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lacey s.

2 Level 2 Contributor
  • 6 Reviews
  • 25 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Home & Garden, Shopping

Member since September 2017

  • Reviews

    6

  • First Reviews

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  • Thank Yous

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6 Reviews by lacey

2/9/21
Verified purchase

We have had countless issues with Wine.com, but because of the pandemic, kept giving them another chance, but I would not recommend doing the same. In general, they provide you with false shipping estimates, and we have had some orders arrive 4 weeks after they were originally expected. Our last order was originanly supposed to arrive on 2/2. Then Fedex changed the shipping date to 2/5. Not a big deal. Then they changed the date to 2/8. When it was delivered 2/8, it was clear that somewhere during the shipping process, Fedex had allowed the box to freeze (it was being delivered to Chicago. Surprise, it's cold here in February!) One bottle had popped it's cork and was spilling all over the box. Two other bottles had popped their foil and had corks that were almost all the way out. We assume the entire case was frozen and thawed. I emailed customer service with no response. I attempted to "chat" with a customer service representative who told me that I could return the case but that they would not accept the opened bottle for a return or credit because it was against policy. How does this make sense when the bottle arrived opened to my home? Then the chat was cut off with no instructions or help for making a return. In short, we are out quite a bit of money for wine that is ruined. I would not shop here again given their lack of interest in resolcing what was most likely a failure on the part of Fedex.

9/6/19

I am in the midst of a very poor experience with Williams-Sonoma Home and want to warn others so they don't make a mistake and buy very over-priced furniture here. I recently ordered 2 items from WSH: a very expensive outdoor dining table and a cover for the table. When the table was delivered, it was quickly clear that WSH had failed to send all of the necessary support pieces, and the table with the heavy stone top could not be safely assembled. No one could tell me when those parts would be available, so I had to refuse delivery of the table. When I called WSH customer service, they said someone would call me soon to let me know how they would make it up to me and when delivery could be made. Instead of a call, I received a form email saying that my new expected delivery date is weeks away. No apology, no recognition of the fact that had I known delivery would take 6+ weeks, I would have purchased something from another retailer. I still have no resolution of this issue and have no idea when I will actually receive the table in spite of them charging my credit card thousands of dollars weeks ago. When I purchased the table cover, after paying, the WSH website indicated shipping would take 2-4 weeks. Hours later, when I received my email confirmation, it stated the order would ship in 5 weeks (therefore, I wouldn't receive it for 5-6 weeks.) I called to cancel that order, and they refused. Only after looking at my receipt clearly did I realize they had charged me the unlimited furniture delivery fee (of $199) for the table cover. What the heck? How can they do that with a straight face for a 10 lb. item that ships via UPS? I would never purchase anything from this company again. They do not respond to customer service inquiries and do not have high standards for their products and delivery.

4/11/18

Zinc Door appears to have some issues - the website is down, emails bounce back etc. Unfortunately for many customers who placed orders, they charged us for goods we never received. I'd avoid this one. I purchased 2 in stock chairs in January and have not received them. I was charged the day I made the purchase.

9/22/17

My first The Real Real purchase, and I believed they carefully vetted their items to ensure their authenticity and condition. The Louis Vuitton bag I orderd reeks of cigarette smoke, something that was not disclosed in the item description. I am waiting to see if they will accept a return of the bag due to the horrendous odor. I would not order again from a place that consigns leather or fabric goods that previously belonged to smokers. Extremely disappointed in quality control.

UPDATE: TRR accepted a return on this item due to the cigarette smell, but I have to say, that knowing they sell items with strong odors like this in the first place will keep me from buying leather or fabric items from them in the future.

* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

9/20/17

I love my M Gemi loafers. Right out of the box, they are incredibly comfortable. Also the company has great customer service. I ordered a second pair that did not look great on me, and the return was super easy.

9/20/17

For the past 9 months or so, I have noticed that the Prime filter and label is useless. When in a hurry, I use the Prime filter to only browse items that I know will arrive within 2 days. I then purchase the items and check out. Only later, on my email receipt do I notice that the shipping is 3-20 days, not the two days promised by Prime. At first I thought the mistake was mine, but as I continued to shop and continued to only add items to my cart that were labelled shipping via Prime, I noticed this was a common occurrence. Looks like Amazon is engaging in a bait and switch, which I don't appreciate. I pay for Prime to get 2 day shipping. If I knew shipping speed for crayons or school notebooks was actually 20 +days, I would never buy them on Amazon.

lacey Has Earned 25 Votes

Lacey S.'s review of Williams-Sonoma earned 5 Very Helpful votes

Lacey S.'s review of M.GEMI earned a Very Helpful vote

Lacey S.'s review of Zinc Door earned a Very Helpful vote

Lacey S.'s review of The RealReal earned 18 Very Helpful votes

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