Jennifer Y.

I have been using THumbtack as Pro for 6 years now. It's more and more apparent that THUMBTACK do not care about Pros, even though we are the ones paying and helping them grow. We get charged for responses even though they are not a match and is outside of our service area. We do not get access to client information when they have all of ours. Many times I had the same person inquire with many different profiles. They say client safety is their number one prorioty but Pros are not protected. I have no recourse when clients cancel last minute, or don't respond. I have no way of contacting them when I paid for the lead. I am tired of complaining to Thumbtack. The last straw is when a customer filed a dispute about a invoice they recieved from me for a late cancellation. Thumbtack did not even follow up with me or get my side of the story and put my account on hold. First of all, there was no charge even made to the customer, why is Thumbtack involved and why am I not protected? I am the one paying Thumbtack for these ridiculous leads! Thumbtack has poor business practices. I would not use as a Pro.