ThingsRemembered

I called to check my package status, I supposed to get my package between 3 to 6 BZ days. They lost my package and I never received the package. Please do NOT buy anything on this website.

The site says 1-2 days delivery. After you place your order it gives you std shipping of 3-5 days free and the rest are astronomical prices to ship sooner. It is now nearly 2 weeks and my daughter has not received her graduation gift to date. The site shows it landed in Chicago 1 week ago and that is it. It needs to be delivered in California. Never again!

I worked here for many years. I loved the job but hate the company. On an almost daily basis we were told how replaceable we were. The company would have monthly or quarterly competitions. We won many of them, however we NEVER saw one thing we won. Some of these things included pizzas parties (yes multiple) a Christmas party, money was supposed to be added to pay, a visa gift card for the store to use. Plus many more. We had a huge staff turnover which wasn't a surprise.

This is not the same store since the1/10/23 switch.
I ordered the Hearts Flute Set, which arrived in a
cheap $2 paper box with each glass poorly wrapped in bubble wrap. Product was NOT worth the $70 price tag. I miss the OLD Things Remembered I will never order from the store I once loved again.

My family and I have purchased many many many things from things remembered throughout the years. My daughter got a beautiful $150 snow globe for her baptism the water is completely yellow and disgusting looking it is 4 years old. She got another snow globe from her grandmother for her birthday that's two years old the water is yellow and disgusting. I have been married five years the engraved serving set knife and champagne glasses the silver has awful looking spots all over them that do not come off with any kind of Polish they look terrible and the rhinestones are falling out they actually looked like that immediately after the first use and they were properly hand washed and dried. My wedding silver picture frame has turned an orange bronze color and will not polish clean. My daughter has a small jewelry box that has also turned an orange bronze and will not polish clean. My mom has a massive snow globe that is at least 15 years old the water is completely yellow and most of the water is evaporated it is stored in a glass cabinet nowhere near the sun. My mom has picture frames four of them to be exact from our confirmation and they have all turned an orange color after 15 years. Their items look beautiful they're a little bit on the expensive side which I don't mind at all however nothing lasts. Things remembered specializes in keepsake items keepsake items are meant to last for years and years you are lucky if you get a year out of them. And by the way if something goes wrong with your items over the one year warranty you are offered nothing with no solution in fixing your items. Imagine the server set that your mother gave you for your wedding that you planned on cutting all of your cakes with and serving your desserts throughout your married life looks absolutely awful and you don't even want your mom to see it because she spent so much money on it and then had it engraved for you and now it's completely deteriorating. Every time I see it in the drawer and take it out to slice a dessert I'm immediately remembered by how upset I am that it looks the way it does. Seriously as beautiful as the items are at the store do not purchase them they are all crap. I'd be more than happy to share hundreds of photos with you of all the items throughout the years I've bought that have fallen apart.

My husband bought me a snow glob for Mother's Day. The engraving was not readable and the placket was falling off. The quality of this gift was horrible for the price. I ended up returning the item. So sad as this store used to have great stuff.

I purchased 2 iridescent engraved wine glasses for my best friend for Xmas. The glasses came in bubble wrap, which is great but what happened to them coming in gift boxes. Am I to put them in a gift bag so they can break. Does not look right to give it still bubble wrapped. Unattractive.

Very disappointed with this company. I ordered a monogrammed music box for my daughter for Christmas with plenty of time left before the 25th. I paid for it and there were no shipping fees. The very next day I receive an email stating the box is at a store in Ohio and I could pick it up. I am in Arkansas and I am not driving to Ohio and besides that, it was supposed to be shipped to my home... so then I was roped into paying the shipping fees. Now, several days later, I receive this email stating the box... that was in Ohio and apparently already personalized with her name, is no longer available. Tomorrow is Dec 21 and it is too late to get her by Saturday. So in the same email, they request I buy something else for 20% off... are you kidding. So, I went on the website and the music box is available and can be shipped so they lied to me a second time. I am totally disgusted with services like this and now my daughter will not have her gift for Christmas

Company is awful. Been to North attleboro a few times this week and walked out every time. No help, never asked me if I need any. Which usually when I have been in there they do. The associate on Sunday 3/21 and a few days before is the reason I walked out and will not return. Sitting on counter on phone. Even when I was looking at wedding things she glanced over and said how are you and i immediatly left. She couldn't keep her eyes open or so it looked. Both times looked like she was on something. Braintree is a far drive but I will go to that instead. Do you not drug test employees? Re training for better customer service.

Ordered a personalized snow globe for my Grand daughter's first birthday
Paid to have it shipped overnight since apparently our 2 local stores have been closed. The day before her birthday I called and was told order had been canceled and they had sent an email letting me know, which was an absolute lie. People were not friendly, one rep hung up on me, had to call back. I will never shop there again and will warn others not to either. Very poor customer service. I am sure, soon whole business will shut down along with the stores.

I ordered a silver engraved money box to arrive in 2 days. It arrived promptly but was not happy with the engraving. I contacted them and sent a photo and they replaced it and it arrived 2 days later and looked great this time. Awesome customer service. Mistakes happen, so glad they were willing to correct it. Will shop here again.

I ordered a watch for an employee's retirement. A few days after it was suppose to arrive I tried to check on the order through their website and wasn't having any luck so I gave a very unpleasant woman at customer service a call. Turns out they had cancelled my order because the item was out of stock, claiming they sent an email that I never received (I double checked, including junk/spam mail folder). Will find someone else for this kind of thing in the future and so should you.

