thredUPReviews 6,178

What a joke! Total rip-off for sellers. They say they have donated over $3,000 (whoopie) to charities, which I can only imagine is. **************% of their profit.
I would NOT ever recommend selling on THREDup. If you want cash for your clothes go your local consignment store (much better return) And if you want to donate to a charity, donate your clothes directly to the local charitable thrift store, where they can sell them and you'll get to support a charity and get a charitable donation receipt that you can write off of your taxes. As for THRED up, Ive already written them off. Fed up with THREDup!

Do not send your clothes to this place. It is nothing like it's advertisements. I have tried to send 2 fully loaded bags to them. The first one was completely rejected after 2 months of waiting as to it had a strong odor to it. I challenged them because I am a smoke free house and I freshly laundered what wasn't new with tags as per their instructions. I complained when one of their head people sent me a questionnaire about how satisfied I was with this service and the did send my bag back free of charge because I wanted to see if infact it did have an odor. The only odor it had was a scented laundry cleaning smell. The next bag I sent I only sent brand named barely worn shoes and children's clothing almost all still with tags. This time on clothing that had been worn I laundered in unscented detergent. The whole bag was denied again. No reason given and I could not get my bag back because the Assurance plan needed to be paid up front this time but wasn't needed the time before? I do believe they keep your clothing and resale it for their profit. These people are frauds and scammers. Thank goodness I took pictures and inventoried everything I sent in the second bag. Because everything I sent in the first one did not come back. I'm waiting for it to pop up on their site for sale!

Echoing what others have posted here - I sent a huge bag of items, and after the bag fee/shipping fee, got a whopping $2.61. Understand they have to make a profit, but I think the margins are fairly ridiculous. Additionally - I bought items from the site and after returning most of them, it's taken nearly a month for them to process my return, meaning I now have to use the credit from my return, and then probably start this process over again. Seems like their aim is to inconvenience you to the point of just giving up and letting them keep your money.

I orders lovely boots online and they were sized improperly. They didn't have an actual size on the boot. It appears that someone guessed at the size and sold it as such. I am generally a size 8, but bought the 8.5 because I loved the boot. They were super small (felt like a 7 or 7.5) and therefore needed to be returned. Since I didn't have the best experience, I wanted a refund as opposed to store credit. They charged a fee for both return shipping and return processing. The used boots that didn't fit ended up costing me $16 to return because they were sized incorrectly. Absolutely ridiculous.

When I first began using Thred up I really enjoyed it and felt that it was a fair service to recycle clothing. As the years passed and it became bigger, they started giving me less and less for the money they would give me back and even added a service charge on top of the fee to get the unwanted items. Last time the 2 combined charges were 20.00or more, leaving me with hardly anything. I have since discovered other sites where I can buy/sell independently.

ThreadUP start paying attention to your reviews. CLEARLY there is a problem with shipping that is not being addressed when you have "several" complaints about shipping. Additionally, when others are saying it is taking 3 months to inventory items there is also a break down. WHO is your operations person because they need to be fired with this lack of attention to details and to processes - BOO! Next time I will walk into the consignment store I have used or sell on POSTMARK. BOO BOO

Not happy with my first purchase at ThredUp and very doubtful I will shop there again. I had an online coupon so it made the purchase very reasonable. But I will need to spend money, more than I would like to wear this coat. None of the "issues" was mentioned in the listing description. Unfortunately 4 of the buttons on the coat (it's a double-breasted J Crew wool coat) are broken in half (in other words 1/2 the buttons are "1/2" buttons.) So will need to replace all the buttons unless I can find this exact button (there are 8 buttons altogether). Since I'm not skilled with a needle & thread, I will need to first buy new buttons and second take the coat somewhere to have the old buttons removed and the new one's sewn on. (Cha-Ching!) Also the coat has a few random hairs and lint on it so will need to be professionally dry-cleaned (Cha-Ching, Cha-Ching!) Could have dealt with the dry cleaning if not for the issue with the buttons! Also, it took nearly 14 days to receive the item which just added to my annoyance with ThredUp! The item can be returned at my expense, but you only have 14 days from purchase to do that. Update: As you can see I received a canned reply from Thred-Up, a generic "I'm sorry." What I would like to know is why does Thred-Up require a buyer to pay for return shipping when it's not their fault? It will cost me approximately what I paid for the item to return it. Do not recommend.

Mixed buying experience. Clothes are definitely not laundered, merely shipped out as they came in. One item reeked of perfume. Another was flea ridden. I started getting bites just trying it on. And a spider came crawling out. Items were like new, so happy with that. I would like to stick to my local thrift stores, but they are going out of business in the Bay Area, in part because of lost business to ThredUp. Consignment prices are high. I saw many items for which the used pricing was higher than what you'd find the new on sale for.

Selling to thredup is a SCAM. They determine how much your bag is worth before selling the items and that is all the money you receive. I sent in items and over 20 were accepted. The majority of these items were brand new, never worn and with tags on them. Most items were originally bought for $80 and upwards. I only received 50 dollars for my entire bag. However, they have sold all the items for A SIGNIFICANT amount more and I received none of the profit. They made so much money off my clothes! Moreover, if you disagree with the amount that they are willing to give you for your bag there is absolutely nothing you can do. They make all the money! You make NONE. Trust me you are better off selling to a regular consignment shop even if it is more inconvenient. This company is such a SCAM. I never write reviews but I want people to cognizant of this before they use thredup! I was fooled by this company. The customer help is atrocious as well. I wish I could give the company negative stars.