thredUPReviews 6,178

I bought some clothes and didn't like them so I returned them. They won't give me my money back, although they agree it is my money they won't refund me. They say I can buy other stuff but will not return my money and if I don't want to buy anything then I forfeit the money. They also "bought" clothes off of me for less than 1/5 of they where worth. They also will not return them, even after I agreed to pay for them to return them. This company is also now harassing me via email. Becarful everyone. They are sly and cunning and should be shut down. I am out money and they are being very cruel.

Their customer service is to be desired. I have sent in two separate emails to support regarding two issues, and I have yet to receive a response. Instead I got this email asking for my review of the company. I used to use ThredUp back when they first got started & you listed your boxes of items & loved it. But since they have changed things it has all gone down hill. I want to love ThredUp, however when I can't get a response to a simple support email, it turns me off. Larger companies such as Carter's & Old Navy have no problem responding to a support email. They even have a phone number you can call where a real person answers.

Not only do you not get free returns unless you just do a store credit, but, if you sell to them they offer next to nothing. I sent in clothes that where name brand, still current style, and no visible signs of wear and they had the nerve to only offer me $14! I am currently awaiting to see if I can get my clothes back. I will be dealing with trade.com from now on. My advice is you do the same.

I sent thred-up 3 huge bags full of name brand clothing, mostly women's jeans and many pairs were new. They supposedly only kept a handful of items and paid me $13. One of the sweaters alone sold for $29 when they re-sold it on their site! I paid to have the unaccepted items returned but they never were. On top of that, when I went to use the little emaount they had paid me, it had disappeared from my account. Not impressed! Wish I had read through the postings on their facebook site from all the people they've ripped off before I sent them any clothing!

I have purchased from thredUp several times. I think the idea for this site is fantastic! All the items I've received have been in excellent condition and I love that the selection is so stylish. The ease or returning items is great as well. The photographs show the clothes to advantage. One suggestion I would make would be to take pictures of the inside lining on jackets to help shoppers decide if they want to buy it or not.

Thredup is a phenomenal site. In terms of shopping on the site, the site is easy to navigate and you can search for items by brand, size, color, and other specifications. Items are shipped quickly and arrive with tags on them so it really feels like you are shopping for "new" items. Love that they even carry maternity clothing now, as it is so pricey to buy that type of clothing at regular stores. Return process is also easy too (and free).

In terms of sending in clothing to thredup for sale/credit, that is also an easy process too. Sometimes I feel like the credit I get back is a bit low, but I always end up using the credit in conjunction with 20% off and free shipping promos, so it all evens out.

I love this site and honestly enjoy the convenience of shopping from my home computer.

I discovered Threadup's website by accident and its now my favorite place to shop! All of the merchandise I've purchased looks brand new. The website is set up beautiful and easy to browse. When the items ship they come in cute polka dot boxes wrapped in tissue, it's like a "unwrapping a special gift". It gives an exta special touch I think. I haven't had to return anything, so I can't give a review of their return policy. They also have a great referral program. I received $20 in credit for referring my cousin (she rec $20 too)... easy peasy. Overall, finally a great place where you CAN shop with Champagne taste on a Beer budget!