thredUPReviews 6,178

I've shopped twice so far and only 2 piece of clothing had problems out of the 16 I got. I only bought the clothes they marked "like new", however one pair of jeans had obviously mended by thread before on the inside thigh area, which I noticed but not a huge deal. Another piece they marked for size 0-2 but when I got it it's so big that obviously it's wrong size. But then it was like $6 so I wasn't really mad. I can't comment on the pay they give to sellers yet, though I sent a bag few days ago but those are the clothes I plan to donate anyway, nothing real fancy. Overall the shopping experience was enjoyable, price is reasonably low, only thing I dislike is shipping, which usually takes about 2 weeks from the day you ordered and it's probably the slowest shipping I've ever seen.

Have used ThredUp several times for selling and buying and have been generally happy. The clothing I sent has sold, and the credit I received for that allowed me to buy me and my daughter a new spring wardrobe. The downsides are that generally shopping online does not allow you to anticipate fit, so a pair of jeans is a bit of a gamble. However, it's only a $10 gamble. My only disappointment with ThredUp is how difficult they make it to get a new bag to fill - you have to "order" it, and if you forget to do so when you order clothing, they won't just send you one to follow... you have to put in a whole new order, which is just annoying. Overall, I like it and plan to use it again!

Here is what Ive noticed... I have sent in several bags and of course, higher end items are not purchased, only the pieces they give a few cents on. What happends to the new with tag pieces i sent?. I can not get tax credit because they dont really seem to be connected to tax outlet. I used Thredup AND Twice and altho TWICE rejects a lot too they state most things are out of date or stained. Hmmm. Its odd that both these companies are located in the same area, one takes brands the other doesnt and they kind of do the same thing, hmm, i wonder if our NWT and better pieces are being sold on TWICE? Might do to have a look on that site and see if your items are there... But at least with twice you can get a tax statement for items they claimed they can not use. But somehow im wondering IF these are the same company with a different name? One buys the higher end pieces and one l really onlys buy the lower end pieces, hmmm... Thredup can be sending higher end to Twice, while Twice might be sending lower end pieces to Thredup for resale, Im not sure but I will not use EITHER of these site EVER again... And another thing, try and go and leave a comment or feedback on Thredups site, blogs and such, They monitor any comment left and have to approve it first, hmmm THATS A RED FLAG!

Like being able to find vintage Gymboree. But some times the prices are high and the descriptions are not accurate. Wish they had more coupons for loyal customer not just new customers. Some times they way over price certain brands and have to many junky brands way of dated kids stuff.

I would never send anything in to sell, the payout is bad and the rejected items in perfect condition etc. they pay you penny's and turn around and charge $$ I know that's the nature of the business but they are a rip off.

I have had wonderful experiences buying from them, but I will not sell to them again. Ive cashed in about 6 bags now. The first two bags I sent got decent payouts, but the last two bags I sent in I really feel were ripped off. I sent brand new apple bottom jeans with tags, in-box Liz Claiborne peep toes, and a this season Nicole Miller tunic... but they payed out for the worn, off -brand stuff I bought at Ross!?!

To be honest, they tell you upfront they don't pay well, but their consistency and transparency sucks! I prefer to know where my clothes go and what they are doing with them... cuz im starting to think they are selling them elsewhere, or their employees are compensated with cool new duds.

Also worth noting, I have used the Return Assurance program... I listed everything they returned as a lot on Ebay and made $100 after fees and shipping. Yes!

Bottom line, shopping is great, but I wont supply them anymore. I no longer trust them and encourage anyone to think twice before selling to them.

I too got ripped off from thredUp. I sent in all of my beautiful items that I should have given to friends, it's like they went thru it, picked out what they wanted, then offered me $5.00. Give me a break. They have 130 negative reviews filed with the BBB as of today. I also kept a detailed list of what I sent in and checked first to see if they would accept it. All the nicer garments like linen slacks and blouses from Nordstrom they didn't accept. Never again. I just gave to charity, I guess.

I have only had good experiences with TredUp so far. I'm surprised at the complaints I see here. ThredUp doesn't hide what they pay for the clothes that are sent in. You can see on their desktop site how much they pay each person for each item. You can even use their payout calculator to see how much you will most likely receive for your clothing. My buying experiences have been great. The customer service is fast and friendly, and you can return your purchases for free if they don't work out. I have nothing but good things to say.

I am surprised by the negative review they've gotten. To be fair, I have had mostly positive experience with them through buying. I don't bother selling through them cuz I want to be in control of what sells and how much I get for them... so I have only bought from them. Customer service has been great so far. 5 out of 10 orders will have minor issues, but can be easily squared away with a simply phone call to customer service. A couple of items they automatically refunded me a couple of items that I ordered and they found minor defects with them at packaging. I was impressed. Common issues are due to not-so-detailed description, it's hard to tell if certain kids item fit large or small cuz as we moms all know different brands' sizing is different and even within the same brand, the same size clothes could vary in actual size. And some sweaters shrink after wash and they run too short... wish that was noted in there as well. I think their employees sorting through the clothing, some are not too familiar with kids clothing, sizing, or brands. Some are not familiar with maternity or nursing wear.

