TicketmasterReviews 461

It's no wonder they are being sued. They are con artists that arnt bright enough to even have a site that works to suck you in. I hope to God they pay through their A$$ and are shut down to the likes of STUBHUB! You people are disgusting.

So I am trying to sell 2 tickets to an event Online my tickets are listed as sellable BUT the Ticketmaster website is having technical problems Via their online chat (you can not ever speak to anyone directly) I was finally told
Well we see you purchased insurance on these tickets so just file a claim with them since we can not give you a refund!
What if I hadn't spent almost $45 on insurance
I would be out over $500! Not to mention all the time it will take to get a refund and time spent trying to sell my tickets They day selling tickets is fast and easy Toto false advertising! Stay Away and definitely buy insurance protect ruin! Ugh

Wanted to purchase an additional 3 tickets for an upcoming concert and had been advised by the ticket master website/ help that i needed to contact their 0800 111 999 number. After waiting on hold the previous day for over 30 mins then to be cut off, tried again today. I have been on hold for over 48 minutes and still waiting, having to listen to what appears to be a 50 second repetitive loop which makes it even harder to put up with. Whilst writing this whilst being on Hold the line has just cut me off again.

March 18 of this year I was rushed to the emergency room. I had two brain surgeries to save my life. It took awhile to recover but thank GOD I am much better than I was. I had bought me and my husband concert tickets to see a gospel concert, after I could write I reached out to ticket master to explain my situation. I didn't want a refund but asked them could I get credit to see another concert in the future. The representative told me I should have sold the tickets, now mind you the day before the concert I was rushed to the hospital at the door of death and her response was I should have sold the ticket. My husband was devastated and definitely not thinking about selling the tickets. I just think they should have definitely treated me better than they did. Me and my husband have been to at least a half dozen concerts through ticket master and got nothing back in return. Its just bad that people in the world have no heart.

We bought our boss a gift for Christmas for an event that the venue requires a parking pass. However, when we went to transfer the tickets, only the event tickets could be transferred but not the parking pass. All Ticketmaster could tell us is that it was the venue's discretion and the venue was not offering refunds.

Price for purchasing tickets suddenly increased at end of lengthy purchasing process. It happened multiple times.

Never had a problem with Ticketmaster until the Iron Maiden concert in Chicago on October 5,2022. I bought a $420.00 seat that was 3 rows away from the stage. I got to my seat and there was a wall that took up the view of the stage, it was a part of Iron Maidens set. I could only see a 12 inch strip of the stage from where I sat. I missed the first couple songs when Iron Maiden took the stage because I went to the ticket counter to complain since I could not see anything. The guy that was at the United Center ticket counter was not helpful at all. He asked what I wanted, I told him I wanted to see the concert. He gave me a ticket that was worth $99.50. After the concert I walked back to the hotel and immediately called Ticketmaster to get a refund of the difference on the price of tickets. I was told by a Ticketmaster employee that it was not possible since the event was over. I called my credit card company and filed a dispute of charges. I can no longer purchase tickets thru Ticketmaster. Ticketmaster has a monopoly on ticket sales.

Viewed tickets for Aladin for 2nd of Dec. Site bugged out and i ended up purchasing tickets for 3rd of jan. Only spotted this when got the email. Immediatly emailed back to say this was a mistake. Tried to buy tickets for the right date on ticketmaster again but kept seeing error. Went to the boxoffice in theatre and picked up the same tickets. No reply to my email. Followed up via chat. They will not refund the tickets and have robbed me of $250. Extremely unhappy they have ruined mt holiday. If you can avoid ticketmaster when ordering tickets do. Thry have told me to sell them but i keep getting an error on their site when doing so. No support or help to resolve this.

I bought two tickets to Trans-Siberian Orchestra for 12/9/22 at Bon Secours Wellness center in Greenville, SC. I knew the tix would be expensive, but I didn't realize the secondary seller fees were so much. I paid $592 for what I would learn upon delivery of the tickets that their face value is $92.50 each. Don't get duped like I did! Beware! This is a $400 over charge lesson for me. Never again!

Something should be done about it. I tried to get a refund because I bought 2 tickets to the Kirk Franklin and Maverick city concert like a month prior but on the day of the concert, I was right outside the stadium with my fiancé and I tried to go back on the app and get my both of the tickets but I found only one ticket. I couldn't find my fiancé's ticket. I tried to call but no answer. I tried to go up there but I couldn't. Then I emailed for a refund and they said no refunds. I payed over $200 for my tickets and I didn't even participate in it because I could find my ticket in the app/website. I hope something gets resolved because of this issue and I forewarn future concert goers. Please be careful with this app!

I put some tickets for sale. Then I found someone who wanted them. When I removed them from being on sale they got frozen. I contacted customer service. It was 5 hours before the show. The tech did they were checking into the issue. I never got a response back.
The show just began and I'm stuck with tickets that I could have sold.
I gave the rating of one star because there is no option for zero stars

I attended the BCU Vs FAMU Florida Blue Classic today. When I arrived, the seats that I purchased (row) had been removed due to construction. I was unable to get new seats and was informed that I will not receive a refund. This is some BS and very unprofessional.

