The RealRealReviews 5,323

This is my first purchase from The RealReal and I followed the site for some time. Even though less expensive than purchasing new, it is still a large investment. Finally found something I needed so I ordered it. Description of item (Bottega Veneta handbag) said it was in very good condition. I knew these were used items so did expect it to show some wear and did not expect to see the mirror that accompanys the BV bags. It arrived in 3 days and I was very pleasantly surprised when I opened it. The bag is in excellent (almost new) condition and the BV mirror was in the bag. No BV dust bag, but they did send it in their own dust bag. No question of the authenticity. I will definitely buy from them again in the future. My buying experience was A+ and I would recommend this company.

I like the concept that you can buy jewelry and scarves used and the company guarantees they are real. That is the best part of the Real Real.

The downside you may need to go to a jeweler for alterations.

1. Diamond ring very lovely and kept it although but did need a jeweler to tighten loose stones cost an extra $80 dollars and the fact stones were loose stones were not mentioned in its online description.

2. Also another $40 dollars for a necklace I kept but its shorter than it was described to be.

3. Switching out backs of another pair of earrings as they are discoloring my ear lobes. Said in description they are platinum. Don't believe they are and will need to pay for new posts. Probably will cost 100 to 200 where I live.

4. Photo can be misleading. Earrings looked big but were small when delivered. Another pair had a really large pearl too big for me and photo looked small.

These are some of the issues I have had with their jewelry, they need costly repairs.

I have made 3 purchases from TRR over the years. Knowing that they are previously owned, I look through the description very carefully and only buy if it says "in excellent condition". So aging, color fading, creases are understandable, but fallen buttons on a coat, irremovable stain on a dress, stains and streaks around collar and sleeve, really? In the case of the dress, the stain was around the knee, and i didn't discover it until the return period had passed... oh well.

I am an international customer of the TRR and have been for 6 years but no more. The problems I have had are too many to list but a couple of the key and stressful ones.

TRR not filling out customs paperwork properly so UPS are asking me to pay more duties. I have been in the right every time and yet they continue to fill out the paperwork wrong.

I get sent items that are seriously not as described on their ad and then the process of returning is a nightmare particularly because they use UPS who are just as useless. They sent me a pair of R13 boots that said they were a size 39 in their ad and they arrived being a 36. They don't take care when listing stuff. I have had numerous other items arrive that are wrong.

Then don't get me started on their customer service. Their reps word their emails so it makes you feel like you have the problem. And the delays with responses is also appalling.

I am DONE with TRR. They continue to not fix their poor service, lack of care with ads, and crappy return process.

Adios TRR. You are AWFUL!

What a load a rubbish that I did not respond to TRR. Now they're lying as well! As if I don't want my refund that I am due.

Received my Mulberry bag and it's definitely a fake. Unbelievable that they're selling fakes for hundreds of dollars to an unsuspecting public. They said they'd make "an exception" and "reauthenticate" my order if I return it and that I'll receive a refund if they find that this bag is indeed, a counterfeit. It bums me out that they'll probably just sell this thing to someone else and they'll have to waste their time returning it as well. I'd like to add that this bag is so obviously fake I wouldn't even feel comfortable carrying it anywhere. It's made out of brand new, super cheap leather, is light as a feather, has gaudy bright gold hardware (the authentic ones have a sort of heavy, aged brass look) and a serial number in the wrong font. When they say it's been "authenticated" by experts they're really just gaslighting me.

I ordered and paid for a Cartier Santos Galbee Watch from South Africa which was delivered by FEDEX. On opening the package at the FEDEX offices there was no watch but a Dolce and Gabanna Scarf. Definitely not the item i bought and paid for. I did not accept the package and FEDEX will be returning the package. For a watch it should be in a small box? This was a large box and way too big for a watch package. I rather take a dim view. I wonder if other shoppers have experienced the same poor quality management from this company?

