I ordered something online Nov 25, supposed to be delivered Dec 13th. I tried several times to call after the 13th to inquire about my order and emailed customer service. Finally I got them on the phone Dec 20 only to be told my item wouldn't be ready for weeks to come. Clearly not communicated to be at any point in time. Then told it would take 5-7 days from the 20th to process my refund. Terrible business practices and customer service was absolutely no help.