I found this site while looking for gift ideas for a friend. There are some really cool products, but after reading these reviews, I am not going to risk the purchase with them. Etsy also has cool, unique products and a bigger variety for that matter. And I have purchased from Etsy several times and it's been a great experience every time. Disappointing to read these negative reviews. Small store or not, if you have terrible customer service you most likely won't be in business long.