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Mark G.

1
Level 1 Contributor
NY metro area

Contributor Level

Total Points
322

4 Reviews by Mark

4/20/21

I ended up paying about many thousands of dollars more than I should have due to TurboTax software errors which were documented online. For example, see https://answers.yahoo.com/question/index?qid=*******5325AAr3zR4. In summary, TurboTax did not correctly allocate income earned in NY State to NY State income tax and I ended up paying NJ income tax on it as well. TurboTax refused to take ownership for the errors and NJ Division of Taxation told me this money is lost since I passed the statute of limitations.

Products used:
Sadly Turbotax

Service
Value
Quality
4/20/21

https://www.ftc.gov/tips-advice/competition-guidance/guide-antitrust-laws/price-discrimination-robinson-patman
Looks like Spectrum is doing price discrimination with me and others. I got a promotion in the mail which says it is only for new customers. I have been a Spectrum customer for almost 2 years and they say my so-called promotional rate is over the end of this month. My rate will then be substantially above the rates on the promotion and they refused to do anything about it. I have reached out to the NJ Board of Public Utilities and the FTC on this matter.

Spectrum has given no indication they are going to stop their price discrimination. As a result, we cut the cable cord and brought the cable box back to the Spectrum office in Palisades Park, NJ. I told the person waiting on me there I still want to keep Spectrum for the phone and internet for now. He told me my internet service will now go up from $40 a month to $80 a month with my no longer qualifying for discounts I had in writing that are good until 5/1/22. Verizon Fios charges $40.00 a month. The person I spoke with had no name tag and refused to give his name. Here is a photo of him covering his face when I took a picture of him for identification purposes.

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Quality
1.2K Views
3/24/21

I'd give 1 star if I could. It is very disconcerting how I trusted Intuit's TurboTax to do taxes for my family and Turbotax resulted in allocation of much more wages than my wife and I had at the NJ state level when she was working in New York while residing in NJ. The allocation of wages had to be done manually for each state and could easily be overlooked and incorrect. We were surprised TurboTax never fixed this bug. It even has been written about extensively online. When I contacted executive leadership, they had me speak with what they called a TurboTax expert at Intuit who didn't deny what I encountered. These errors were costly to my family and Intuit has made it crystal clear it is my problem and not theirs, their final position is they will do nothing regarding all the money they caused me to lose because of their buggy software.

Tip for consumers:
If you want to use TurboTax, hopefully you won't get similar costly bugs in their software and you will have a better experience dealing with its customer service which is no better at the Office of the President.

Products used:
Sadly I used TurboTax which was very costly.

Service
Value
Returns
Quality
1/27/21

My family got bad mold (which we documented in our claim including photos) in the kitchen at our house. We discovered it on Saturday since a family member has severe asthma and I have bad allergies and we were having trouble breathing. We never had this breathing issue in our kitchen before. We were lucky to have a friend who pulled up tiles on the floor and after a few tiles he said the floor was wet and soft with mold. The source was the area of the refrigerator. Prior to this we recently accidentally dropped a large package of frozen hamburger meat on the granite tile which caused cracks we were hoping to fix and not have to deal with an insurance claim. Perhaps the refrigerator malfunctioned or something else was happening in the floor. First they had me dealing with one person. He said I needed to have a mold remediation place come over but he didn't have any recommendations for me. I called and had a mold remediation place come. When I got off the phone and set up the visit from the mold remediation company, they had me dealing with another person. Two days ago, the other person said he would have everything taken care of in my claim after he spoke with the mold remediation company. Yesterday he said he needs to know the source of the problem to see if I even have coverage for it. He said we need to hire a plumber at our expense (after repeatedly telling him there is no waterline connected to the fridge or in the area) and someone to move the fridge to see the source of the problem. Liberty Mutual doesn't want to address my claim and instead is simply sending a letter summarizing my conversation with them today via mail. When I called the adjusted today to discuss, he was as nasty as always and refused to honor the coverage for the cracked floor which insurance companies cover on homeowners insurance or the water/mold damage. On top of this, I can tell you from personal experience their auto insurance rates are always at least double what I currently pay. I found out how high their auto rates were when I switched. Every so often a Liberty Mutual salesperson offers to quote our auto coverage and they don't know what to say when I mention how high their rates are. Liberty Mutual will probably send a canned answer they are addressing my claim which won't be true.

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Mark Has Earned 2 Votes

Mark G.'s review of spectrum.com earned a Very Helpful vote

Mark G.'s review of TurboTax earned a Very Helpful vote

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