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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Have ordered twice now and all the items were in good condition and just a described!
Everything I ordered was on clearance for less than $5 and it all looked brand new when I got the order!
I have ordered twice from thredUP. The quality is great, shipping is fast, and the prices are fabulous.
I am thrilled. I found several tops to match bottoms my daughter already had and they arrived today. Some still had tags and all of them were in great shape. I am extremely impressed and plan to shop again soon.
I like that there is a way to buy fashionable clothes without benefitting sweatshops. The items are very cute and most of the time true to size.
This is a great site. I can find whatever I am looking for (and things I didn't even know I wanted!) by perusing the site or app. The prices are fair and the shipping is quick!
I received my clothes relatively quickly and all in great condition. Decided to return some due to sizing and return seemed to be slow but more a reflection of our postal system I guess. Overall happy with my purchase.
1. I sent back a pair of shoes for store credit and there has been plenty of time for them to have received them, but shows no credit to my account.
2. I placed another order then decided I didn't want the shoes 2mins. After paying for them I canceled them. Today in the mail I received the shoes I canceled.
3. Do you people read the emails sent to you or do you just skim thru them because the answers I get back have nothing to do with my questions.
Very convenient. I'm impressed with they're customers service. I love how effective their marketing is. Not pushy but persistent. They made a loyal customer out of me
I use to buy stuff all the time when thredup was new. I don't buy too much anymore since their prices have gone up more for items.
I loved searching thredUp for clothing and the fact that I could return items. Love!
A beautiful cotton shirt arrived, perfect condition. As described, only better.
The clothes are always even better than they appear in the pictures - well cleaned, boxed and shipped perfectly!
Thred up is very user friendly. I sent my clothes that I was not able to sell at garage sale or any other site. They let you know when they received the bag I sent and couple weeks later I had a credit in my account. I bought purses and shoes and they really are like brand new.
I was a little disappointed with the amount I received for the clothing I sent. What I had calculated was $12 off what they ended up giving me. As for the clothing I've purchased, they have been nice... I have had to return items because of size issues but that is to be expected with used clothing. It is frustrating though when you take a chance on a final sale item and it totally doesn't fit right :(. They do a great job marketing... I constantly receive updates. Overall good experience.
I've ordered several pairs of jeans. When I've gotten them they are shorts or longs. It does not specify in the description on the website. Otherwise, the quality is fantastic! Maybe I'll have better luck next time!
I sent almost all Loft, Talbots and Ann Taylor clothes less than 5 years old and in good shape and only 38% of my wardrobe was picked. It was about on par with the local resale shop. I was really hoping to get closer to 50% or more as I thought the items were very high quality and would easily sell.
I don't have anything but good to say about all of my thredUp experiences. A lot to choose from and excellent quality of the merchandise I receive.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members