Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
Temu might as well be Wish. Thought I'd give it a shot but I didn't received were of extremely low quality. I will never order from them again. Same cheap crap from China
I truly enjoy shopping at Temu, plus the bargains and great deals, package delivery is guaranteed or you will receive a refund and build up funds for your next order
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Search is just plain awful
I in in ear monitor systems amd got womens clothing, lightbulbs, and other household items
Ridiculous
Looked a t mens Hawaiian shirts
Fabric description on most was stretchy
No fabric listed or wash instructions
Will not order something i know nothing about
Also virtually no brand names
Oddball brands
What a joke. Selling crap from china
Prime is so much better!
Hello Bob, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (candy.wong@temu.com), or call us (1-888-495-8368) so we can help you to resolve this issue as soon as possible. Best wishes, Candy
Not actually for my kid (bc I don't have one) and yes adults can def buy puzzles for themselves without being grandmas! Found a lot of nice patterns for jigsaw puzzles on Temu WHICH I WILL 10/10 BE COMING BACK FOR SOON but this one was what really attracted me. I've been doing this for the past few nights when I want to wind down from an exhausting day and it always calms me enough before going to sleep Thanks Temu for catering to literally everyone, even this grandma-in-spirit <3
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I placed an order several months ago, the company has the audacity to keep sending me ads and special offers. Well, good luck with your order, as for me...It's like burning money.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I placed an order for resort wear
I got a terrible cheap poor quality garments $99 dollars
I send them back in my expense of &30 dollars it is two weeks and still don't have my full refund
They keep sending me my lie after another
I had to file a complaint with the Fear Trading
It is a disgusting terrible company to buy from
They have the worst customer service
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was really excited to get this because I've been looking forward to making smoothie bowls with my kids for the longest time :) While the lid doesn't exactly fit into the machine (like I have to really push it down and make sure its secured before doing anything), it still gets the job done and we just laugh about the possibility of splashing smoothie chunks everywhere <3 So many fun times so thanks Temu!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I am Soo pissed beyond mag...livid...I was SO excited to order from Temu then when I do the 1st order myorder was on hold.Oh wait that's not all. I waited for my refund tried again Sam freaking thing...
Yesterday 6.9.23 I tried for the 3rd time with a diff card... the same fkn thing...
All i want is my darn order@ my door.
Hello Cindy, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is becoming one of those companies that start out reliable then turns to $#*!. CS sucks delivery service sucks(LS) they don't respond accordingly to your complaints I hope they fall on their faces LS and TEMU
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Just got the new headset that I have been wanting for a while and IT WAS LEGIT SO CRAZY HOW FAST THEY CAME! I just ordered them A WEEK AGO and its already here even if the site said that they'll delivery between 7-15 days since my order is coming from overseas. They let you track your order too so you can see when it's arriving. Super excited to use it tonight and WILL OBVIOUSLY SHOP IN TEMU AGAIN if they keep shipping my orders THIS FAST!
Hello Adrian, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have found the exact same puzzles at Amazon as at Temu. Difference between for same puzzle and size as much as $30.00. That is a huge difference. Same manfacturers. Example a puzzles of a Jigfoxy rooster and puzzles of a Kaahee Sea Turtle. Check it out for your selves. Also had picture of rooster but system let me choose only one item. All ready had slightly different rooster. So order number for turtle.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I just have one question about the camera it works great but why do I have to buy cloud storage from the Google play store if the camera didn't come from them I'm using my own internet service so I don't think I need to use their cloud storage because it doesn't work well with it I'm just loosing money on that deal please help me to figured that part out because I don't understand
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Two items were received in poorest condition I have ever purchased, they were smelled like garbage by made from like the toxic material in so poor quality as well!
Hello Boris, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered the heated socks and gloves. I do not feel any heat from either. I guess its like they say. You get what you pay for...low price...low quality.
Hello Laura, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or call us (1-888-495-8368) so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
My husband & I are both impressed with the prices, value, and selection. Free shipping and relatively quick arrival. We are saving significant money on items we always buy.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Most of the items I bought were cheap material and flimsy. My 10 items some large some small arrived in a bag which almost everything was crushed. It's funny the company claims to be eco friendly that's why the aggregate your order at the Shipping facility but they use plastic bags to ship? Speaking of aggregation, my order sat at a Shipping facility for 5 days waiting for more orders heading towards my location before it left on top of the time it look in transit. I will not be buying anything from temu again. Also the packing on the items was scuffed up and dirty. Customer service during chats don't answer your questions and answer you with random responses not affiliated with your questions, just strange. Two of the 10 items just didn't work at all with no clear damage. This order was bought to give as gifts but frankly the condition of the boxes look like I pulled them from a dumpster than bought brand new. Do yourself a favor and just don't bother ordering anything! Hard to see the damage in the pics but everything is dented and crushed.
Hello Rebekah, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I ordered several items from Temu. Most were low quality and some where shown in the photos as being much larger than they turned out to be. I actually threw a few out as useless.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very hard to communicate w them after a purchase
The killer for me though is the fact that i get absolutely pounded with no stop pop ups from them and you can't turn them off--POUNDED
I will not even consider another purchase from them until I can go at least 6o days without seeing their nauseating ads
Hello, thank you for your feedback. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. We appreciate you giving us another chance to serve you. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu reminds me of a MLM...
GET FREE STUFF IF YOU GET OTHER PEOPLE TO JOIN AND BUY STUFF.
I've done every spin of the wheel and every invite I could...meanwhile every time, I get within $0.20 within the free item range, on every win game---cash reward---(Hat trick, free gifts, cash reward, credit giveaway all of which within.05-$5 cents/dollars of winning. Or 20 coins away. One of the rewards games literally has me.02 cents away from winning $200, and another has me only 2 coins away!. It's a scam and it's spam, unless you just buy all things outright. MIGHT AS WELL GO TO WISH. Hell, I have friends that I invited who joined the app, but I still haven't been rewarded anything that this damn app has promised.
Hello Bryona, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
It said if I purchased 3 items it would give me 120$ free and when I purchased the 3 items all it did was give me coupons that said if I bought something over 80 bucks then I would get 20$ off and more like that
Hello Eddie, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat, email (help@temu.com), or call us at 1-888-495-8368 so that we can help you look into this issue right away? Best wishes, Temu team.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team