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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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The selection is literally spell binding! You will spend hours looking at all the possibilities, wondering how you, or your significant other, will look in this, or that.The descriptions are very accurate and you are getting the real deal, not some cheep knock off. Enjoy and buy!
Liked 2/3 of my order, have sent the other piece back, still awaiting refund. Overall good experience.
I have ordered a few things which I was pleased with. Nearly new, arrived promptly. My only hesitation is the amount of time it takes to view all the available pieces. Need to be able to really narrow down the choices
I ordered my normal sizes and nothing for. For myself I really need to try things on.
I have made 2 purchases with ThredUp so far and to say I am very satisfied is an understatement. The selection of name brands and styles are vast and the amount I am able to buy is awesome because I am saving so much money. The hardest part is the anticipation of when my items will arrive. As someone who loves to buy clothes but is constantly looking for a deal, I am obsessed with this site!
This is my second purchase from ThredUP. Great prices, good description of the items I'm purchasing and love the prices!
Overall my experience has been okay. I got a skirt that was described as navy that was actually black- that was disappointing. But when several things didn't work out from my other order I was so grateful I could return them!
What stinks is the return took quite awhile to process and I missed a 20% off free shipping sale because I was waiting to use my return credit! I guess I will justhave to wait until the next on comes along!
I love this site! The clothes were great, I had to return one item and had no issue at all. Great quality, even better prices!
I ordered a number of white dresses for my photography studio as well as a number of items for my girls. 3 of the items that were labeled as white dresses were clearly tops when I recieved them. Most of these tops were not even tunic length. All of the items were beautiful and clean. I will order again.
Great experience. No complaints or concerns whatsoever.
I love looking for quality clothes for me and my kids on this site.
Considering the fact that Thredup pays to ship my clothes to them and that they take on the risk and overhead costs associated with selling the clothes, I am very pleased with what I received for my bag of clothing. I think anybody who understands the financial aspects of retail should be pleased. Also, Thredup shares on their site their payout structure. I did my homework, so I knew what to expect. I didn't send anything I knew they wouldn't take and expected, as they stated on their site, they would take about half, which they about did. I used my credit to buy a couple things I would never have bought new (like some beautiful Cole-Haan shoes that were more comfortable than any shoes I've ever owned!). I've ordered from them 3 times and overall, been very happy. One item was not quite the condition I'd expected, but customer service was incredible. I am addicted now and have full bag ready to ship again!
The pants i just received fit well and no marks or rips on them
I always receive my packages in a timely manner, and the money I receive in exchange for my "clean out bag" items are always fair.
THANKS THREADUP
Very nice J. Crew scarf. The background color was a little different shade of red than I thought it would be, but it works! Quick ship!
The clothing was packed to perfection, it really was nice!
It was great to find nice items reduced even more! Sadly, one item was just a little bit different than I had expected. I still liked it and therefore kept it.
Great selection and pricing. Even better with 20+% discounts. It's great to be able to turn clothes that don't fit my kids anymore into a new wardrobe!
Ive ordered winter items including 11 pairs of shoes from designer brands the condition of each item was barely worn to not worn at all and the packaging is beautiful I'm very satisfied with the ease of use in the website and the customer service rendered
I am delighted at this online consignment option. I just wish shipping were a little faster.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members