They claim to do background check on the contractors that use their site however I hired someone from their platform to later learn that he was a felon and he attempted to assault me, after he conned me out of thousands of dollars. I ended up having to call the police. When I notified thumbtack they did not suspend his license. Now Juan Guarderas is using a fake name on their profile of Luis. They have 0 credibility.
I found the best cleaner I have ever had. Sherri Sherman was mature, reliable and very thorough. She worked overtime to help me get my project completed in time. My windows never looked so good... they looked brand new. She needed very little supervision and was reasonably priced. I highly recommend her.
Do not use this to expand your business if you are a small business owner.
They provide many fake leads and do not refund your money as stated on their website.
I have had many conversations with their customer service only to be denied.
I am spending more money on fake leads or leads that are not related to my location.
Be Wary! Do not use and make the same mistake I did.
I have been using Thumbtack to get leads and jobs for a couple of years now. Since I started I have seen a continuous change to their plans and how we are charged. For what I do the price has gone from around $5 to over $20. As well they have increased the number of pros who get to quote which continues to dilute the opportunities. This is beginning to be cashflow negative for me and I see it happening to many others. It is too bad they have gotten greedy. It was a good thing and now it is not. As well, using their system is slow and cumbersome. If a quote expires you cant delete it and your inbox becomes loaded with crap.
Others have been complaining and it seems only to be getting worse. Looks like they are trying to inflate profits to get it more attractive for a sale.
I would recommend to stay away and find other means to advertise and find clients.
Certainly not what it used to be... too bad!
Jennifer at Lucky Dog Pet Sitting/Walking service is excellent. She not only takes care of the dogs but she falls in love with them. Her attention to detail due to my dog's health concerns was outstanding. I believe the dogs hated to see us return.
10 Quotes with follow up emails; Zero responses! In the real world questions would be answered or asked by legitimate customers. It seems that a lot of customers are contrived or recycled from other markets.
They advise that it might take 10 quotes to get a job... I think it's more.
Not a good way to get business!
Hired P & P Painting (Victor Pina) to do painting of exterior trim on my home. He did such a good job, I hired him to paint a commercial steel building. Wow, what an awesome job - both projects. Would hire him again, should another project come up. I did not have him do any interior painting but he does that as well. Great job and very reasonable price for the project.
I have been a member of Thumbtack for years. I have spent hundreds of dollars on leads. It's come to the point where they now charge $10, $20, $30 per lead and the 'customer' doesn't even respond. I believe they're farming out fake leads. Scam.
Then the refuse to give a refund because 'That is a valid charge and outside our Refunds policy since the lead is sent because it is matched with your preferences.'
What a smokescreen. This recent lead I asked for a refund, not only did the lead not respond, but the lead didn't even give me an option to quote on it.
Buyer beware
George was very professional and upfront. They came on time & were courteous. I was told I would still have Bee's for 3-7 days it actually took 8 but they are gone! I highly recommend this company. They are the ones I'll call in the future for any exterminator issues if needed. Thank you George!
These guys are another homeowner contractor search site. They have a different approach though. You tell them what you want and they will find the contractor for you. I'm a little uneasy about this approach as I would rather pick out the contractor I want before inviting them over to my house. Part of me wonders if they take this approach to mask their lack of content. I'm really not sure. I do like the nice clean layout of the site and they look professional. For me, it's not really how I operate though.
Hired plumber Mike Fisher through Thumbtack. He was nice and personable, but obviously green. More obvious when the leaks started. Now he dodges my calls and makes excuses why he didn't show up to fix the problem. Thanks a lot Thumbtack!
Forget about trying to get in touch with a real person. Everything is automated. What ever you try to do no way to get in touch. Also I have been getting charged twice again for a customer that created a lead a week before which was a BS call and than charge me again for making another which should already show out of how ever many contractors they contact they don't want to go ahead with them and we get charged again.
Stay clear of this company as a Pro trying ro generate leads. Everytime sometimes clicks and contacts you, you get charged for that lead. 90 % of the leads either never contact you back and are dead ends. I believe this company is using phony bots as leads that you'll never hear back from or the site is full of scammers trying to get your personal information. When you request a refund thru the website not and actually person you're contacted back that you're request is denied because it doesn't follow the guidelines for a refund. Stay away and save yourself a lot of aggravation and money
Hi Joe, we're sorry to hear this feedback and that this has been your experience. We work hard to ensure the leads on Thumbtack are legitimate, and take immediate action on any spam or scam leads that our processes and teams find. If you do come across suspicious leads or have a concerning conversation with another user, we want to know here: https://help.thumbtack.com/report-a-concern. As for refunds, we approve or deny the requests based on our Refund Policy: https://help.thumbtack.com/article/refund-policy. If you have questions about refunds, or if there's anything we can do to turn your experience around, please reach out to us directly.
Worst Marketing site you can use they'll take your money say they'll give it back if the connection between you and the customer doesn't work out but then if you try to refund something that's accurate they'll find a excuse to not give you the refund.It's there way of robbing you blind.Don't waste your time or Money seriously!
I purchased a large pack of credits as a wedding officiant. Our typical price is about $100. They started to charge 4 credits per quote, which was about $12 or more. Discovered that the majority of my quotes were unread or the person had hired someone within seconds of my quote. I also believe that employees of Thumbtack put out fake requests to eat up your credits and force you to purchase more.
I tried getting project cost estimates from 5 different contractors through thumbtack.com. Only one responded to the request, but didn't follow through with a formal cost estimate. The others didn't respond at all, so I called them directly. None followed through on their promises/commitments to either call back or show up when promised. The review rating for one of the contractors was a 5-Star but was the single review was from the receptionist I spoke to. So, I assume thumbtack.com isn't too selective about what contractors they represent or promote. I'm quite disappointed.
I am one of the top pro on Thumbtack as heating and cooling specialist. I was not happy with their charges ( Contractors being charged extremely high each time they send a quote to a customer for any work) but I was kinda managing it and was able to establish good customer service and a review record. They made changes to charges and suppose to be better but oh my God! What a rubbery... They charged me 75$ for sending a quote to customer even though not certain that the customer is legend and customer never went beyond just sending me a text.( yes I have been charged 75$ because customer send me a message saying "he will call".)
I stopped sending quotes to customers pause all that hard work good service due charges extremely high. That also means contractors will increase their charges because Thumbtack charges more than they should.
We called customer service we give them notice that a customer change her request and then Thumbtack refused to refund us our money in the services that we provide all that is listed in our profile offer after hour service the customer originally requested same day service then they came back with a nighttime service which we do not offer several items that was not checked off as extra work was not checked off originally six hours later if the request came up again under a different criteria which we would not have did it, because we do not offer those services
I am updating my review and changing it from one star to five stars because it is actually proved to work for us. We love Thumbtack much better than Porch if comparing the two. Easy to use, and provides very informative leads. We like it. The customer base is about average or below average, but overall, Thumbtack is helping us out a lot.
They will charge you more to quote based on factors only they dictate. Many "leads" are just tire kickers. As a tax pro, I would have to spend at least $300 to generate a client, when they can go online and do it for $99 at most. They tell you positive reviews win you business; don't believe it. Save your money; these idiots will just take and take.
Overview
Thumbtack has a rating of 1.6 stars from 1,570 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing feedback with us. You can reach our support team by texting 415-299-6398 Monday through Friday 6am to 6pm MST. You can also email us at support@thumbtack.com, or send us a DM via social media. For refund requests, we ask that all pros follow this process: https://help.thumbtack.com/article/how-to-request-a-refund, you should be refunded for any duplicate leads.