Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I RETURNED ALL ITEMS ORIGINALLY ORDERED. I RECEIVED AN EMAIL INDICATING THAT I HAVE RECEIVED A FULL REFUND.
RECENTLY THE ITEMS WERE SENT BACK TO ME. THE CUSTOMER SUPPORT CHAT IS WORTHLESS. NO MATTER HOW CLEARLY I STATED MY CONCERN, THE RESPONSE WAS "... CAN YOU MORE CLEARLY STATE YOUR PROBLEM SO WE MAY HELP ANSWER...". PERHAPS THE CHAT PERSON DOESN'T UNDERSTAND ENGLISH BECAUSE THERE IS NO OTHER EXPLANATION.
I purchased 80.00 dollars worth of items only to return most of it. I purchase two pair of Women slide wedge slides. Looks like a piece of wood with robbin around it with staples. A two piece outfit made with jean material patches.NOT CLOSE.
A BABY CHANGING DIAPER BAG with changing table.NOT. All items were returned for refund. Time waisted
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Do you guys even check what you are delivering? I ordered twice from them even when I did not have a good experience. I received the second delivery today July 23rd, 2023--
1) Mobile game controller-- NOT WORKING -- tried on multiple devices-- USED-- scratches
2) Blackhead remover Pore Vacuum-charged for two hours and is NOT WORKING-- USED! It has scratches.
3) Tongue scraper-- The only thing I did not unpack-- not sure if this would used item too---
NOT BUYING FROM TEMU AGAIN-
3)
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
HX******* makes for example. Looks like its a foot tall in the photos but its brittle plastic and body is only about 2.7 inches! Yet presented as yard decoration. Compare the actual one i post here to the photos they posted. Unfortunately this is common on most ALL there items. Look for the specs you say. They are missing on many!. So if you don't have the dimensions, often best not to buy!
What maybe worse is that so so many of the items that look great and bring you in, are not in stock, rather the less desirable versions of them are there- whether its the ugly color of the tiny non useful one - thats the one available. So you can spend long time shopping only to have 15 of the cool stuff not there and the few things you didn't care about viable in the cart.
Customer service takes awhile about 45 min-1.5 hrs for the chat. And if you not right there you wait again the hours. Return was good though-at least for this item. I took pics sent them and refund appears to be processing though says takes 2 weeks to go through.
Hello Harry, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I ordered a small portable kitchen cabinet but they sent me this very small and ugly bag! Please don't get fooled by these scammers. I paid for $40 for this item that I will never ever use
Hello Lea, thank you for reaching out and we are sorry for the inconvenience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I'm highly satisfied because all my products has been good top of the line grade a very good quality I've had no problems either when I called tina to get something straightened out right away it was straightened out and if I needed a credit they gave it to me I never had to send anything back they gave me a credit for it temu is the bestest
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Heard about Temu from someone I follow on IG and it has honestly changed my life :O I thought that everything she was saying was super exaggerated about how everything was crazy affordable and that free shipping was pretty much a guarantee BC NO OTHER SITES DO THAT—EXCEPT FOR TEMU APPARENTLY. Already bought a few clothes and skincare products and I'm so happy with all of them *-* Temu ain't good for my bank account but I love it anyway.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Made my 1st purchase with TEMU in December and have yet to receive it. Their carrier (StraightShip) said the package had been delivered when it had not. I contacted the carrier and was called a liar. Contacted Temu who told me that they would reship the package. I received 2 packages after Temu's guarantee that the initial package had been sent, but have not received the reshipment. Spoke to Temu's Customer Service team and was told to 'trust' the package had been shipped. Asked for a tracking # and was told none was available - wouldn't even tell me the carrier. Long and short - do not trust them. I was happy with the shipments I did receive, but if I cannot be certain I will get the merchandise then what's the point.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I was thinking of ordering but the reviews are not good. I also noticed ALL responses from Temu customer are pre written computer responses so the person doesn't REALLY respond. If u read the responses they are all the same for refunds or orders etc...
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have gotten several items I normally get from Amazon off of Temu. Some of the items are slightly different, but quality is good. I order often and sometimes pay over four months.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am new to Temu. Several of my orders have been cancelled by them over and over and over again. They are claiming unusual activity on my credit card payment, which is utterly untrue. I have provided the proof they have asked for to verify my payment again and again and again. I have REPEATEDLY contacted customer service and am asked each time to be patient, a ticket is being generated and they'll be back with me within 48 hours. Along with all the platitudes of how they understand my frustration. The last call I made, I asked for a supervisor. I was told one would call me back within 30 minutes. No one called. Several of the items I've tried to purchase became unavailable/ sold out during this process with them. There's NEVER a resolution to my problem. They have a promise that comes up quite often on my orders that if it doesn't ship within five days of ordering, they will give me a $5 credit. That doesn't happen because they cancel the orders with pretentious excuses. Buyer beware is all I can say. The prices are good, but not sure that they're worth these absolute frustrations and complete lack of customer support.
