The Brick

Purchased a fridge and ext 5 year warranty from the Brick in Salmonarm BC Quit after 6 months still waiting for a resolution after 6 weeks DONT BUY FROM THEM

Gemma Reyes was very nice at St James location of Winnipeg. She really helped us in choosing right sofa with good deal.

They have the worst customer service. Its been mote than a month still we can get our issue resolved

February 2021 I ordered appliances for a Brand New house in Ottawa and waited 5 months for a refrigerator and 7 months for a gas stove that I had to switch to a different brand that was scratched and not in a box. The customer service sucks, not even one day had I been informed ahead of time on not meeting the supply date (by the way the supply date was extended every 2wks) and only got to know when I called to follow up.
The stove replacement was delivered on July 25th, my Friend had to open the door for a very rude delivery guy. By the way I work out of town and I do not live in this house and noone has ever lived there and this is a brand new house less than a year old.
On Aug 5th my friend's husband went to give access to a contractor from the brick who was hooking up the fridge and gas stove and both the cotractor and my friend's husband noticed damages on the floor in front and on the side of the stove floor space. They took pictures and advised me and I then emailed the brick. One can tell that it was caused by the stove. The brick's answer after 4 days is that I should have reported in 24hrs. I paid hundreds of thousands of $$$ for this hoise and I find it taken advantage of by the brick. I WILL KEEP FIGHTING Until they fix my floors. Anyone who was frustrated by the Brick? Any advice?

We ordered our appliances months ago as we were at the time building a new house and got an appliance package through our builders for $5000. Abdullah assisted us with picking out appliances and confirmed they would be here on time for us on March 2nd on multiple occasions. Even 2 weeks up to our possession in an email he confirmed appliances would be delivered March 2nd. March 2nd roles around and we've heard nothing so I contact Abdullah. Abdullah then informs us he didn't realize our address (which he got months ago) was outside the city and the absolute earliest we would get them would be Friday... many times we called the brick to speak with the manager of the sales department Mark Maxwell and no return of call. I found his email online and sent him an email expressing our frustration where he confirmed he would call me to discuss the situation further however no phone call happened. I contacted customer service to express my frustrations and they inform half of our appliances aren't even ready till the end of March! Not once did anyone say anything about any sort of delays! No communication or accountability. Still no one was doing anything for us. So I contacted the builders, Ventura (who send them a ton of customers) and they had me write up a detailed summary of the events that took place and provide the emails where Abdullah confirmed the delivery date of March 2nd. It had to go all the way to the top by Ventura for anyone to listen to us or return our calls! So now they are supposedly delivering us our appliances with some loaners today... Abdullah has made this whole experiences just terrible, I wouldn't recommend using him for anything, he's incompetent and made 1000 excuses. Overall TERRIBLE experience with the Brick. We are cancelling our sectional and taking our business else where. We will never give the brick another cent of our money. Also how bad is this that customer service even said how terrible the Winnipeg branch is and that he doesn't like dealing with it. LOL WHAT A JOKE.

We have had a horrible experience with The Brick in Vaughan. Do not shop at The Brick they don't care.

Roy was super. He had all the answers to out questions. He was very friendly and helpfull! Thanx again! We will be back.

Fast forward all the issues from purchasing 6 appliances from the Heartland location on January 2nd. Yes that's right January 2nd. We were supposed to receive our replacement fridge today. We cleared out the fridge and waited, they were 40 minutes late for their 3 hour window from 9-12, no apologies. I didn't remove the water line because the previous delivery gents who were extremely professional and polite did it for me, so I asked the the different delivery gents today and they said "I have no idea how to do that". He went back to his truck and then called someone, my wife then called me and advised the Brick dispatcher told her they would not remove the line. So that's how I found out as opposed to the delivery gent actually telling me this. So fine I removed line and told him, he and 2 other gents came back into my house and tried to shift the old fridge through the door unsuccessfully. They went back to their truck after about 15 minutes and then just left, that's right they just left without saying anything. We called the Brick customer service to find out what happened and were told the delivery guys said we wouldn't remove the water line so they left. Bloody incredible that they lied, how on earth can something like that happen. We tried calling the dispatch back and the cowards would not pick up the phone. We then called the Brick Customer service and they just kept reciting the same answer that the fridge was not ready to be removed based on the lies they heard from the deliver guys. I went over to the store location to explain what happened to the manger and they were no help at all. They actually said it's my word against the delivery guys, can you image talking like that to a customer who spent $6K on appliances. As I'm writing I still can't believe this has happened, you would have to live through this to believe it.

