The Grommet

The Grommet COULD be a great new site to purchase innovative gadgets. Except for the fact that their customer service is terrible! I placed an order that said it could take 5 days before shipping... not a problem... I ordered it 11 days before I needed it. Here we are 11 days later and it still is "processing". Hasn't even shipped yet! DJs flippant response was that "we posted it could take 5 days to process so sorry nothing we can do" since when is 5 days the same as 11? In this day and age with so many businesses out there a small company can afford to have poor customer service, they're not gonna last If they do.

I'm SHOCKED at the complaints posted here against The Grommet. I love this company, their range of products they offer, their amazing customer service and their freakishly generous return policy. Complainers do happen to jump online faster and more frequently than happy customers so keep that in mind. They have something like 2 million + customers. I'd hardly let the handful you see here dissuade you from checking them out They have some incredibly cool, quality products you can't find anywhere else.

I have ordered from this place before, but this time it wasn't good and probably will not shop again. My total order came to $100 they offer free shipping on orders over $50 but, because my order shipping was split coming from different places I didn't qualify. This is common as Amazon and other places do the same. But, my qualifying order was $49.95 so I thought off by a nickel maybe if I called they would cut me a break since I really was ordering over that amount (not my fault coming from different places). The guy didn't seem too helpful and just blamed the computer program not being able to manipulate or adjust; that was it. I didn't want to buy anything else, so they lost my business. I went to amazon the site of ALL found all the stuff I was wanting to buy and then some so they got my money and more. Everything they offer you can find somewhere else most definitely. They should be more competitive in this environment of competitive online stores. This way they won't be in business too long.

Wow, lots of negative reviews for The Grommet's customer service. My experience with them was very good. Ordered my products which all arrived. But one (pillowcase with mulitple layers) wasn't sewn properly and had come apart. I took a picture of it, logged an "other" request (you can log a return request but have to use Other for a replacement request). I also then sent a picture of the item to customer service email. It did take them 5 days to get back to me but a replacement was ordered the next day. I offered to return the damaged item and they told me to keep it or dispose of it.
I do love the unique items they sell and the fact that they support small businesses.

I found this site while looking for gift ideas for a friend. There are some really cool products, but after reading these reviews, I am not going to risk the purchase with them. Etsy also has cool, unique products and a bigger variety for that matter. And I have purchased from Etsy several times and it's been a great experience every time. Disappointing to read these negative reviews. Small store or not, if you have terrible customer service you most likely won't be in business long.

Placed an order and received it in a timely fashion and the item was well made. However, I changed my mind and wanted to return the order. They have a return portal online but it doesn't work so I called their customer service number and was on hold for 22 minutes before hanging up. At one point I was given the option to press "2" to receive a call back, which I did, but was returned with silence, no asking for my call back number, nothing. I sent what I believe was an email (no email address given on the site although that was one of the suggestions). As of now I have heard nothing from them. If you are smart you will spend your money elsewhere.

If I could give zero stars I would! I ordered 4 pest rejects and got a package full of some odor removers 1 pest reject. I got the package a month ago and still dealing with customer service via email since their phone number doesn't allow you to talk to anyone - just leave a message. I am now on email number 6 and still haven't even found out what the invoice says as to what was supposed to be in the package! Completely inept people emailing as customer service representatives as well - absolutely useless. NEVER will order from them again.

I wish I'd seen this site before buying anything from them. I bought 2 things on one order that I'm disappointed in. But they came from different locations so to return them I have to pay separate return shipping for each item making it a very bad deal. The men's sandals I bought were much smaller than the size they claim to be and I had to pay shipping to return them. If I want to return the butter dish I have to pay again, and that ends up costing too much. I don't recommend this company.

Have now sent three emails asking for shipping instructions to return an item. The site says you use a number that is inside the package to get a return authorization. The cost of the item was significantly higher then from another source so I don't want to open the packag, I just want to return it. Alas Grommet makes that task as hard as possible. No way would I ever use that site again. And really, there are so many better on line sites available that no one has to.