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Thumbtack

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Washington
1 review
2 helpful votes
Follow Jay B.
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I asked about service from a pro. They were shady and obviously is the sex traffic area i said not interested and was going to report them. They must of beat me to the punch cause next thing i know thumbtack deleted my account. I emailed customer service and told them i have text message proof i would like to send them and they replied it didn't matter and that there was nothing i could do about my account and to have a good day. So they took the side of sex trafficker and wouldn't listen to me at all. I reported them and thumbtack to the state attorney's office for review. My opinion thumbtack is becoming the next hidden back page.

Date of experience: April 3, 2020
Texas
1 review
5 helpful votes
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Thumbtack connects you with wrong customers and customers out of your area, charges your card then only refunds it to your house account making you continue to use the service when you just want off the crazy ride.the last bondoggle the customer they connected me with lived over 5 hours away in another state. Most users if the sight are penny pinchers, I have much better luck on Home Adviser. DO NOT recommend for professionals!

Date of experience: April 2, 2018
Georgia
1 review
2 helpful votes
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Thumbtack - RIP-OFF
January 26, 2020

Thumbtack is a Rip Off. You can contact prospective customers for FREE, BUT when/if the customer replies back to your offer (either YES or NO) you are charged LARGE amounts.
A customer responded back to an offer I made, simply to tell me that she was already working with someone else. Thumbtack hit me with a $9.84 fee.
I contacted Thumbtack to dispute this charge, but they only agreed to give me a CREDIT. So guess what eventually they would have still get my $9.84.
They refused to refund my money to my card, unless I Deactivated my account.
Plus, the representative who assisted me was extremely rude, nonchalant, and careless.
Goodbye Thumbtack!

Date of experience: January 26, 2020
New York
1 review
2 helpful votes
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Not so much - posted 3 projects on thumbtack...

1st post - didn't work out: fault of NO ONE, things happen (or don't) no problem.

2nd post - change of plans, cancelled TACK but continued to be contacted/harassed by potential companies. If I don't want to use your service "Mr. Floor person" please don't continue to contact me ask how much someone else is charging me... really?

3rd post - I hired movers based on their rating. Spent more money repairing what was broken than the cost of the movers.

Thumbtack "integrity" spent more time calling and telling me they were going to ask me questions than actually doing anything!

I have never heard back from thumbtack!

Date of experience: November 7, 2015
Georgia
1 review
0 helpful votes
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Immaculate h. Remodeling
September 15, 2019

Prompt, respectable, took their time on my project and cleaned behind themselves, I strongly recommend this company for just about any project you are thinking about starting. They put together a flat screen tv rack, hung it just as I asked, I am completely pleased.

Mr. J. Hughes, Southampton
Subdiv, Hephzibah, GA

Date of experience: September 15, 2019
Virginia
1 review
12 helpful votes
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This company has the dumbest business model ever! They charge you arbitrary amounts of money when a lead makes contact - even if the 'lead' says not interested. Nobody at Thumbtack customer service could explain the random charges on my account. They make money even if you make nothing. Stay far, far away from this bizarre scam.

Date of experience: July 3, 2018
California
1 review
28 helpful votes
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RIP Off
May 11, 2020

I hired this clown who claimed to have 20 plus years of experience as a carpenter. He finally got here 3 hours late and I showed him my deck project. He said he was ready to start but didn't have any tools. He said his ex took them in three divorce. Long story short, I fired him in about 15 minutes after finding out he didn't know how to use a compound miter or table saw. If that wasn't bad enough, he stole my 6' ladder from the carport. I contacted thumbtack and they said there's nothing they can do.

Date of experience: May 11, 2020
California
3 reviews
12 helpful votes
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I tried the first time to get gardening service and this vendor called and responded and promised to come onsite at, and guess what they didn't show up. What kind of service is this and there is no rating or review for the vendor on the site, waste of time and garbage. Will not use again. Horrible business model.

Date of experience: July 28, 2016
Georgia
1 review
7 helpful votes
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I was charged $75 for quoting a $150 bid on a project with a $200 budget. They don't pre-screen these requests very well and the charge for the quote is not published anywhere, so you don't know the cost until they charge you. I was also charged $36 for a "thank you for your quote" response. Pre-screening templates need to be fixed. Not allow bogus requests. Require requestor to put up a deposit. Refund pro's contact fee if project is cancelled altogether.

Date of experience: April 19, 2018
Washington
1 review
1 helpful vote
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This company not only has hackers among their company but they hire company insiders that investigate illegally people by skip tracing their information and then they will deactivate your account based on suspicion or by inside knowledge they might illegally obtain by hacking into your computer system if not armed with a firewall. This company is white collar criminals with Yale & Harvard degrees that will not only process information illegally but keep your information to use against you. I have a colleague that works at this company and they have told me about the way they practice business and it is not even Legal to say he least! Reporting to the FBI Do not waste your time with this company. They are hi-tech thugs!

