This company will charge you up to $59.00 in the first request the client or generated computer lead, it is been send to you.
Many of this lead are non responsive and there's no way to find out is they are legit or not.
I think someone has to dig into, this business is a multi-million entity in less than 10 years, and all about scamming their vendors.
I used to utilize Thumbtack regularly, they got a lot of money out of me which I didn't mind spending $3-5 per request, but now $50-70 per request... That is such robbery and abuse, you will never get another penny out of me and from what I see hundreds of others. I guess you'd rather get a few people to pay $50 then many paying $5. Just dumb! Shame on you Thumbtack! Bad business, VERY bad business!
Everyone I have hired on thumbtack has been great, and I've needed a lot of different services. However, I used to be a pro, and I still have money sitting in my account that I haven't been able to use. Initially, the site got me a lot of clients, but they chose to ban the service I was offering. Since I've wasted close to $20 on this, I can only give 4 stars. I would have definitely ended up spending more money on the site if they didn't make this weird change.
I wish I could give this company zero stars because they don't even deserve one. My experience with them has been nothing short of a nightmare. This company is the epitome of deceit and dishonesty.
This company is an absolute scam. They stole my hard-earned money, sent me fake leads, and then had the audacity to refuse to give me a refund. It's beyond frustrating dealing with a company that has no integrity or ethics. Avoid at all costs!
They used to be good. Then they got screwy with how they charged you. A customer requested information and in 24 hours, I let her know I was unavailable. She marked me hired and gave me a 1 star review. That's just wrong. I am deleting my account.
Pros will lose plenty of money using this site. They debit your card daily and before 3 days you will be out of budget with no jobs landed. You will not get any support from their team at all. Stay away if you don't want to lose money.
I started to sign up-then saw the prices to bid on poorly described jobs. I did not go further. Now my email box is full of crap emails. I looked at them none looked like a legitimate job. And surely none worth 12 dollars to bid upon. I thought some of the Freelancer sites were bad taking 20% of your takings on a job. This one is pure GREED. Creepy
DO NOT use this platform. You have to pay for leads, even if you don't get the job. The money doesn't go back on your account it just stays in Thumbtack. Even when you go to cancel the account, they pocket the money. Every lead is just automatically charged. Also de-activating the account is a nightmare. I finally had to call in and ask THEM to do it manually. Then I lost my money. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise.
I recently hired Helen Gain of Aunty Helen's Kitchen for my sons rehearsal dinner. The food was fabulous and Helen was wonderful to work with. She took the time to set up a beautiful spot for the serving dishes. I highly recommend her for any catering needs you may have. Btw her garlic mashed potatoes are beyond belief! If you choose her for your catering needs you won't be disappointed..
Thumbtack is so not a good platform to use for your home service needs. I have had a couple bad experiences with them. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. Thumbtack doesn't really seem to do much about complaints, either. Using Thumbtack is a total waste of time and money. I would suggest using Home Advisor, Angie's List or even Yelp.
I used Thumbtack to find a contractor who builds patio decks. They ended up giving my information to a convicted felon who built a patio for me and has now collapsed. I am trying to file a small claims action against this man but Thumbtack will not provide me the information so I can contact him. The contact information I have is no longer valid. I have currently reached out to action 9 for help. My main point is Thumbtack does not VET out their contractors so everyone please be careful.
Thumbtack set up appointment for work to be performed by recommended contractor; contractor was a no show, no call, did not return messages, etc. I specifically made plans to be at home all day to accommodate this contractor and was extremely disappointed when he didn't show up as promised. It is impossible to get in touch with Thumbtack to let them know what is happening.
Mr. David Lewis/Electrician, is doing my electrical work on the land we have in Georgia. He did a great job an I would use him again, will answer you right away an has been right there every time I have called him.
Thank you Mr. David Lewis.
Toni & Larry Grace
Mike Kops, who is a Personal Trainer I found on your website is outstanding. I was looking for several things in the selection process. First, I needed to find someone that could not only get me in shape but deal with a long term injury that I have had. Second, I needed someone that I could trust in developing a program that would help me meet my goals and third, a good personality. Working out is hard but if you can do it with someone that has a good sense of humor, it helps take the edge off. I would recommend Mike Kops to anyone who wants to get back in shape or is currently working out but wants to achieve a higher of fitness.
This company is horrible. Our painting business had an account & I was overcharged more than once, sometimes up to $75 or more for bogus leads. I didn't even have customer interaction. I contacted customer service & they won't do a thing. I deleted my account & will be contacting the better business bureau.
Gave a reasonable estimate then removed old concrete for sidewalk as requested. All prep work was done quickly. Communicated good through out the job. Was satisfied with finish project. Neighbor also used them for concrete work.
It really is annoying and irritating when you think WOW, these A-holes waited to get some money then stopped sending potential client emails... i gave them 30 bucks, now I know they are a scam... NOT ONE response from any potential client... Is this what the internet is now, a bunch of scams hiding behind the curtain of the virtual world...
We need to get back to the way we used to do business, over the phone, face to face, and just more honest. But then I remember that its human nature to lie, steal, and cheat... especially in the world of business...
Good luck everyone, its ok to test things out but once you know its BS, GET OUT!
This site is very expensive for contractors. The least could cost over hundred dollar. This site is out of control. It is hard for contractors to live like this. So where you have a contractor come see your project know weather they get the job or not they are paying for the lead. So if you hit up 3 contractor everyone of them has to pay for it. I have attached a photo of what contractor have to pay. That job is for 2 square of side walk. So people who are wanting service be aware contractors pay.
Thanks for sharing feedback about lead pricing. It's important to us that consumers are able to pick the best fit for their project, which is why they have an opportunity to communicate with more than one pro. As for pricing, we recommend reviewing this article in our Help Center to better understand how our pricing varies and how you can get the most out of your budget: https://help.thumbtack.com/article/pay-for-leads. We'd like to gather more specific feedback about pricing from you as well, please email us at support@thumbtack.com with more details about your industry and what types of jobs you work on, compared to the leads you receive.
Sherry Carr has been giving musical classes to my daughter for several years now. She will graduate next year and become a music major. She taught her method, organization and, reinforce the love for music she already have. Thank you for your positive attitude.
Thumbtack is greedy. Their system is chaotic and senseless. It's set up to ONLY benefit Thumbtack and that's it. Save the money you would consider giving them and use it towards advertising literally anywhere else. Then tell everyone you meet yo avoid TT too.
Overview
Thumbtack has a rating of 1.6 stars from 1,570 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing your concerns to our attention. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Our team will follow up with you within 2-3 business days to help. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have.