Thumbtack

Molly Silva is an excellent, multi-talented, individual. From her impressive versatility, as an accomplished wedding singer, to her conducting solemn funeral proceedings -- Ms Silva is a person to count on for your truly special occasions. I, personally, witnessed her conducting a large funeral in Claremont. In addition to her sensitive consoling of the grieving family and friends, she sang several songs that clearly had a soothing effect and was appreciated by everyone in attendance. I asked her how long she had known the deceased? To my amazement, she had never met the woman -- she and the family did a great job to prepare her for this responsibility. Always punctual and prepared.

When I started with Thumbtack,
They were charging less than $5 a lead and I was willing to pay that in hopes of converting that lead but now they've gotten greedy and their prices have gone out the roof and what they're going to find is that they need successful businesses like mine.
1st they raised their prices out the roof and then they started charging me for a Leeds that I haven't even seen yet.
The business I'm in is very unique and there's just a handful of techs. Eventually they will run out of businesses to overcharge when our business no longer needs their leads.

This company is stealing from hard working professionals and business owners. Their price structure is not communicated, changes as they see fit and they refuse to refund money they charges you when you did not authorize the charge in the first place. I am shocked that this company has an A rating. I recommend that you run from this company, their business practices are unethical and you will regret your dealings with them. I saw reviews like this and decided to try it anyway. Shame on me.

Thumbtack pro used to be good a few years ago. But it's a total money grab. They tell you that they keep the competition low. However, I notice I'll get a lead. And 5 people have already been contacted or have responded. Often times when I reach out to the customer the number is not valid or they are not looking for the services that I offer or they don't responded at all. This leads me to believe that these leads are not legit. Thumbtack collects $30 to $50 on leads for the service that I offer. So imagine they're collecting this from 5 or more pros and none of us are getting the business. Total scam.

I requested someone to mow and edge my small front yard. Called and they said they would be there the next morning. Sorry, but all of the guys were sick that day. So, I hired another one who's website looked good. I got a quote from him and he came out to look at the yard. We agreed on a price and he came out late in the afternoon the next day. He made a huge mess and said he would be back the next day to finish. He didn't show up, so I called and told him to bring my check back and I'd pay him cash for what he did. He cashed my check and refunded me $40. He charged me $110 to mow a very small garden home yard and put some clay type dirt in a few spots. He ripped me off and will do the same to anyone. I contacted Thumbtack and they have not responded. Don't hire Rudy Zepeda!

In the tech world what Thumbtack is doing is called a dark pattern.

1. Take money from Pros for a Pro Package for lead generation.
2. Utilize the money to drive leads via Google Ads, which compete against the Pros own ads.
3. Sell those same leads back to the Pros for additional money.

Pros are paying for the same leads TWICE.

The dishonesty and dark patterns which the company has built into it's system.

This is a dishonest practice and when confronted about it the company will not provide refunds. We have utilized 0 leads from Thumbtacks because they are all out of our area or poor matches and have spent $150! That's easily 15-30 leads on Google!

Thumbtack has proven to me after initially paying 39.00 for a handful of quote credits only to get one booking.
I started to see a pattern with the profiles well/ I think something fishy is going on and Im going to monitor it.
Recently since I had not taken up to quoting on all of the incessant amount of requests for quotes that I began to realize I saw repeat names. And since I had not paid money for more credits all of a sudden this past week I got like 9 or ten "Free quotes" for services.
Something is very fishy with this so Im going to monitor its patterns some more!
Im on to you thumbtack!

Pros beware, the customer doesn't pay anything to request a quote, YOU DO! They don't even have to be serious to fill out a generic form and Thumbtack get's on average $7.50 of your money just to respond. They openly admit a 3% conversion rate. So how serious are you about building a business if you are willing to throw away money on potential customers who don't even go through a vetting process. They only have to fill out a series of questions.
The kickers is Thumbtack requires you to pay a package of credits up front.

I decided to use Thumbtack to hire a painting contractor specifically because of their guarantee. However, after the painter lead me to believe that he was going to use high-quality Benjamin Moore paint to complete the project, he actually used cheap Valspar paint and ended up causing $3,400 in damages to my kitchen cabinets. I reached out to Thumbtack and, basically, if the contractor is willing to provide ANY solution, even an unsatisfactory one, Thumbtack washes their hands of the issue and says you don't qualify for the Thumbtack Guarantee reimbursement. In my case, the contractor is only willing to refund me $600 towards the $3,400 in damages, leaving me with $2,800 to pay out of pocket and Thumbtack won't do a thing about it.

Consumers beware. If you think that Thumbtack will help protect you from being taken advantage of by their contractors, they absolutely will not.

Never heard of Thumbtack until 5 bogus charges by them appeared on my. Debit & credit cards. I reported the fraud to my bank & cancelled the cards. I've sent Thumbtack 6 text messages inquiring about these fraudulent charges and have vet to receive a response. Crooks.

Thumbtack has changed its platform and it is a total rip off to the Pro environment. They charge $40-$70 for leads that customers dont follow up on reply. Why should I pay $43 for a customer who is shopping around to ask me what is the next step for me to reply and never hear back from the customer, when that customer never had plans on or intent on hiring someone from the beginning? Maybe you should start charging the customer a percentage instead of price gauging us!

I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Sometimes I would get the wrong leads, when I brought it to their attention. They rectified the situation. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. If you don't know how to use the app, customer service is there to help. Success team is there everyday in your app. They're open to changes in your lead to fee ratio if you communicate. I completely recommend Thumbtack. Roods Locksmith LLC.

First time we used them but I can tell you this it won't be the last. Steve the owner was so professional over the phone so I didn't expect anything less from him when they came to do the job. They were here when they said they were going to be here - which was a feat in itself considering they are coming all the way from the Modesto/Stockton area to SF. Assessed what they needed to do and promptly began working. How I wish all vendors are like Delta Power Wash and Steve. Makes my work as Facilities Manager so easy. Thank you Steve and will see you in four months!