Have now sent three emails asking for shipping instructions to return an item. The site says you use a number that is inside the package to get a return authorization. The cost of the item was significantly higher then from another source so I don't want to open the packag, I just want to return it. Alas Grommet makes that task as hard as possible. No way would I ever use that site again. And really, there are so many better on line sites available that no one has to.