Today was among the most frustrating consumer experiences I have ever had. Waited four hours to get into the queue and then after making it through the queue I was not allowed to purchase using my cell phone. The message said to make sure I was logged in, which I was. They used my name, so they should have known I was logged in. The message said come back later, which equates to go back to the beginning of the queue. What is the point of being a preferred customer if you can't buy a ticket. Clearly StubHub and other brokers did get through since there are already hundreds of offers for tickets at Quadruple the ticket cost and higher. I am so frustrated. NOT A FAN.

Apparently having the monopoly of ticket sales is a good enough reason to have 0 customer service. No phone operators, user experience nightmare of a website. When you sell your tickets it takes 14+ days to receive your money after what seems a series of events that are crazy difficult. Why can't you just payback on the credit card? You are begging for Scalpers to re-sell your tickets for you.

I'll help you out
1) re-think your website and App they are both the lowest of lows, for a company that generates millions in profits every month spend a few thousand on User Experience and on User Interface.
2) CUSTOMER SUPPORT, you are in the service industry and have 0 support except for a FAQ that looks like it was written in 5 mins by someone who has never been on the site. Hire a 150K+/Year Customer Specialist and take care of your clients.
3) If you need any consultation for all these easy steps please reach out

Een ruime 5,5 week geleden heb ik kaartjes voor Depeche Mode gekocht.
Het begon er al mee dat ik staanplaatsen had geselecteerd, die ineens bij het afrekenen veranderd waren in zitplaatsen. Gelukkig kwam er meteen een tweede concert beschikbaar, dus voor het tweede evenement deze zitplaatsen in de verkoop via TM en staanplaatsen gekocht. Vrijwel meteen kreeg ik een melding dat de kaarten waren verkocht en dat het geld zsm op mijn rekening zou worden gestort.

Hierop ontving ik ook diverse emails van TM met het bericht dat het geld nu binnenkort op mijn rekening zou worden gestort. Toen dit echter na een ruime 2 weken maar steeds niet het geval was, heb ik een email gestuurd met de vraag of er wellicht nog info nodig was of iets onduidelijk was. Hierop mocht ik geen enkele reactie krijgen.

Na een ruime week wachten toch maar weer een. Bericht, ditmaal via de site, en nu kreeg ik de reactie dat ik volgende documenten moest uploaden via mijn TM profiel:
– Foto van je ID-bewijs (ID-kaart, rijbewijs of paspoort. Bij een ID-kaart en rijbewijs moeten de voor- en achterkant geüpload worden. Bij een paspoort volstaat enkel de voorkant).
– Bankafschrift (hier moeten jouw NAW-gegevens op staan, je IBAN-nummer en het logo van je bank).

Op de site van TM is bij mijn profiel nergens een mogelijkheid tot het (veilig?!) uploaden van dergelijke documenten te vinden, dus dit is niet mogelijk. Bovendien hadden vrienden van mij met wie we naar dit evenement gaan hebben tegelijk met mij via jullie hun tickets verkocht en zijn kregen de volgende dag al hun geld terug gestort.

Het lijkt me dat hier sprake is van een vergissing.

Ik heb dus binnen een half uur twee maal twee kaarten bij TM gekocht. En eenmaal 2 tickets zijn voor mij binnen een paar minuten weer aan iemand anders verkocht. Ik zou verwachten dat het voldoende moet zijn dat TM de door mij eerder betaalde kosten terug kunnen storten naar het IBAN-nummer waarvan ik de betaling heb gedaan. Net als bij andere mensen.

Ik heb dit ook in een reactie geschreven, echter wederom … geen reactie.

Ook op de chatfunctie via facebook TM pagina en Twitter geen enkele reactie!

Dus nu maar via deze weg een poging.

Gewenste Oplossing:
Ik wil mijn geld ontvangen!

I tried 9 times today to buy Billy Joel and Stevie Nicks tickets. The app tried to call my home phone (no longer active, and I don't even have that number listed anywhere in my account) to provide a verification code, but it was always after the time expired. The computer shows that I can still buy tickets and then gives me 0 minutes to complete my transaction. There is no one to contact and no way to figure out what's going wrong with that site. This is so frustrating because I got in and should have been able to complete this transaction easily. Absolutely nowhere to look for any help. I don't know how they got to be this popular with such horrible service and a horrible website

I purchased tickets for a game through their Ticket Center on line purchase center, almost $3 K. They sent me a link to download and I could not. Their find ticket app did not work even though I have purchased before using. Their call in center recognized my order number but no tickets. I called multiple times, was put on hold for 55 minutes first time, then a second time for 35 minutes, they asked for a different email address which I gave them, then switched to copy link by turning off Wi-Fi on phone and lost my connection as a result. TERRIBLE TERRIBLE! Do not use. TOTALLY SCREWED UP OPS.

Terrible... from overcharging to not being able to get product after prucahse... lady who helped me at the ballpark said this was a common occurrence...