Date of experience: June 27, 2017
Kentucky
1 review
11 helpful votes
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I wasted some money to try and get some extra work while I was slow I got "leads" everyday but never any work they saw my quote and thumbtack got the money and I never got anything. So I started reading reviews about thumbtack and I'm not the only one this has happened to so I will not be using them anymore. Waste of time and money.
If there was a 0 I would rate them lower but they make you give at least a 1.

Date of experience: August 21, 2016
Colorado
1 review
22 helpful votes
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Worked my way up to the number one guy in Broward County Florida for pressure washing and carpet & tile cleaning. Then they implemented background checks. I made mistakes when I was a youth and served my time for it. Made a good example for people who think life is over when someone makes mistakes. Well they sure proved it that they would rather have someone go rot under a bridge than go to work and be a productive member of society like one should. Booo on thumbtack. I'm making it out here now without them and suggest against them if people ask.

Date of experience: February 14, 2020
Maryland
1 review
0 helpful votes
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Excellent service
January 4, 2017

Michael Brown with The X-tra Yard was hired by me to clean up and haul off leaves in my very large yard. He did an excellent job. Came the day he was supposed to come and was on time. He did go the "extra yard" to ensure we were satisfied with his work. We also hired him to come back and haul off a lot of miscellaneous trash around our house. Once again he came on the day he was supposed to and did an excellent job cleaning up around the outside of our house.

Date of experience: January 4, 2017
Texas
1 review
1 helpful vote
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STAY AWAY!
September 6, 2017

I hired a cabinet maker based on their 'outstanding' ratings. He had a good story and a decent shop, but took my money and delivered nothing. Sent the cops and he got a month in jail. So much for Thumbtack 'outstanding' ratings!

Date of experience: September 6, 2017
Washington
1 review
0 helpful votes
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Very honest company, started with a misunderstanding because i was comming from another state to visit, when i arrived the person that was living at the the house to be cleaned was unclear of what was to be done along with the worker. No worries though everything ended up working out and stephanie reached out to me and made sure everything was perfect, she is a very honest person and will make everything just the way you need it!

Date of experience: May 25, 2021
California
1 review
1 helpful vote
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Great Work!
August 10, 2015

I recently had Staff Flooring put in new laminate flooring in my house and both bathrooms and the rooms turned out beautiful. I would highly recommend him to anybody. He was efficient and didn't leave until he knew I was completely satisfied.

Date of experience: August 10, 2015
Texas
1 review
5 helpful votes
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This app ha long history of being scam and sending scam leads, further from that they make discrimination among pros who worked over there and remove bad reviews for some of them and not all of them.

And when you complain they easily remove your account even with 165 five stars reviews and only four one stars.

They behave too rude to you and sll the time threatening you to remove your business. At the end of the day, they see themselves as your boss and they can remove your ten years business in one blink.

Date of experience: March 22, 2021
Texas
1 review
0 helpful votes
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On a scale of 1-10. I give Mr. Zoerner a 10 +! His work is amazing an pricing more than fair. I had a 7× 13bathroom. Closets on both ends of walls. Took a foot off each closet, allowing more space to install a stand up shower with garden tub! My wife was very happy! An most of all, met the time frame I needed to have it done in.he even finished a day early.! I would recommend an have to anyone needing custom work or repairs. Thanks Mike!

Date of experience: February 16, 2017
Washington
1 review
5 helpful votes
Follow K M.
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I wrote a review for one of their professionals and then had a conversation about it with the person. We decided that I would just remove the review as I didn't feel like I could leave it in good faith based on the situation that happened. I reached out to their support team and they refused to remove it unless it violated their policies. It seems pretty messed up that they refused to remove it. I am pretty flabbergasted.

Date of experience: June 6, 2022
Thumbtack-Support -. Thumbtack Rep
over a year old

We only remove reviews if they violate our Content and Review Policy, in an effort to maintain the integrity of the platform. You can review our full Policy here: https://help.thumbtack.com/article/content-and-review-policy. You're always welcome to update your review once by following these steps: https://help.thumbtack.com/article/update-review.

Arizona
1 review
2 helpful votes
Follow Jean V.
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I hired a plumber who ended up doing a horrible job, he wouldn't refund me my money, so I went to thumbtack, and they just ignored me and did nothing. They said they would be investigation and somebody would contact me, but nobody ever did. Seems to me like they just want to get the money from the contractor for the lead, and could care less if the customer was happy. Please use a different referral site, or better yet hopefully you can find your own contractor through your friends or family.

Date of experience: August 14, 2022
Thumbtack-Support -. Thumbtack Rep
over a year old

Jean, we're incredibly sorry to hear about your experience, both with the pro you hired and our support team. When projects don't go as planned, we have a Trust and Safety Team here to support you in receiving a resolution and being able to move forward from concerns. We ask users to fill out this form, please do so if you haven't already: https://help.thumbtack.com/report-a-concern. If you have filled out that form but haven't heard from our team within 2-3 business days, please let us know so that we can check on the status of your case and make your follow-up a priority to our team. You can email us at support@thumbtack.com, or send us a direct message via social media (Instagram, Twitter, Facebook).

Overview

Thumbtack has a rating of 1.6 stars from 1,569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.

service
305
value
297
shipping
124
returns
171
quality
264
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