I asked about service from a pro. They were shady and obviously is the sex traffic area i said not interested and was going to report them. They must of beat me to the punch cause next thing i know thumbtack deleted my account. I emailed customer service and told them i have text message proof i would like to send them and they replied it didn't matter and that there was nothing i could do about my account and to have a good day. So they took the side of sex trafficker and wouldn't listen to me at all. I reported them and thumbtack to the state attorney's office for review. My opinion thumbtack is becoming the next hidden back page.
Thumbtack connects you with wrong customers and customers out of your area, charges your card then only refunds it to your house account making you continue to use the service when you just want off the crazy ride.the last bondoggle the customer they connected me with lived over 5 hours away in another state. Most users if the sight are penny pinchers, I have much better luck on Home Adviser. DO NOT recommend for professionals!
Thumbtack is a Rip Off. You can contact prospective customers for FREE, BUT when/if the customer replies back to your offer (either YES or NO) you are charged LARGE amounts.
A customer responded back to an offer I made, simply to tell me that she was already working with someone else. Thumbtack hit me with a $9.84 fee.
I contacted Thumbtack to dispute this charge, but they only agreed to give me a CREDIT. So guess what eventually they would have still get my $9.84.
They refused to refund my money to my card, unless I Deactivated my account.
Plus, the representative who assisted me was extremely rude, nonchalant, and careless.
Goodbye Thumbtack!
Not so much - posted 3 projects on thumbtack...
1st post - didn't work out: fault of NO ONE, things happen (or don't) no problem.
2nd post - change of plans, cancelled TACK but continued to be contacted/harassed by potential companies. If I don't want to use your service "Mr. Floor person" please don't continue to contact me ask how much someone else is charging me... really?
3rd post - I hired movers based on their rating. Spent more money repairing what was broken than the cost of the movers.
Thumbtack "integrity" spent more time calling and telling me they were going to ask me questions than actually doing anything!
I have never heard back from thumbtack!
Prompt, respectable, took their time on my project and cleaned behind themselves, I strongly recommend this company for just about any project you are thinking about starting. They put together a flat screen tv rack, hung it just as I asked, I am completely pleased.
Mr. J. Hughes, Southampton
Subdiv, Hephzibah, GA
This company has the dumbest business model ever! They charge you arbitrary amounts of money when a lead makes contact - even if the 'lead' says not interested. Nobody at Thumbtack customer service could explain the random charges on my account. They make money even if you make nothing. Stay far, far away from this bizarre scam.
I hired this clown who claimed to have 20 plus years of experience as a carpenter. He finally got here 3 hours late and I showed him my deck project. He said he was ready to start but didn't have any tools. He said his ex took them in three divorce. Long story short, I fired him in about 15 minutes after finding out he didn't know how to use a compound miter or table saw. If that wasn't bad enough, he stole my 6' ladder from the carport. I contacted thumbtack and they said there's nothing they can do.
I tried the first time to get gardening service and this vendor called and responded and promised to come onsite at, and guess what they didn't show up. What kind of service is this and there is no rating or review for the vendor on the site, waste of time and garbage. Will not use again. Horrible business model.
I was charged $75 for quoting a $150 bid on a project with a $200 budget. They don't pre-screen these requests very well and the charge for the quote is not published anywhere, so you don't know the cost until they charge you. I was also charged $36 for a "thank you for your quote" response. Pre-screening templates need to be fixed. Not allow bogus requests. Require requestor to put up a deposit. Refund pro's contact fee if project is cancelled altogether.
This company not only has hackers among their company but they hire company insiders that investigate illegally people by skip tracing their information and then they will deactivate your account based on suspicion or by inside knowledge they might illegally obtain by hacking into your computer system if not armed with a firewall. This company is white collar criminals with Yale & Harvard degrees that will not only process information illegally but keep your information to use against you. I have a colleague that works at this company and they have told me about the way they practice business and it is not even Legal to say he least! Reporting to the FBI Do not waste your time with this company. They are hi-tech thugs!
I wasted some money to try and get some extra work while I was slow I got "leads" everyday but never any work they saw my quote and thumbtack got the money and I never got anything. So I started reading reviews about thumbtack and I'm not the only one this has happened to so I will not be using them anymore. Waste of time and money.
