From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
I was well catered for. The accommodation was superb and all the other arrangements were in order.
When I started the process to book the vacation week, I found my email address is *******@yahoo.com and my date of birth is not correct also. I managed to adjust my date of birth, but I couldn't update my email which does not exist at all. My current email is *******@azhar.edu.eg and all my communication with this email.
Also, I tried to book the week early during the first week of August 2025, but no way.
The plan was well structured, easy to follow and comprehend. Furthermore, the team was welcoming and friendly.
We visited the head office it was nice there however the first rep was very dominant but the gentleman who talked us through the project was humble and honest.
It's a scam! They tell you something else at airport but it's nothing like that they promise robot, chocs for kids and entertainer app. However none of that, the code they sent was for a reward app. We attempted to communicate with rep but after requesting us to email no one replied to either email or what's app
Bad experience Very bad and rude stuff I will not recommend to anyone
Dear Mr. Rustam,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
الاسعار مناسبه والخيارات ممتازه مده البكج مافيه لعمل مزانيه
I have a good time on my first visit to your site. It will be good if you assign someone who gave a tour must have a very good communication skills and a fluent English speaker to explain your service very well instead of asking a personal question about your visitors but the manager of your company was very helpful and explain the service very well. Overall I very happy the opportunity that you provided for your tourist. Thank for your service.
Dear Mr. Firew,
We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Kind regards,
The First Group
I really was impressed until I got a different offer 5 times less than the previous one.
Bad experience as they are not flexible and there they don't take any issue you have into account at all. They don't respond in time or even never respond at all and much more reasons that made me disappointed.
Dear Mr. Habtom,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
ممتاز
كل شي ممتاز
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Hope you serve us as we expected then we can give beautiful.
Dear Mr. Asmelash,
Thank you for sharing your kind words.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours. We hope to welcome you in Dubai.
Warm regards,
The First Group
J'ai pas encoure pris les billets je souhaite avoir votre assistance pour la réservation des billets avec Turkish Airline.
Cher Monsieur Pierrick,
Veuillez nous envoyer un courriel à l'adresse customer.support@thefirstgroup.com avec plus de détails afin que nous puissions mener une enquête plus approfondie.
Cordialement,
The First Group
Spend almost a day chatting with different people but never received the written details of what was being put on the table as an offer of partnership?
Dear Mr. Mohammed,
To resolve your issue, we ask that you email us at customer.support@thefirstgroup.com and a member of our team will reach out to you directly.
Best regards,
The First Group
I was enlightened about investment opportunities available in Dubai that I can assess without staying in Dubai
Dear Emmanuel,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Je souhaite être rappelé sur un rendez-vous d'appel pour discuter à propos de mon séjour s'il vous plaît *******949
Cher M. Ryaad,
Nous vous remercions pour vos commentaires! Votre satisfaction est notre priorité, et nous sommes ravis d'avoir pu répondre à vos attentes.
Cordialement,
The First Group
This is my first time to visit the United Arab Emirates and the Dubai in particular. We enjoyed the tour which included the Old city and the vibrant city development. I would like to the the organizers for their time and hospitality. Majok
Dear Mr. Majok,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
Nous souhaitons vivre une expérience merveilleuse
Cher M Iba,
Nous vous remercions de nous avoir laissé un avis 4 étoiles! Nous apprécions vos commentaires.
Cordialement,
The First Group
Very good le service était bon, voilà c'est tout ce que j'ai à dire
Cher M Florent,
Merci beaucoup pour vos commentaires positifs! Nous nous efforçons de fournir un excellent service à tous nos clients.
Cordialement,
The First Group
تجربة دبي لايف ستايل كانت ملهمة، جمعت بين الاحترافية، الفخامة، وسرعة الإنجاز، وقدّمت نموذجًا حقيقيًا للحياة المتقدمة والفرص الواعدة.
عزيزي السيد أسامة,
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Muhammed,
To resolve your issue, we ask that you email us at customer.support@thefirstgroup.com and a member of our team will reach out to you directly.
Best regards,
The First Group