Donald D.

We bought a loveseat and 2 recliners in July 2018.We bought the extended warranty as well and were told it covered any damage no matter what. They gave us some furniture protector spray to put on the furniture which we used. I went into the store before the warranty was up to complain that the recliners weren't reclining properly and had some paint on them. I also complained that loveseat was badly worn and the wood had chunks out of it. 1 month later we get a call a repair man he sets up an appointment for in 1 month. He comes only looks at one of chairs states he can't do anything about the paint on the other and refuses to look at the loveseat. He comes back one month later he fixes the chair and again refuses to look at the loveseat. We call the Brick back and they set up another appointment for the loveseat a repair man to come and take pictures. He says to wait 10 days and we will get and answers, its now been a month and 6 months since I first complained and when I call they state they will let me know soon. These are some of the pictures of the couch most of them did not want to download. You can see the worn out fabric, the sides giving out and chunks of wood breaking off. 5 minutes after this review went up they called they are not honouring their review because even though they said the warranty covered all damages some of the damage looks like it might be from an animal and they don't cover that its not included in all damage. HUH. The caved in sides should have been called in before they caved in as well again HUH and the worn out fabric should have been called in before it started to wear out again huh maybe we should have called in the warranty before we used so it would have any signs of use before it had any signs of wear and tear.I guess I should have mentioned we bought a fitted couch protector blanket for the loveseat which was always on it so our dog didn't shed all over the couch.