Kris G.

We asked for an SUV with enough room for 4 people and luggage - when we arrived the vehicle couldn't hold 2 suitcases so we had to 'upgrade' which of course cost us double. There was trash in the car and zero windshield wiper fluid - for a road trip this is quite important! When we told them after returning the car we were told that we needed to tell them immediately so they could meet us and rectify the problem - how about NOT! We were on vacation travelling through AZ, UT and WY not taking the time to meet up with them to get windshield wiper fluid! Of course there wasn't a gas station in sight and had to deal with a million dead bugs as our view for a couple of days - to get that response added insult to injury - I will NOT be using Hertz again.

If I could give zero stars I would! I ordered 4 pest rejects and got a package full of some odor removers 1 pest reject. I got the package a month ago and still dealing with customer service via email since their phone number doesn't allow you to talk to anyone - just leave a message. I am now on email number 6 and still haven't even found out what the invoice says as to what was supposed to be in the package! Completely inept people emailing as customer service representatives as well - absolutely useless. NEVER will order from them again.