ThumbtackReviews 1,569

If you're going to create fake leads.
Dont use the area from which the pro resides idiots:)
Your business has been built on the backs of what is " truly" the heartbeat of the country. You've unveiled over 6yrs. Remember you were the one who reached out to pros for information. The very information used to exploit us. I realized your legitimacy would run its course soon. Thus it has. Yeah exclude pros who's been around a couple of years but your ad space per area is only as good as the pros you retain. Sure you'll manage to attract the wide eyed new guy itching to make it. But hey, resilience is key. I started with one set of dishes and pans. As of today my first Venue is complete and my second unit is complete by April.
So... kick rocks ;)

HOW THUMBTACK SCAMS YOU. PLEASE READ!

A potenial customer is researching makeup artists for her 09/2019 wedding. She finds a artist/pro that she maybe interested in. She decides to send the pro message to ask"are you available"?
The potential customer enters demographic info and then...
Thumbtack prompts the potential customer to send 3 to 4 other pros a message as well.
This pop up message says "reach out to more pros just in case". The customer doesnt even so much as see your zipcode let alone your profile. But of course the non suspecting customer doesnt think twice she selects all 4 of the pros though she/he was only interested in the first one she chose.

You(the pro) gets the "you have a lead" message from thumbtack and you rush over and quickly respond. You get really excited since your the first one to message the customer that you're available.

However, you and the other 3 pros that the customer didn't want in the first place have been charged 20.00 to 40.00 a piece. The pro she did want of course is also charged 20.00

At the end of the whole transaction thumbtack makes anywhere between 80 to 100 just for a customer clicking an "are you available" button.

Please, please, please dont use this site. Please grow your business by using other legitimate business growing sites. Or you will be like me spending 300 dollars in two weeks without any business. I've spent a total of 15k over two years of using them. A complete scam.

Thumbtack is Trash! Was a pro with them since 11/17. My account was deactivated today. They constantly send you leads that make you think the customer is trying to only contact you only to find out after you pay that they have sent that out to 10 other contractors. They automatically charge you and then you never get in touch with the customer. Out of the hundred times I've paid I've only got in touch with 10 people. I've built up 31 reviews with only one one star review that apparently they like to keep at number two even though I've gotten 20 reviews since then. They really are out there to hurt small businesses so I would not get involved with them. I always wonder why I've seen and heard nothing but negative stuff about thumbtack and now I know. And also that bad review I got was from a customer that I've never even dealt with or done business with and thumbtack wouldn't even remove it. I have a small business with two small children and thumbtack literally has taking food out of my kids mouth. I want the world to know and I hope nobody ever uses them. They even allow unlicensed contractors to be on their. So customers and consumers beware!

I hired this company for my original move to a storage facility back in September. They were suppose to show up on Thursday at 10am they showed up at 3pm. When the guy saw what he had to pack he said our move wouldn't fit because he had another move in the truck.We told him not to bother the storage would close by the time he came back. My husband had to take another day off the next day. The next day they came at 10am and packed everything what I thought looked pretty good. They charged me $450 for the wraps for the furniture which would be refunded to me in three months when I contracted them again. So I was forced to hire them again. I was dissapointed with the way they stacked the boxes in the storage because I had rented two huge units for enough room. When I hired them 3 months later I realized I was right. My china cabinet was scratched at the side and a big chip of wood in the front. The bracket that connects the top to the bottom was lost. Also the wood and screws to my dresser mirror were lost. The mover tried to blame me telling me he had given it to me three months ago. They also broke two glass shelves in my china cabinet. They then dropped a box of liquor which was carefully wrapped with bubble rap. Besides breaking 6 bottles they then brought broken glass and liquor into my house with their boots. Needless to say I was livid. When I started to unpack the boxes 6 of my china glasses were chattered. When they finished and I call he office that I wasn't paying the mover started yelling at me in Russian and refused to leave my house. He threatened with calling the police. I called the office again. This Interchange of calls took an hour before the manager spoke to him and told him to accept $100 and leave. Never have I been so insulted in my own home. I am a diabetic and my glucose was at 650. I will never recommend this company. They should not be in business..

Thumbtack sucks big time!

Shout-out to all freelancers - DO NOT FAll FOR THUMBTACK PREDATORY PRACTICES!

I have been Thumbtack pro for a couple of years. After trying to compete with overseas talent - meaning not getting any jobs, I decided to change my email preferences with Thumbtack.

I chose to not receive any notifications. The moment I did that they started to charge me for "automated promotion od my business" - never sending me any info about those charges.

I never knew about the "auto promotion", never send any quotes and never got any jobs.

Now, a couple of months later, when I discovered those charges, they refuse to refund the money the charged without my consent. Even the money that was charged less than 30 days ago (which according to their refund policy should be refundable without questions).

Thumbtack management are predators preying on vulnerable small business owners, who cannot afford legal representation.

Product or Service Mentioned: Thumbtack Leads.