We bought a loveseat and 2 recliners in July 2018.We bought the extended warranty as well and were told it covered any damage no matter what. They gave us some furniture protector spray to put on the furniture which we used. I went into the store before the warranty was up to complain that the recliners weren't reclining properly and had some paint on them. I also complained that loveseat was badly worn and the wood had chunks out of it. 1 month later we get a call a repair man he sets up an appointment for in 1 month. He comes only looks at one of chairs states he can't do anything about the paint on the other and refuses to look at the loveseat. He comes back one month later he fixes the chair and again refuses to look at the loveseat. We call the Brick back and they set up another appointment for the loveseat a repair man to come and take pictures. He says to wait 10 days and we will get and answers, its now been a month and 6 months since I first complained and when I call they state they will let me know soon. These are some of the pictures of the couch most of them did not want to download. You can see the worn out fabric, the sides giving out and chunks of wood breaking off. 5 minutes after this review went up they called they are not honouring their review because even though they said the warranty covered all damages some of the damage looks like it might be from an animal and they don't cover that its not included in all damage. HUH. The caved in sides should have been called in before they caved in as well again HUH and the worn out fabric should have been called in before it started to wear out again huh maybe we should have called in the warranty before we used so it would have any signs of use before it had any signs of wear and tear.I guess I should have mentioned we bought a fitted couch protector blanket for the loveseat which was always on it so our dog didn't shed all over the couch.

I have been dealing with the brick for a long time and the staff is great never had any problems every staff memeber is great there

They do not have a proper delivery system, they will just waste your time. Do not deliver in agreed timelines.

Thanks to Kerrie P and Jean-Marie who have been super supportive when I needed a freezer! Consistently solid service!

I bought a chair from the Brick, it came, the truck park at the top of our driveway, two men went inside the truck FOR OVER 20 minutes I walk out, they had this chair on its side and they are trying to fix this chair I caught these people RED HANDED giving me a used broken patch up chair THIS CHAIR IS FROM THE SHOWROOM A LITTLE BOY WAS PLAYING ON THIS CHAIR IN THE STORE THE BOY WAS POCKING HIS FINGER IN A HOLE BETWEEN HIS LEGS AND THIS CHAIR HAS THE SAME HOLE. THE FEET ARE ALL WORN THIS IS NOT A NEW CHAIR I AM BEING NICE THAT I CAUGHT THIS STORE RIPPING ME OFF PLEASE COME GET YOUR JUNK THANKS NEVER AGAIN DARRELL, VISA WILL HAVE THE FULL REPORT, this is a covid dirty chair OMG FROM THE BRICK IF YOU WANT A COVID DIRTY CHAIR ASK FOR JAWAD HE WILL HELP YOU AS HE HELPED ME... MAY 12 2021------ STAY AWAY(((((( WARNING)))))))RED HANDED CAUGHT IN THE TRUCK FIXING A NEW CHAIR (((((((((((((THIS IS A SHOWROOM COVID CHAIR WHO WOULD WANT THIS)))))))) THIS IS ONE STORE THAT GETS HUNDREDS OF COMPLAINTS EACH YEAR()()()(). DO YOU WANT TO SPEND A YEAR FIGHTING I LOST $768.25 I am disabled, so low this store called the brick just don't be fooled SURREY CENTRAL.

