I am in the midst of a very poor experience with Williams-Sonoma Home and want to warn others so they don't make a mistake and buy very over-priced furniture here. I recently ordered 2 items from WSH: a very expensive outdoor dining table and a cover for the table. When the table was delivered, it was quickly clear that WSH had failed to send all of the necessary support pieces, and the table with the heavy stone top could not be safely assembled. No one could tell me when those parts would be available, so I had to refuse delivery of the table. When I called WSH customer service, they said someone would call me soon to let me know how they would make it up to me and when delivery could be made. Instead of a call, I received a form email saying that my new expected delivery date is weeks away. No apology, no recognition of the fact that had I known delivery would take 6+ weeks, I would have purchased something from another retailer. I still have no resolution of this issue and have no idea when I will actually receive the table in spite of them charging my credit card thousands of dollars weeks ago. When I purchased the table cover, after paying, the WSH website indicated shipping would take 2-4 weeks. Hours later, when I received my email confirmation, it stated the order would ship in 5 weeks (therefore, I wouldn't receive it for 5-6 weeks.) I called to cancel that order, and they refused. Only after looking at my receipt clearly did I realize they had charged me the unlimited furniture delivery fee (of $199) for the table cover. What the heck? How can they do that with a straight face for a 10 lb. item that ships via UPS? I would never purchase anything from this company again. They do not respond to customer service inquiries and do not have high standards for their products and delivery.