A few suggestions
1. Provide more photos and more detailed descriptions. Such as makeup of the fabric, or if the item runs large or small.
2. create a category "outfits" for kids. That would be popular.
3. I am willing to buy brand new under garments on their site (bras, shapewear, etc...)

Overall I have no problem ordering from them again cuz with the few problems I have had, they were all taken care of in a timely fashion. And I have recommended them to others.

Sent a huge bag and they took about 6 pieces, most for 50 cents. Plus it took them two months, they didn't even email me after they placed the clothing for sale and offered the payout. In addition, I placed a blouse in a bag and remembered it had a hole in it after I mailed it. That's one of the few blouses they took. Their site says near perfect clothing yet they accepted a blouse with a hole in it. I won't be shopping or sending stuff there, none of my friends will either. Twice is much better, I'll be sticking with them.

The first time I sent in a bag of clothes, the payout was decent and I considered it fair. The 2nd two bags I sent in, I felt that items were drastically undervalued. To give you some idea, I sent in 2 kids Osh Kosh winter coats brand new with tags and they paid me 80 cents each for them! I have ordered clothes from them and was happy with my purchase (but feel badly for the people who probably got paid 25 cents for their brand new with tags items that I bought for like $ 20!). I will never send in clothes to them again. Honestly, you would probably make out better just donating your clothes to a charity and taking the tax deduction.

Wow, im freaked out now, ive sent them at least 15 bags, stuffed with higher end pieces and i have not opted for the return assurance. None of my bags have been processed yet but after reading all these negative comments about how they pay out and decide what to pay for, and then basically steal your pieces by not paying for them at all then selling them on the site anyway? Wtf... im worried and stessed. I know the items i sent i could have sold on Tradesy or Poshmark... Now i just feel screwed and they havent even got to my bags yet. Just way more negatives here then positives, WAY MORE... and ive read every POST made by buyers and sellers. I wish i would have found this 2 weeks ago... dammit... BUT in fairness i will post if i have a positive transaction with them but will wait untill ALL my bags are cleared first. Im hoping for the best but the boxes i have packed now to ship them, will wait in the corner. After all the reading ive done here, if you average it out, there is 10 negatives to each 1 simi positive experiance with this company,,, thats a RED FLAG. Something is off... lets hope for a positive here at the end...

I have a love/hate relationship with ThredUp. I have probably ordered from it about 10 times. I love getting my daughter gently used girls clothing from ThredUp. It is a cheap way to buy very cute outfits. For example last year I bought her a like new gymboree Easter dress for $7.99. The girls clothing has always been excellent quality even if it was sold "flawed".
I have also bought some women's and maternity items from ThredUp. Two tops that I recently purchased had small holes in them but were marked like new. I occasionally buy flawed items, but those items have always been marked flawed. Had I known they had holes I would not have bought them since both items were sweaters and I had planned to wear them to work. With sweaters holes tend to get larger. I contacted ThredUp regarding this issue and they never responded. I also purchased maternity clothing from ThredUp and the one item was marked maternity but when I received it it was obviously a nursing top ( the tag said nursing wear). I use the item now postpregnancy, but again I would not have purchased it if I had known it was a nursing top, since I wanted a black maternity top.
My final complaint about ThredUp is that I wish they offered something for customer loyalty. I can always find codes on the internet for 20-30% off but they are only for new customers. It would be great if there were occasionally similar discounts offered to those who purchase frequently. I know they have referral credits, but I don't blog or solicit my friends.
I have never sold to ThredUp so I cannot speak to that part of their service.
I would give them 1 star for customer service, 3 stars for women's clothing, and 5 for children's. Will I continue to shop from ThredUp? Yes, but probably only for my children.

I've only bought from the site and the app, never sold through it, so keep that in mind. That said, I've had nothing but great experiences! I've bought women's clothing, maternity clothing, girls' clothing, and boys' clothing, all with no problems. The quality has always been exactly as described. When it comes to fit, I generally only buy brands I know my size/fit in, so I've had no real problems with that - on occasion I've had a piece just not look as great as I wanted, but in that case it was cheap enough that I didn't really mind just passing it on to a friend. The free shipping on orders over a certain amount is really attractive to me.

Both the website and app are convenient and easy to use. I like that I can save filters or favorite brands, which carry to the app. I don't usually shop via apps because I usually find the experience somewhat lacking but the ThredUp app is incredibly simple to browse and buy from, and incredibly intuitive.

The clothes take a few days to arrive but I don't use ThredUp for things I need TOMORROW so that doesn't bother me - I use it to stock up on sizes and styles I need in brands I like. All in all I will absolutely continue buying from ThredUp and as my kids grow will probably sell through them as well!