I bought a serving set and two engraved flutes for my wedding in 2014 for $175. I pulled them out recently to find they are all corroded. I called customer service, they asked what I stored them in and when I told them I stored them in the boxes they gave me, they told me they stopped using those because they tend to trap moisture in. The fact that they knew this tells me this has been an issue in the past and despite this being the fault of their "moisture trapping" boxes, they said that after six years, there is nothing they can do. For a store who sells things to be remembered, I expect a longer shelf life than six years. Both the serving set and flutes were only used once, cleaned well and according to the instructions, then dried and put back in their boxes. I don't recommend getting anything from things remembered because who knows what it will look like when you pull it out again to "remember".

I went to Things Remembered Macomb Mall in Roseville today with my mother around noon. We both placed orders and was told it would be between 4-6 hours and they would call when it was ready. I waited but did not recieve a call. About 7:40 P.M I called the store since I was in the area and asked was both orders for me ready. I was then put on hold and a young lady came back to the phone and repeated the names and told me that the orders were indeed ready. Not even five minutes later I walked into the store to retrieve the orders. The male associate asked me to repeat the names several times which I did. I spotted one order myself and pointed it out to him. He then searched for the other order and could not find it. I asked was everything ok because I had just called and was insured that the order was ready. He said In a hostel tone what more do you want for me I am looking for it. I replied I would like for you to find It please because you all just told me it was here and ready. I then asked how can we rectify the situation because I am about to be late to pick up my daughter. At this point I had been in the store about thirty nine minutes. He said well you just going to have to come back, an if you don't want to do that I don't know what to tell you. I said sir i can not come back. He said well I do not know what else to tell you, he threw my receipt in the air and said he was done talking to me. I said that's fine I still need my refund at this point. He told me that I was F$$$$$$ crazy and that I need to leave. I asked for the manager and asked her if this is how they treat all of there customers. Her reply was you are both grown and I can't tell him what to do. She stated what do you want me to do fire him. I said I did not ask you to fire him I am asking you to ask him to stop talking to me the way he is talking to me. I stated so you are going to continue to let him be rude to me? She walked away from me and continued to help someone else all while he is still talking rudely to me and telling me to get out the store. I then stated i am done with your crazy $#*! get the f$$$ on some where.I asked for Corp number he told me to find It myself. I was not even talking to him I was speaking with someone else at that time. The whole time the nice young lady was trying to assist me with the refund the gentleman was still screaming and hollering at me.Another associate who begin to start my refund. She apologized on behalf of the non caring manager and the beyond rude associate. I still did not get an apology from the other two that caused a scene and embarrassed me in front of other customers. I have never been so embarrassed as a customer in my life.

They refused to replace a photo album. The binding was crap and fell apart. They said I had to buy another one. Screw that! This store has lost a customer for life.

Product purchased was OK, not great, but constant emails, after many unsubscribe requests is ridiculous.
Can't stop emails. I will never buy again from this place.

This company has been around Forever, I would think, especially at Christmas time a Manager would be on staff helping run the store. I purchased 2 items in store. There was no organization as to filling out forms. No organized line. One lady behind me had the font book in her hand, so no one else could look at it. The purchase took way too long at the register and the staffer was confusing af. Today I called to see if it's done, spent 5 mins on the phone while they looked but couldn't find it. Now I'm waiting on a call back.

Lack of communication between online order and store pick up. Order was marked for pick up today but was unavailable due to "current circumstances" without warning that the product would not be ready by the posted date.

I worked there a really long time and their district managers are awful and the regional directors don't care... upper management has their own rules they play by... the field is considered peons!

I ordered something online Nov 25, supposed to be delivered Dec 13th. I tried several times to call after the 13th to inquire about my order and emailed customer service. Finally I got them on the phone Dec 20 only to be told my item wouldn't be ready for weeks to come. Clearly not communicated to be at any point in time. Then told it would take 5-7 days from the 20th to process my refund. Terrible business practices and customer service was absolutely no help.

What should have been a 5 minute online ordeal turned into a 3 hour process. No one could help understand why the website wasn't processing after I tried on 3 computers and a phone. Then it took an hour while someone had to place the order for me. The girl was new. She was very nice but had received very little training to get her started. They really need to improve their online shopping experience or next time I'll save my $150 and buy a gift card! Get some IT support.

Purchased an ornament with engraving on Dec. 11th and was supposed to receive it on Dec. 20th. It never came. When I called this morning, the representative said the order was cancelled because it was out of stock. No notification was ever sent to me and now there is nothing I can do to replace this gift. The rep on the phone showed a complete lack of empathy and offered no solutions.

Well my first complaint, boy has the company gone down hill. I ordered an engraved mens bracelet and picked it up at the store at Great Lakes. A young man handed it to me with no bag, never asked. He was rude. I take it out to look at it and it's covered in white goo. I showed him. He could not care less. I asked him to wipe it off. You would think I asked him to extract one if his lungs. So disgusting. So rude.
Another try. Ordered a bracelet online. Received confirmation. Five days after the delivery date I contacted the company. I get an email blaming me and saying they cannot find the order. I sent a screen shot of THEIR confirmation. What a messed up order records system. I requested the ecact delivery date. We will see. Since my paid order was lost by them it may take some time now.
Two big strikes. I'm done ordering from them. MANY other service options out there.