Thumbtack

I joined Thumbtack as a pro in 2014 and built a successful business primarily through the site. It was affordable and convenient and I had full control of my bidding, my message and my costs.

Their new system where I am charged a huge increase in fee when a "lead" contacts me (even for a simple question) is a rip-off. I cannot even personalize my quote to respond to requests that I choose to bid. I know how to market my business and have been successful and profitable. I am a "TopPro" for years with many 5 star ratings and hired many times.

My mistake was in focusing almost exclusively on Thumbtack. Now I'm starting over with other platforms that are more affordable.

Thumbtack was a good platform. Now it is terrible. I know that they have to be profitable. So do I.

This was a nightmare before it even started. Every lead they gave us were nonresponsive and sometimes the same fake lead would be billed for twice. When we contact to our credit issue or we got the third degree from thumbtack saying that we had to go through their special department to obtain a refund. We explained that unauthorized billing is taken seriously and our bank immediately issues chargebacks in these cases. While this wasn't dispute they even sent over another fake lead and tried to bill us another $4.58 which they are still haunting us for. Stay away from thumbtack it is a bad bad place to do business with. No ethics.

We would highly recommend Jeremy for any renovation or repair
Work.
Jeremy worked with us on an installation of stained glass in a
Scottsdale church.
Jeremy has a great attitude, very reliable and is fun to work with.
His skill and workmanship exceeded our expectations. He helped
Us with finish carpentry, and some tricky electrical work. Jeremy is
A good problem solver and is willing to invest his creative effort on
Our behalf. He is capable, conscientious and meticulous in his
Attention to detail on all aspects of his work.
Jeremys skill, experience and expertise would be an asset on any
Job site.

They are in it for the money. Couldn't care less if people find work. They send post of jobs for out of state. Spend a lot of time cleaning those out of my email and out of my messages. Send me a message claiming a customer wants to know when I am available and they are contacting only me cost me to reply which I do. Then never another word from the person. Complete ghost. They don't even read my message no oh sorry changed my mind. No refund for me. What a rip off. For all I know it was them sending it. During the virus shutdown money is tight as it is.

I spent over two years building our thumbtack account and a small remodeling business. A customer wrote in demanding a refund which we felt was high. We offered to go to FairClaims and give them a lien on property while it was being settled. Thumbtack froze our account, and after we reached a settlement with the customer, deactivated us without any warning or explanation as to why. We were not even given the chance to get feedback on our interaction or what terms we violated if any.

Please be warned, you can spend years investing into this platform, give customers what they want, and they can still shut you down. We are now being forced to explore other platforms. Maybe it is a good thing to spend our advertising budget elsewhere.

I registered in Thumbtack app as a pro. They sent me some emails and refered me some customers which I was not able to work with them. I did not accept the customers but they charged me for $90 for nothing. Now they dont refund my money! Please stay away from this company.

I've been using thumbtack at a business owner for over a year. It started out really great, but I get charged quite a lot for leads that are not in my preferences or for jobs that I even do. They used to be really great about refunding for these issues, but now all I get is an automated response gaslighting me saying that it is in my preferences when the job is categorized wrong on their end. From what I hear the owner of home advisor is the same person who owns thumbtack. Run as fast as you can that company is notorious for lawsuits & scamming people with fake leads.

So after being a thumbtack pro since 2013 when the company first made their initial day break, I received an email at 4 AM this morning telling me that my account was dissolved. After calling and speaking with Pro-Support they had told me that my account had been taken down due to me referring certain services outside of my business. 2 hours of me $#*!ing out the supervisors and upper management, they had told me that they are going to dig into it however, If I am allowed to use thumbtack again, my company profile will have to be rebuilt and all customer reviews, jobs & hires will be gone and that it will be a profile from scratch.
I cant begin to tell you how disgusted I am with this service after spending THOUSANDS of dollars on leads and building a good working relationship with their company.
Not to mention the $100 in credits that were on my account.

I submitted my project to 4 "pros" and not one of them ever got back to me, not even to say they would not be available. It was a severely time-constrained project and I had to scramble to find someone once I realized Thumbtack was useless. Plus, one of the people recommended for me to contact was all the way across the country, so not even remotely helpful. I will never try Thumbtack again for any reason and I will never recommend them..

Mr. Thomassy was a complete professional in our house. We were doing some painting and I noticed an irregularity in the wall. I was concerned we may have had damage due to a leak, since tropical storm Colin had just come through a couple nights before and the house had leaked in this particular area a few years back. Mr. Thomassy was able to put our minds at ease by not only telling us we didn't have a leak, but showing us images on his thermal camera and comparing them to dry sections of our house and more moist areas so that we could see for ourselves. I would highly recommend AMVETPRO and their thermal imaging techniques. I would be shocked to learn of a harder working or friendly business that can you leave with complete peace of mind.

This site is a straight scam. You are charged for pseudo leads that you have no way of knowing if they are real or not. I have paid out for "leads" that have only amounted to me being informed that they were leads. NOTHING ELSE! No way of contacting the generator of the lead. No way of knowing if the lead was even valid. Just words saying they have a lead for you... and you get charged for that. Then there's the case where you get charged for the exact same lead twice simple because the first lead has a different letter in the name yet everything else is spot on copy! This site is not a site for finding leads for work or anything like that. It's a site that simply charge you for SAYING they have a lead

UPDATE: Join Don's Class Action Lawsuit by contacting him here... https://wdophoto.com/
Also, for those looking and can not find this is Thumbtack's number *******809

I am a professional mover. A lot of people told me to try thumbtack to get jobs close to home. I set it up, paid for credits and starting bidding on jobs. My mistake. I went through the first set of credits, received one job. Paid $99.00 for 50 more credits received another job. The 2 jobs I did no where paid for the credits and the blind bidding really stinks. One bid was a studio apartment move. The first load I did for the guy was a studio apartment. The second load he had was two storage areas in the basement of the apartment building. Another full load. I lost money in both bids due to not being able to ask questions before I bid the job. There are a lot of reviewing quotes, meaning the site is making millions off of good hard working people. I am deleting this site from my phone and will never use it again. This site sucks.