Placed an order and received it in a timely fashion and the item was well made. However, I changed my mind and wanted to return the order. They have a return portal online but it doesn't work so I called their customer service number and was on hold for 22 minutes before hanging up. At one point I was given the option to press "2" to receive a call back, which I did, but was returned with silence, no asking for my call back number, nothing. I sent what I believe was an email (no email address given on the site although that was one of the suggestions). As of now I have heard nothing from them. If you are smart you will spend your money elsewhere.