Purchased a lot of furniture at this store. The couch I ordered was back-ordered and wouldn't arrive until Sept (I ordered in May). In Sept I was told it wouldn't arrive until Dec. Later I was told it wouldn't arrive at all as it is no longer being manufactured. The sales rep sent information 2 possible replacements, I chose one, it cost more but I was told she would talk to her manager and it wouldn't matter. Well, the manager took a bit off but the couch was still $700 more than my original purchase cost. Manager wouldn't budge AND it wouldn't be available until January! I couldn't accept that and instead, bought a leather couch (one from the brick was plastic) from Costco, arrived within 9 days. I also purchased a mattress at the same time, I found it very uncomfortable and it was starting to sag (after 2 months use). The brick has a comfort policy but there's a catch: they will only give credit for the mattress, not the box spring so, if you purchase just a mattress (on the trade-in) you void the warranty on the new mattress AND you have to pay delivery! I chose to give it away and purchase a new mattress through Costco.

I bought a fireplace too and it has a little "wow" in it (you can see the lights), the brick told me to contact the manufacturer.

When speaking with management, they were quite condescending and cold without any regard to customer service. When I asked the profit of the brick last quarter, she could not answer. This place is a ripoff. Every time I've been there, there were more employees in the store than customers. My sales associate was friendly and was sympathetic to my plight but her hands were tied. I don't know how she can work in such a place.

I tell everyone I know at every chance I get NOT to deal with the brick. I will never ever buy anything from there again. Many stories were told to me by friends and family and I did not listen, well, I've now learned my lesson.

I visited the Brick about a week ago to purchase a mattress. The sales rep - Joanne - was very helpful, but I found out later not fully informed about what the Brick can and cannot do in regards to delivery (in town - Huntsville, Ontario). I was told by her that it was the last day of the sale, and that free delivery was available for any product 499 and over, which the new mattress was. I thought on it and decided to get the mattress. I went back to the store and asked for Joanne, the manager told me that she wasn't in that day and that someone else could help me. I said I'd come back as she had helped me, and that I would stay with her (she did all the work - why not). He was very rude.
I went back to the store to seek out the sales rep - Joanne. Told her that I was going to purchase the mattress (this is a good week since she told me the sale was over - lie), and started to talk particulars. No to free delivery - lie ($89.00), if I wanted the mattress comfort guarantee I had to buy their mattress cover, and that it had to be on the receipt in order to take advantage of the 30 day guarantee ($79.00) - lie. Also, they will take away your old mattress for a charge $25.00, but then I had to put a 120lb mattress in a bag myself while the delivery guy watches, I am 62 old, and cannot do this.
As far as I am concerned, The Brick is in it for the money only. It is not the first time. I tried to purchase a TV, and paid for it and then had to get a refund as the TV never in 3 months arrived. BUT they had my cash, and tried everything in the book to keep it.
Never again, the reps don't know their stuff and the manager really doesn't give a damn about a. His staff; b. His customers.

We purchased a new stove from The Brick on Wharncliffe Rd S, London, Ontario in August, 2021. After waiting a month for delivery, the stove was delivered to our residence damaged. Not slightly damaged... DAMAGED. The front door entirely crooked, the back portion of the stove caved inward. It took us a month to get someone on the phone to replace the damaged stove, as we were hung up on, phones were never answered and then the manager never returned our calls. We had to call the London location on Wharncliffe Road South every single day to get a hold of staff to order a replacement stove. Our damaged stove sat in our kitchen for 3 months waiting for a new one to be delivered. The next stove that was finally delivered, you guessed it... it was damaged as well. Phone calls to staff were ignored yet again. We were pleading for help from staff. Finally, we spoke with someone and explained that we needed TWO haul away orders (for our original stove we were replacing, AND the damaged stove delivered by The Brick), and had to call back three separate times and staff at Wharncliffe location still had "no record" of our two stove haul away requests from the other two phone calls we had organizing this! Once we got a hold of a manager (after waiting for a week to receive a phone call back from one) in search of a refund, they were going to refund us 400 dollars LESS than the purchase price. It is now January 20th, 2022 and finally, the second damage stove was removed from our house on January 18th, 2022. Still waiting on our refund... absolutely THE WORST experience we have ever had. We will never shop at The Brick again and I will be sharing my experience on every social media platform possible.