This site asks for an order number and I'm providing one, but this has been the occasion with several orders.
Hello Baelie, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this matter for you.
I've been shopping on temu constantly because the discounts are crazy! Not only are products that are usually found in stores for 10$ only about 99¢ on this website, but they're also sold in such manageable, reasonable portions instead of the huge bulk portions that other stores try to push on us. For example I like making handmade bracelets and if i find beads I like, I want to buy only that bead, not a huge mix and match kit of other random beads just to get that one kind. On temu you can buy any kind of one thing without all the weird annoying sales tactics and its amazing!
They also have this crazy feature that I've never seen anywhere else called "price adjustment." Every single day after you've bought something you can check back with the price adjustment button to see if the seller has changed the price of that listing that you already bought and if they lowered the price at all, you get money back! I've gotten like 10$ in price adjustment change just because sellers have had occasional discounts on things I've already bought and I'm always clicking that button lol.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I saw a swimsuit that was cute and thought to order it, having no experience with Temu. Of course, they tried to entice with additional offers, which I stupidly added to get $100 off coupon offer. Turns out they only shipped things I didn't even order and a few of the cheap quality items. The swimsuit was shipped to a different state and they immediately said that order was therefore cancelled for a bad address (they didn't use the same one as the one I HAD received items at). In the end, they only gave me a credit for PART of the order with their shipping error (I don't live in COCAMONGA!) and I have to fight for a return on the unordered items or cheapo items.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I called to find out when will the send me my order first the lady that answered the phone said her name was Katie then she lied to me saying that I will receive my order in two days. I asked her how come I will be in two days if my order hasn't shipped yet, she said yeah I promise you will receive the order in two days and then I ask her what's your name again and she say her name was Sandra I said you told me another name before and then she hung up the phone on me.
Hello Sil, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If you wouldn't mind sending your order ID and a screenshot of your review details to me atrachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel
Never received anything. Customer service was bullcrap
Ontrac stopped responding on the day of the supposed second delivery. Still waiting on my refund. I hate this app.
Hello Simone, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
Placed order never received items. Tracking shows still out for delivery. Beyond 7 days and they refuse to refund my money. Spoke to delivery company 4 times same thing. Fraud… contacting my bank.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They will send you all kinds of tempting emails (in fact FLOOD you with them) offering a 100% rebate, and then when you ask for the "rebate" they will tell you "oh. Its in a form of coupons which were in your account but expired the following day"
Let alone the products which are very poor quality and not any cheaper than Amazon!
Long story short, STAY A WAY!
Hello Orna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I supposedly recently received two orders from Temu. I only received one and requested a refund for the missing order from Temu.
They asked me to look all over for the missing order, but it still was not found. I told them the shipping service they used loses orders all the time (they have the lowest online rating possible). I showed them how both orders had the same photo of one Temu order in the same position. Just when I thought things were resolved, they suggested I look inside the package for both orders together.
This would be 11 items, and they wouldn't all fit. They suggested this twice.
I even reached out to Temu and PDD leadership about this out of frustration. My family is a good customer of theirs, and we have recommended Temu to countless others, both online and offline.
I was told several times by Temu they would resolve my situation via their escalation team within 24 hours and they do not. I keep getting what looks like an AI response which doesn't resolve my situation. I just got Thank you for reaching out to the Temu Customer Service Team. We're pleased to be able to connect with you. It's always a pleasure to serve you, and we're grateful for the opportunity to meet your needs.
We understand your concern and apologize for any inconvenience caused. After conducting a thorough investigation, we have confirmed that the package was delivered to the correct address. Unfortunately, we are unable to provide a reshipment or refund for your order.
We kindly suggest that you check your mailbox, around your house, and any other possible locations where the package may have been delivered. Sometimes packages can be left in unexpected places.
Hello Mark, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
In general, I like the pricing, quality of products, relative speed of delivery, and detailed shipping updates. What I do NOT like is the fact they offer coupons and discounts, they tell you these are active and to add more items to qualify for the next level of money off for your CURRENT order as you are placing the order, then do NOT honor those coupons! And yes, I know they show many coupons for FUTURE orders, but when activating ones for the current order, they do not always honor them! Chatting with them is friendly, but they insist all coupons are only FUTURE orders. Very bait-and-switch! Do not order thinking you will get any discount on any current order. Disappointing.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They make fool to people. In photos different and received items different.
It's too small and tiny product will get. 100% worst too bad quality.I am not satisfied
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team