The reason of review: unauthorized payments for non-delivered leads.

Monetary Loss: $245.

Preferred solution: Full refund.

I didn't like: Predatory practices, Scammed me out of 245 dollars, Misleading policies.

After 2 years I receive two "leads" or request to speak with me. I responded back and never heard back from the two "leads". I had 2 charges of $25.40 which I questioned with them and they were not budging on the charges. It is concerning to me that all of a sudden after 2 years and I believe they just had a large fee increase I get two questionable request to speak to me but they did not respond back to me. My card I had on file also expired almost 2 years ago and they still managed to charge me. No offer to give me a full or partial credit. I am now disputing the charges. NEVER AGAIN!

I have been using THumbtack as Pro for 6 years now. It's more and more apparent that THUMBTACK do not care about Pros, even though we are the ones paying and helping them grow. We get charged for responses even though they are not a match and is outside of our service area. We do not get access to client information when they have all of ours. Many times I had the same person inquire with many different profiles. They say client safety is their number one prorioty but Pros are not protected. I have no recourse when clients cancel last minute, or don't respond. I have no way of contacting them when I paid for the lead. I am tired of complaining to Thumbtack. The last straw is when a customer filed a dispute about a invoice they recieved from me for a late cancellation. Thumbtack did not even follow up with me or get my side of the story and put my account on hold. First of all, there was no charge even made to the customer, why is Thumbtack involved and why am I not protected? I am the one paying Thumbtack for these ridiculous leads! Thumbtack has poor business practices. I would not use as a Pro.

The new system that thumb tack has implemented since November Has made it impossible for vendors to follow up with clients Contacts send you messages of the climb would like to hear from you but you have no way of Responding. After talking to customer service several times it's clear that thumb tack is in chaos and until the system is corrected or it goes back to the old system when they 1st started I am staying away from thumbtack.

I wanted to leave an honest review about a business they promote: "Divine Dynasty K9" in Temple TX, But I have to be invited by the business and of course they will not do that, since they did a bad job. So, all you see on Thumbtack are praises from people who are happy or know the business owner. Basically the reviews are useless. I fell for a company on their site: "Divine Dynasty K9" in Temple and was horrible disappointed and lost a lot of money.

They stopped showing me the prices of how much it would cost to send a quote in my categories. When you get a customer thats interested they dont show you how much you have to pay to accept the lead until after. That is a scam i paid 22 dollars for my most recent matched quote. I had a customer message me on thumbtack that i did a job for 2 weeks before and they were trying to charge me for a new lead. Thank god i recognized the name and messaged the person outside of thumbtack.

I hired two different furniture assemblers and both times they lied that they were coming out to assemble some furniture for me and then someone else showed up who had no experience assembling furniture. The person who lies and says they are coming out thinks he can make more money if he pays someone else $7 an hour under the table and does not do the work himself. So they hire people who have no idea how to assemble furniture. The guy who showed up wasted 5 hours of my time, could not assemble the furniture, destroyed my new metal bed and then it was hard to get him out of my house. I had to have the original guy come out in the evening and assemble the furniture. He had been drinking and had to bring his young son with him, could not afford a babysitter and his son was commenting about how often his father gets drunk. In the other case the one guy showed up with another guy, told me the other guy will assemble the furniture and that he is the boss and runs many businesses. The guy he left with me had no background in assembling furniture. What they find out is the people they send out to replace them end up costing them more money than if they simply did the job themselves. And, you have no idea who is actually going to show up.

Thumbtack only will send leads to Unqualified contractors that are beginners in business.
Thumbtack will put contractors on a Black list if you have any legal history that is no worse than an unpaid parking ticket. Even if you have been black listed from Thumbtack, that means any member or relation of family or friends will be black listed also.
You may get lucky getting connected to hire a good contractor from Thumbtack however, Thumbtack did not do the work, The contractor did. Please leave your positive reviews for the contractor on Google and Not Thumbtacks website. If you cross Thumbtack, They will delete your profile and any reviews that you may have gotten.
Thumbtack has a God complex and they think that they have the right to play God as judge and jury to control the public decision making process.My daughter started her business with Thumbtack and some how they found out about our blood relationship and closed her account without warning or explanation. I had nothing to do with her business.
I am a Home inspector and she was a home improvement contractor. They are a Communists group that uses their own standard of ethics and purity that is impossible for any normal human to compete with. Thumbtack is a discrimination company that has their own standards of perfection that can not be maintained by anyone.
Home adviser has now adopted this business practice now as well so stay away from them also.

They started this new thing called promote and you have the option to accept or decline what is the point if you still have to pay if you decline the customer and never responded. If Thumbtack waves that one customer Infront of 4 professionals so to speak then Thumbtack walks away with $80 + and that customer doesn't respond I am out of my money. I want someone to start a Class Action suit against Thumbtack they are a rip off and I truly believe those leads are fake leads. I paid $100.29 for 8 customers and not one responded to me.