The RealRealReviews 5,317

Recently The Rearreal added the option of purchasing "insurance" so that you can return a handbag (normally final sale) - I purchased the insurance and bought a Prada bag - which was VERY different from it's pictures and not what i wanted. But when i tried to return it using the insurance i fell down a rabbit hole - Xcover is a seperate, nearly disfunctional website where you need to file a claim and then - NOTHING. I never heard from them. Meanwhile The Realreal told me they have nothing to do with Xcover, it's a seperate business and it's out of their hands. Yes, more terrible customer service from TRR and they have found another way to rip-off their customers. If you buy a bag plan on keeping it and DO NOT waste your money on the so-called return insurance

I've been a VIP consigner since 2019, and they were reliable before COVID hit. However, recently I had a disappointing experience. I requested a couple of items to be shipped back to me, but they sent them to the wrong address in a different state! Although I caught the error early, it took multiple attempts to correct it with UPS. To make matters worse, they got the receiver's name wrong, causing the package to return to them. It's been three weeks, and I still haven't received my bag.

Moreover, several items on their site keep changing status from listed to sold to pending review. Despite numerous emails, I received no response until I called them. They informed me that they couldn't find the items in their warehouse during shipping. They promised to investigate and provide a resolution, but I'm skeptical.

Adding insult to injury, they updated their commission structure without notice. I sold my GIVENCHY tee for $100 but ended up with only $12. This situation is unacceptable and reflects poorly on their service integrity.

Highly discourage anyone from using this service. After two months of back and forth they claim they never received one of two items in same box. This was after one of the sales reps told me not to worry and I would be made whole. I provided photos of both items in box when I shipped. This means they don't really inspect items for quality of entire pieces go missing and if any issue arises, it's your word against theirs, even with photos.

Ive used TRR for many years to get items for clients and family. There is a lot of crap but some things are nice. Last year I bought a bracelet and kept waiting for it. The tracking kept saying Awaiting Carrier Pickup. After 2 weeks the company says they cancelled my order due to inventory. So they didnt have the item but took my money anyways?

In December I ordered a ring and bracelet for Xmas for my mom. Weeks go by. The tracking still says Awaiting Carrier Pickup. Im charged THOUSANDS of dollars, I have no items and TRR keeps sending me emails saying theyre working on it.

After 2 months I file a dispute with the bank

What does TRR do? Lock my account because I dares to file a dispute. IM SORRY THEY TOOK MY MONEY AND DIDNT DELIVER MY ITEMS AND IM WRONG TO COMPLAIN TO MY BANK?

Dealing with them now is like dealing with George Santos. They take your money and dont send you the goods and just lie lie lie theyre looking into the matter

Waiting for them to file Chapt 11 at this point

I have bren dealing with TRR for several years. Both as a seller and as a customer. If you are looking for deals on luxury items this is your place. If you have luxury items to sell however it will leave you feeling disappointed and honestly taken advantage of.
I have sent in items for consignment that I purchased from TRR that did not work out only to have them rejected when I listed them for consignment,This is quite puzzling. I also notice that some high end items are so worn out that they should not be accepted but they accept them for whatever reason? Also the commission is so low I should have just done a local consignment. These were luxury brands that TRR accepts per their website. I also have found that either an idiot Ike a monkey must be taking the measurements and descriptions which are laughable. Example listing a nightgown as a mini dress or pajama pants as trousers and listing the items as the wrong designer. The customer service is lack luster at best,

One of my items sold for 103 dollars And I got 31 dollars from that. Not the 85% they advertised. Sell elsewhere

I ordered an item as a Christmas gift. I had recently moved, and didn't realize the shipping address was not updated when I submitted my order. I realized this literally less than 60 seconds after the order was placed. So, I immediately went back to the website, updated the shipping address on both my account AND the order. I did this before the order had even been processed. The order was still sent to the wrong address. As it was not the correct address, the item was returned to TRR warehouse. It was then shipped a 2nd time, again to the wrong address. The entire time this was playing out, I was in contact with TRR customer service...who kept blowing smoke up my $#*!. When it was all said and done, they took (and kept) my money, refused to help remedy the situation, and I never received the item I ordered. This is by far the most sketchy and dishonest company I've ever dealt with.

I bought shoes advertised at size 12, it arrived size 9, the number is clearly on the bottom so unless they're literally illiterate there's no excuse and then i contacted customer service and they were terrible it's like its their first time talking to a human like to admittance of fault what so ever even when i sent picture receipts and acting like its my fault for ordering shoes 3 sizes smaller than mine even tho they're the one who made the listing

They underprice to sell hyper fast. My clothes instantly sold because the price is ridiculously low compared to others (so if you are new, they tend to sacrifice your clothes, compared to OGs or people affiliated, thus the discrepancy among prices).
I use now a different platform with better commission fees.
Example: send a never worn (too small) 600$ gift and they listed it at 60$, sold in the minute it was listed and I got 12$ commission.
They refuse any price adjustment and also without you knowing remove an extra 20% off the price via a coupon people use.
I use the platform as a buyer, it's much better but good prices instantly get added to someone's cart (so it feels like a bait) and I never got these amazing pieces super cheap, but I still get great deals once in a while.