If there was a 0 I would rate them lower but they make you give at least a 1.
Worked my way up to the number one guy in Broward County Florida for pressure washing and carpet & tile cleaning. Then they implemented background checks. I made mistakes when I was a youth and served my time for it. Made a good example for people who think life is over when someone makes mistakes. Well they sure proved it that they would rather have someone go rot under a bridge than go to work and be a productive member of society like one should. Booo on thumbtack. I'm making it out here now without them and suggest against them if people ask.
Michael Brown with The X-tra Yard was hired by me to clean up and haul off leaves in my very large yard. He did an excellent job. Came the day he was supposed to come and was on time. He did go the "extra yard" to ensure we were satisfied with his work. We also hired him to come back and haul off a lot of miscellaneous trash around our house. Once again he came on the day he was supposed to and did an excellent job cleaning up around the outside of our house.
I hired a cabinet maker based on their 'outstanding' ratings. He had a good story and a decent shop, but took my money and delivered nothing. Sent the cops and he got a month in jail. So much for Thumbtack 'outstanding' ratings!
Very honest company, started with a misunderstanding because i was comming from another state to visit, when i arrived the person that was living at the the house to be cleaned was unclear of what was to be done along with the worker. No worries though everything ended up working out and stephanie reached out to me and made sure everything was perfect, she is a very honest person and will make everything just the way you need it!
I recently had Staff Flooring put in new laminate flooring in my house and both bathrooms and the rooms turned out beautiful. I would highly recommend him to anybody. He was efficient and didn't leave until he knew I was completely satisfied.
This app ha long history of being scam and sending scam leads, further from that they make discrimination among pros who worked over there and remove bad reviews for some of them and not all of them.
And when you complain they easily remove your account even with 165 five stars reviews and only four one stars.
They behave too rude to you and sll the time threatening you to remove your business. At the end of the day, they see themselves as your boss and they can remove your ten years business in one blink.
On a scale of 1-10. I give Mr. Zoerner a 10 +! His work is amazing an pricing more than fair. I had a 7× 13bathroom. Closets on both ends of walls. Took a foot off each closet, allowing more space to install a stand up shower with garden tub! My wife was very happy! An most of all, met the time frame I needed to have it done in.he even finished a day early.! I would recommend an have to anyone needing custom work or repairs. Thanks Mike!
I wrote a review for one of their professionals and then had a conversation about it with the person. We decided that I would just remove the review as I didn't feel like I could leave it in good faith based on the situation that happened. I reached out to their support team and they refused to remove it unless it violated their policies. It seems pretty messed up that they refused to remove it. I am pretty flabbergasted.
I hired a plumber who ended up doing a horrible job, he wouldn't refund me my money, so I went to thumbtack, and they just ignored me and did nothing. They said they would be investigation and somebody would contact me, but nobody ever did. Seems to me like they just want to get the money from the contractor for the lead, and could care less if the customer was happy. Please use a different referral site, or better yet hopefully you can find your own contractor through your friends or family.
Jean, we're incredibly sorry to hear about your experience, both with the pro you hired and our support team. When projects don't go as planned, we have a Trust and Safety Team here to support you in receiving a resolution and being able to move forward from concerns. We ask users to fill out this form, please do so if you haven't already: https://help.thumbtack.com/report-a-concern. If you have filled out that form but haven't heard from our team within 2-3 business days, please let us know so that we can check on the status of your case and make your follow-up a priority to our team. You can email us at support@thumbtack.com, or send us a direct message via social media (Instagram, Twitter, Facebook).
Answer: Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
Answer: Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S. G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
Answer: We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. Gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Answer: The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
Answer: With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Answer: We want to make sure you get the most out of our site and see a return on the investment you've made with us. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us.
Answer: We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack has a rating of 1.6 stars from 1,569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.
We only remove reviews if they violate our Content and Review Policy, in an effort to maintain the integrity of the platform. You can review our full Policy here: https://help.thumbtack.com/article/content-and-review-policy. You're always welcome to update your review once by following these steps: https://help.thumbtack.com/article/update-review.