The First Group

Dear Sir/Madam,

I have been to Dubai invited by the The First Group and that was an experience tour and was also our wedding anniversary. We paid for the package again to come to Dubai this year to celebrate our Wedding Anniversary again in Dubai which will be on the 17th March. As you can see the membership will expire on the 16th march we are asking for extension for extra 2 days.

Your seller bush me to buy the future and I could not have an experience to rate your services yet. So, I think you need to change the evaluation process time until the end of this trip.

Please be carefull to deal with this company or its staff ( bunch if liers). They will robbe u as much as they can. They have stands in dubai airport and malls. Be carefull. I bought a hotel package from them last year for this year. However, its was not what I bought and requested refund. Untill now, no refund as well as I cant use the package I paid as they cancelled. Someobe promised to refund but no communication since february.
I dont have my money, no package and no communication.
Allah will take them to hell.

My holiday was excellent with package of first group i like it my self and my wife, the coordinator Somaya made it amazing she helped us with good programmer thank you Somaya and first I'm exited to do it again with you First group

We were approached by a representative of The First Group in the Gateway monorail station and were advised that we were invited to the new tallest hotel Ciel Tower in Dubai the following morning.
A driver picked us up and took us to some offices in Barsha Heights and said we needed to first talk to the representatives about some exciting offers.
Once in there, we were handed from one person to another like a conveyor belt and then told we were being offered a holiday package worth $4500 for $1800 for that day only. When we didn't jump at the offer, the guy became quite rude and snapped that the driver would take us back to our hotel.

When I looked up the company after, it seems we had a lucky escape as we only wasted an hour. Others seem to have lost the whole day and w my on to spend money on the holiday package that then turned out to not be what was promised either.

I wouldn't waste your time if you are approached by these people.

Also been bombarded with texts and emails, so all have now been blocked.

Malik one of your advisors sold me a 7 nights in one of your hotels, with the promise that I can use it within 3 years and that it is for 2 adults and 2 children with breakfast and dinner included, but when I received the email it shows that is only valid for 1 year, for only 2 adults and just one meal
I am externally disappointed with this and will approach the relevant authorities here in Dubai this Monday coming

After some issues with getting the booking done, the follow-up was great and quick.
Happy that the issue was sorted out in such a nice manner and help from the dedicated staff of the First Group.

We have been to Dubai many times and this was by far my best experience! Thank you to the Dubai Lifestyle Experience team in making our trip memorable! We want to come back again in September...

In December 2022, The First Group enticed me to invest in Dubai real estate, promising a Dubai Golden Visa and support for our U.S. business. After completing a 20% payment in February 2023, the company failed to deliver on their promises, including benefits and the title deed. Efforts to resolve these issues were met with delays, inadequate responses, and unkept promises, causing additional financial strain.

During a trip to Dubai in April 2023, I requested to cancel the investment and sought a full refund due to unmet promises and misleading information, notably about supposed affiliation with the Dubai Land Department. The First Group had one of there employees present themselves as one of Dubai Land Department employee. Had us sing a lot o paper work and everything disappeared. Despite the clear failure to fulfill their obligations, The First Group refused to refund our significant investment, resulting in substantial distress.

This ordeal has diminished our trust in The First Group and affected our outlook on future investments, highlighting the company's inability to honor commitments and effectively address customer concerns.

Hey, I would like to know if the booking can be for the 22 iso the 23 and my first choice is the hotel in Marina if there's any space there i would appreciate it

The system is very easy to follow through. Am looking forward to the actual holiday experience. Mr. Archouche has been very helpful

Very nice visit with an excellent guide. The only negative point is the promise to be driven back in the same condition wasn't respected as we didn't subcribe to your project