thredUPReviews 6,178

This company takes brand name clothes, mine were new and in brand new condition. What they do is pay out $24 and then tell you the rest of the clothing were "unsellable". Of course they make out triple. They have stupid people that fall for their trap. They keep the expensive items and sell it somewhere else. DONT BUY FROM THEM EVER! Just get a tax deduction from salvation army, goodwill or pirple heart. Purple Heart will pick up your bag of clothes.

My first thought was disappointment. I thought they were "ripping me off". I contacted them and they answered thoroughly with pics to prove their point. I was amazed. The $24.16 isn't all they give you... that's your up-front payout. Don't get discouraged. They're honest business people and I think this will be great in the long run. I plan to do business with them again. You get paid after your stuff sells in addition to the upfront payout. Make sure you read everything!

I sent in a bag of clothes and shoes in late June. After never hearing from them I sent an e-mail to support, in August, about my bag. I was told it was still being processed. After it was finally processed, I received an upfront payment of $24.15. They are selling my items for $187, but gave me $24.15. Believing that this was a ridiculous payment considering many of my items were new, with tags, and 4 new items from BCBG Max Azria were missing, I sent another e-mail to support. They responded with a generic response about payments, that never really addressed my question. And when asked, again, about my missing items, they suddenly said, "oh those were unsellable." I wish I'd done more research on them before sending my clothes, as it appears they have a history of stealing items and then when asked about it claiming those items were unsellable. Their support team is no help and rather really attempting to help you, they keep responding with generic worded responses. Worse company ever!

Sent a full bag of clothes from brands they accept (Jcrew, Banana Republic, JoeFresh) including an almost brand-new pair of jeans. I wasn't expecting much of a payout- but 60 cents is absolutely ridiculous! It took them 2 months to "process" my bag and they apparently could only sell one shirt.

Donating to goodwill or the ARC is a better option in my opinion. I won't make this mistake again.

I've purchased a few pieces from Thredup that were very well priced. I guess someone needs to get screwed to allow for this business model to be sustainable.

EXACTLY - HORRIBLE - STAY AWAY. They stole my items and sold them on their site without crediting me. I sent an email to their "support" and no one ever responded. Selling is a HORRIBLE experience which I would not recommend to someone I dislike. Second, buying was ok but on two occasions, I have received items which are damaged. One dress with a hole and the other with missing buttons. No one has responded to my customer service inquiry as well. The WORST customer service ever!

I am very aware of the fit/brands of clothing I choose for my teenage daughter and I. To say the least, I am not impressed. Fit and quality of 60% of the clothes I have received are not good. My first order was better than my second order. You are an online business, used or not, you should be allowing 30 day return due to shipping. I work for an Online business myself, it's just good business practices. Customer obsession is key.

If you're just trying to get rid of clothing and donate to charity definitely take this to a goodwill or salvation army. This is not the site to use to "donate to a good cause". They take your clothes, give you practically nothing for it, then sell it for WAY higher than what they gave you.

If you're looking to make money off your clothing this is also not the place to take it to. You will spend more on gas taking it to the post office. Use Poshmark where you can set your own prices and have total control.

Thredup pays next to nothing on quality name brands. I sent in 40 pieces, all in MINT condition. ALL high quality brand names, some with tags still attached. They took about 1/2 the bag 22 pieces. My final payout was $10.99 & they CHARGED ANOTHER % FOR PAYPAL TRANSFER. Meanwhile they send me updates on the clothes as they sell... $14, $24, $18, etc. I know they need to make money but 50 cents per piece is ridiculous. NEVER again. I would make more money donating to a charitable cause & taking the tax deduction/write-off. DON'T DO IT!

I finally received notification in the mail that my bag (to sell) was processed. The bag included brand new high-end items (e.g. Dsquared) and a couple of used regular brand items (e.g. Club monaco) But guess what? Instead of being fair and process all the items --the high-end items magically disappeared from the list. Despite the fact that these brands are listed on the website as acceptable -- they were not accepted. I'm guessing they are now being sold somewhere else at full price. Thredup never again!