could not see the tickets in my log in. I have been trying to move them to correct email address by contacting their "fan club service desk". And it has been a nightmare. The person/s responding to my emails either do not understand English or they are simply stupid. Even after proving exact details of which order no needs to be moved to which email - log in, they moved a my another ticket order to a new account. Now, the tickets with wrong email are still missing and they are telling me that they can't merge the accounts. This service does not have any phone lines where I can talk to someone and explain the situation. It feels like some bot is responding to my emails with canned messages based on keywords and it sucks at it because it keeps saying the same thing. I have been doing this back and forth for last 3 weeks now and there is no light at the end of this tunnel.
I have been findings avenues to provide this feedback and Ticketmaster just does not have any customer facing means of contact. If you are trying to purchase tickets via Ticketmaster, please reconsider and find other providers. A simple issue can cause you so much headache that it is not worth choosing this service. I wish I could give them 0 stars in the rating.

I bought tickets online, had to keep signing back in to the website, finally purchased them but sent me the wrong dates, figured just a mistake. I tried to reach them to fix with no response at all. I paid 200.00 for tickets I couldn't use and I got no response whatsoever from them

First and foremost, let me thank Tyler Childers, Chris Stapleton, and Dwight Yoakam for performing the Kentucky Rising concert to aid the victims of the Eastern Kentucky floods coming up in October.

Ticketmaster will profit a minimum of $635,000.00 from this BENEFIT concert. To profit off the dead, and other victims is disgusting. It's one thing to gouge me with their fees for my personal entertainment, but to take the extra $27.65 for fees that otherwise could go to the victims is absolutely soulless. Shame on Ticketmaster
Utterly disgusted,
Thomas W Sanborn

Ticketmaster is terrible. I bought tickets for a football game. Had trouble with their app the previous time I bought sports tickets. Took a chance again. Checking their app starting 4 days before event and everything is fine. Day before event I try and log on and the app says I cannot access the app try again later. No app no tickets! Tried game day same message can't access app. I had four friends I bought tickets for and we were all standing outside the football stadium unable to get on the stupid, worthless, meaningless, pointless, unusable. POS app! You know how I felt. I hate you Ticketmaster!

At least Ticketmaster lists the actual seat numbers you are buying. None of the other sites do, as far as I can tell.

No longer an actual business, Ticketmaster is the first large corporation in my experience to transition into a complete scam, with no pretensions of honesty or intentions of delivering the service they advertise. Their sole purpose of existence is to take your money, and if you happen to see a concert, who cares? They don't.
Look at the other reviews, literally anyone may get robbed and there is nothing they can do about it. If their name weren't famous, they would be considered a scamsite. It's time to stop pretending they're a real business, they're not.

I've spent hours trying to book tickets I can sign in see my previous tickets but won't allow me to book new tickets says postcode is wrong well it wasn't wrong last time And who gives a $#*! even if it was your not posting the tickets No contact for Ticketmaster

I ordered tickets online and received confirmation that the tickets had been printed and would be mailed "shortly." Ticketmaster also specified that I would receive the tickets in 10-14 days after the purchase, and would recieve email confirmation once they had shipped. It is now a month later and I have no tickets and did not receive a shipment email. I contacted customer service through their portal and was told the tickets had shipped "soon after" the purchase, but the operator could not provide tracking or even a date upon which they shipped. I was further told that if I didn't receive the tickets "two days before the event," I could pick them up at "will-call" at the venue. I specified the tickets were to be mailed. While Ticketmaster was able to tell me the exact date my purchase went through, they cannot confirm when the tickets were shipped, or even if they were shipped at all. I was told that they only handle "ticket issues," and cannot provide information about their "shipping partners." The online operator has completely stopped responding to my inquiries. I'm not confident my tickets will be at the venue based on Ticketmaster's disregard for their own stated protocol, and unwillingness to resolve my issue or even engage.

I did my due diligence with securing my tickets at least a couple of months in advance only to get to the venue where we that the event was cancelled. We traveled an 1.5 hours from this event. We received not one notification from Ticket Master that the event was cancelled. We were so disappointed. I'm still waiting on my refund to my credit card. My advice to Ticket Master Buyers, double check on event at least a week before your event. Good luck