We called customer service we give them notice that a customer change her request and then Thumbtack refused to refund us our money in the services that we provide all that is listed in our profile offer after hour service the customer originally requested same day service then they came back with a nighttime service which we do not offer several items that was not checked off as extra work was not checked off originally six hours later if the request came up again under a different criteria which we would not have did it, because we do not offer those services