The Grommet

I am so hurt and angry I could scream. My package never came, and the company says that they sent it and will not send another and will not send a refund. I received an email that said they are too small a company to send a replacement when the package was probably stolen from my porch. I was home all day, I get up at 6AM to get children to school. I have a tiny house on a wooded Cul-De-Sac, if someone walks on my porch I can hear it all over my house. No package was ever delivered to me and they are holding my money hostage because they know I cannot do anything. Shame on this greedy company for taking money from a mother just weeks before Christmas.

I purchased a "PATRIOTIC" NOTEBOOK/JOURNAL, advertised as a product to inspire patriotism (shaped like a folded U.S. flag), and guess where it was made? MADE IN CHINA! You want to be patriotic? SUPPORT AMERICAN-MADE PRODUCTS!
The Grommet does NOT post all reviews, either. I would avoid The Grommet.
ALSO, be aware they sort their reviews on their site by number of stars, not by date, so all 5 star positive reviews show first and all negative reviews are listed last. Not very honest

I love Grommets' products. They have such unique items and often inspiring ideas. Customer service personnel have almost always tried to help. Since Ive ordered so much from this company, have had a range of experiences. Even problems with shipments were handled promptly and with kindness. Being handicapped, I truly appreciate this & will now pay more (if I have to) for great CS. Because ive had good experiences & love these products, I have gone back (& usually, I WOULD NOT) after being completely ignored & rcg NO RETURN CALL -as I SUGGESTED So asnot 2 keep her on phone!-
--( i ended up placing my own order... finally!

1) I have shopped online at many website and used PayPal, so I know how it works. At Grommet, I never got a chance to see the shipping charges and tax details, or use my promised 10% off for signing up. I was also not able to choose my shipping address. They automatically charged everything and sent the item to my billing address.
2) There was no contact information on the website. The only way I could contact them was because PayPal happened to have their phone and email address.
3) When I emailed them, right after the order was placed, their convenient answer was that the order had already gone to their shipping center so the address cannot be changed. This is unlikely since I doubt that anyone is working on Sundays to fulfill and order. I'm sure someone could have stopped the shipping.
4) Their return policy basically says you will be responsible for shipping, so even if I got a full refund, I would lose the shipping money.
5)Once I received the item, I was just going to give up and forward the box to the gift recipient myself. But I couldn't do that because they had packed the item so poorly that the sharp blade of the garden tool had punctured the box and was sticking out by an inch. If I had shipped it like that, either the item would have gotten damaged or it would have hurt someone. I was forced to open to box to discover that this tool had been placed in an improper size box, with a piece of bubble wrap just thrown on top of it, which could not do anything. I couldn't even wrap it properly. Now I will have to buy a new box and proper wrapping material.
6)To add insult to injury, I found out that they wrongfully taxed the shipping charge. The tax rate in their home state is 6%. In my state it's 8%. They charged me 9.4%.
7)Since their customer service is essentially nonexistent, I think I will be just wasting my time trying to do anything about this.

I paid MORE than the product's cost to have it shipped Fed Ex Overnight Delivery, yet it did not arrive at my house until FOUR days later (and I only live 2 hours from where it shipped). When I wrote Customer Service explaining the issue, Jessica wrote back a rather snippy response without a resolution (she didn't even take the time to look up my order and had zero knowledge of the shipping options offered). First time ordering from The Grommet and my absolute last time. Waste of money - Steer clear!

TLDR Version: Ordered a graduation gift only to find out it was missing two grommets (hah!). Went through the return process only to receive a second bag with the exact same defect.

Extended Version (copy of my final email to The Grommet):
"I just received my replacement of the "Greatest Laundry Bag in the World" and, again, it falls short of great... or even good.

For the second time you have delivered a bag with two grommets missing (photos attached). I suggest you verify the quality of your vendor's laundry bag before bagging/shipping. Not only is this a real inconvenience for your customers, but it must be embarrassing given your namesake.

This was supposed to be part of a larger graduation gift but, instead, the package remains unsent and late on your account. At this point, it is faster to give to my seamstress for alteration. I cannot spend any more time waiting for reshipping/processing only to risk receiving another defective product.

I urge you to be more careful in your quality control process for the sake of your company's survival."

I have ordered multiple items from Grommet. But now I have a problem & no return calls, emails, etc. No customer service, horrible!