I made the mistake of selling some very beautiful, barely used handbags to TRR. I take very good care of my bags and when I looked at the listing and it was labeled as "okay condition" should have been my first red flag. I sent about 6 really nice bags. All different dollar amount. 1 was around $3,000 and the other one they sold cost me about $1,700. They both sold for the exact same amount. Another red flag! I immediately contacted my Rep and told her to return the rest of my bags to me. A TRUE SCAM! Giving them any stars would suggest they did something remotely good. THEY DID NOT! But I can't post this review without giving them a star. There should be a negative star option. TRR should be ashamed of what they are doing.

I met in person with one of their team members. I was told I would have approval on pricing, and if I didn't like what the items were, she could request a change, or I could receive them back, no charge. The items went up, with two of them listed as women's clothing, a loro piano coat, and a Gucci sweater. The other items were priced decently. However within 2 days, they had reduced prices to half, in a few cases, and made each item for clothing available for a coupon of an additional 20 percent off. I'd already sold 3 pieces as soon as they went live, and rather than give the remaining pieces time to sell, they just slashed them to absolutely stupid prices. I had them all sent back - and was told there was a 15 dollar fee, per item. That directly contradicted the local consignor. Use Vestiere or even eBay. You're better off donating your couture items and taking a write off than selling for 20 percent of resale, minus an additional 30 percent to TRR.

I reconsigned several items, after never having used them. I was shocked to see how little they offered these for and I was paid $34. They lowered the price of a pair of new Bottega shoes test I had purchased from them by $500. I had reconsigned an Hermes bag and after months of emails and calls, I finally got paid. Absolutely disgusting. They should be shut down.

They told me to send pictures of the items I wanted to sell. My stuff was new and beautiful which they offer a okay deal and I accepted. It's been more than two months my stuff is selling way cheaper 1 item was sold and returned 2 weeks later. As for now I'm still waiting to get paid. Please do not sell your stuff like I did

After visiting TRR site and reading up on the consignment process I immediately started receiving calls and texts about shipping my items out to them which I was really hesitant about but finally relented. It took a while for my items to be posted but a $3,000 Marco Bicego ring I sent was never posted and they were adamant I had to file a claim with my shipper which I had no involvement in. TRR arranged the shipping and even sent someone to my work to pick it up yet they did absolutely nothing when the ring turned up missing. Then they started discounting my items almost immediately, and I was paid $12.88 for a MCM phone case they listed for $135.00 and I got $466.00 for my $2200.00 Chloe handbag. The customer service was horrible, very dismissive and solved nothing. The discounts were reaching 40% and I had enough. I told them I wanted my unsold items returned to me but they implied I would owe them money to return things I own. Four people have contacted me since, nobody seems to know what they are doing yet they treated me like an insufferable idiot.

The Real Real took my items. My wife died and I thought it would be good to sell her purses. Many of them we bought overseas on vacations and spent a lot of money. They said they were unable to authenticate so because i complained they sent back the least expensive items keeping the expensive stuff for themselves. Telling me i need a receipt to get them back. They are mine not theirs. Scam Artist! Stay far away from them. They are evil...

I have made a few purchases over the course of the last years on the real real and in general they have been decent. 2022 was a very busy year for me and I needed to upgrade my wardrobe for specific events I had that year. In March of 2022 I made purchases from numerous vendors and the real real was one of them. Now, mind you, I am someone that has their credit card bills on autopay. I remember that I checked on the item once and it had not shipped yet (shipping label created, awaiting carrier pickup) and it ended up not shipping in time for the event that I purchased the (almost 900 Dollar) item for. After the event, more followed and I forgot about the order. Today, I went online to check on prices that I had paid since I want to sell a few items from my closet. I went through past orders and noticed that this particular item never shipped. Their webpage shows that the shipping label was created but it is awaiting carrier pickup. Ok, I said, that probably means it wasn't charged either, but I was wrong. I checked my credit card and sure enough, I was charged $ 898.71 on the day, the shipping label was created.

Next I go on to the customer service chat to resolve this issue and receive either the item or the refund and am met with "sorry, we cannot help you"; you can contact UPS with your tracking number. Of course UPS does not have record of this tracking number. The customer service agent just continued to send me to UPS and re-iterated that they cannot help.

Yes, it is my fault for completely forgetting about the order but charging without shipping and then giving the client the run around? I would be out of business if I did that with my clients. Unfortunately this experience will cause me to NEVER buy from the Real Real again and I will explore other ways to get my money back. This is not right. I am so incredibly disappointed in how this was handled.

I had never worked with The Real Real so decided to try it. I had NWT dress that I sent in that originally listed for $225. After a couple months of it not selling and the price being lowered, I asked what I had to do to get the item back. Instead of returning it, the price was lowered again and now being offered at a 70% discount (I didn't realize). When I asked again for it back, I was told it sold and my commission would be $13. I issued numerous complaints including stating my commission should be higher since I was not aware of the steep discount and I received only canned responses about their policies. I am very disappointed with The Real Real and will never do business with them again.