I decided to try RealReal and purchased a Dionysus HoBo Gucci bag a few days ago. The bag I purchased was first released about one year ago and I was surprised to see it on the RealReal for only $827 after tax and shipping. The original price for this bag at Saks is $2100 after tax. I was skeptical because for a new bag it should not be so cheap after just one year. When it arrived today, I noticed right away that it happened to be a cheap counterfeit bag. It was so cheap looking and on of that not even real leather but PU material. The stitching was sloppy and uneven and not what an authentic Gucci Bag is about This company claims to sell 100% authentic bags that are authenticated by experts. It doesn't take an expert to look at the material to know its PU. I buy my bags and major department stores or on Rodeo drive so I know designer quality and craftsmanship. This bag was lacking in all areas. I contacted them immediately and they told me to return it for a second inspection and if they determine it's fake, they would issue a refund. I didn't think that was a good enough answer because their expert authenticator should have already known the bag was counterfeit before offering it up for sale. I decided to file a dispute with Paypal and within minutes received an email that I could return the bag for a full refund. I will return it tomorrow. I hate the fact that this company is dishonest, capitalizing on consumer lack of knowledge and that I have to lose time dealing with return shipping. I will never do business with RealReal.com again. I will update this review regarding the refund process once it's been finalized.

I have been a customer/consigner since 2012. I sent 4 items in for consignment including an Oscar de la Renta dress from Spring 2019, retail value $2900. They set a price of $335 dollars and the dress "sold" but now it is showing as customer return request for a month. It hasn't been re-listed, I haven't been paid commission and there is NO CUSTOMER SERVICE. Another item is marked as being returned to me but I did not get it back and the picture of the item they claim to have returned is not the item I sent! TRR has become shady and deceitful. I am preparing to take this to my local News station. I just want consumers to be aware as we go into the busy holiday shopping period. Avoid this dishonest business!

This company is horrible please do not consign with them
1. They person who come to my house to pick up the items was re-shcduled becasue she has something to do with other customer and that made her delay my appointment.
2.The item was damaged during the transition, the real real team inform me that is my responsibility to clean it up and then resent to them. The dress is brand new with tag $800 up dollars dress when the lady who pick up the item and they damage it and ask me to clean it. Horrible
3. Return items, I contact the company for the pass 2 month every single week to get update on my returning item which probably worth $10,000 up and they keep delay and keep ignore my request. I still waiting for my items being return.

Please do not use this company. They really suck!

I have been collecting and recycling pre-loved designer ware - it's wearable art - for nearly 30 years and this business is wonderful for someone who lives at the bottom of the world. I appreciate what it does for promoting the authenticity of the pieces and for popularising the re-loving of quality clothes instead of succumbing to cheap and nasty junk fashion. However would I be able to afford the luxury of a gorgeous Chanel dress other than trading up by recycling some other beautiful pieces I previously loved? What would I love to see? An opportunity to receive a discount for writing up the history of some of the more special pieces - where I acquired it, and how/when/where I wore it - to pass on to the next owner. Wouldn't it be lovely to know the pedigree of some of the most exquisite dresses and what they've shared with their 'people'. Partly a history lesson and partly "life, love and what I wore".

My first The Real Real purchase, and I believed they carefully vetted their items to ensure their authenticity and condition. The Louis Vuitton bag I orderd reeks of cigarette smoke, something that was not disclosed in the item description. I am waiting to see if they will accept a return of the bag due to the horrendous odor. I would not order again from a place that consigns leather or fabric goods that previously belonged to smokers. Extremely disappointed in quality control.

UPDATE: TRR accepted a return on this item due to the cigarette smell, but I have to say, that knowing they sell items with strong odors like this in the first place will keep me from buying leather or fabric items from them in the future.

Do NOT send anything to this company! They do not give you a price quote until after you shipped the items and try to give you an extremely low profit. They decided to give me 300 dollars for two items that I paid 1,500 for. The items were only a year old and worn once. They tried to make it seem like they were making only 550 on the items. This website claims to give 55 percent commission but they price the items so low that it becomes worth nothing. Yoo are better off trying your luck on ebay. BEWARE

My order came in the nick of time after FedEx randomly updated the shipping information last minute. If you request a return a shipping label is provided; if you use it they deduct $11.95 from your refund. I feel like TheRealReal is going to be left in the dust if they're not careful. Most online shopping sites offer perks like free 2 day express shipping and free returns, and on top of that you get new stuff. Another thing I noticed is that the deals on site aren't THAT amazing. I suppose if you get lucky enough to find something new with tags (that's real!) it's worth it. Otherwise, it's not worth the hassle of shipping and returns. Now I'm just waiting to see if they refund me on time or at all...