Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
This company will knock off any other one from CN they take really seriuos custumer service, they go over the top to make you feel happy they do anything in their power to make you happy is like unbelive to say this but is the true they are great. I feel to write this because something like this it was what i need to read back then when i was about place my #1 order i surely tell you the you making the best decition with them.
TBH I wasn't expecting all that much when I bought this sweater off of Temu because of how low the price was but it's now my favorite sweater! I was really surprised by how good the quality of the fabric was like it's really soft and I can't stop wearing it at home. When I wouldn't stop talking abt it my friend told me that Temu clothing comes from global suppliers, so it really is like amazing clothes at the lowest prices! Drop everything now and shop on Temu > :((
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
First order was ok. Second order, no good. First problem was luminescent rocks. I ordered a small quantity to see if I liked them. Yes, so I ordered a large quantity. Thr rocks were so small they we're almost dust. Size differences we're not mentioned. A few other items either did not work, did not have instructions. Quality was very poor. I contacted BBB. Temu denied I was a customer.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered from Temu many times and have never had any complaints. Everything has always been worth the money. I play their games and have won my free gifts, it does take quite a while but sofar have recieved a vidio doorbell and and kitchen runner. I would recommend to anyone.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I called customer service like 7 times I have ordered from this company before and never had issues this 3 times I ordered and this time I got nothing but rude customer service treatment telling me if I didn't stop talking or I shut up I would be disconnected I will say they have cute items great price but the customer service reps and escalation dept suck so now I'm disgusting it with my bank and giving them a terrible bad review please don't order nothing here take it else where.
I wrote a review months ago just wanted to add that these are the same people that's been scamming people for years on Facebook pretending to sell almost anything they also owns wish SheIn and the rest of the garbage you have to download to shop on Facebook please be aware
Hello Izanna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu hs been a very good company you got issues they fox them I had stuff stolen from my mail box and the resend it and refund me what they couldn't love this site and I have gotten so many people to order awesome good quality I will never go else where perfect thank you temu keep up the good work
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
In the beginning of February I found myself in the hospital. With nothing to do but watch TV and infomercials I turned to the internet and found a really cool store online. I ended up buying a lot of stuff from them over the next few weeks. My first bag came within a little bit of time after I got out of the hospital. Waiting on my orders I was starting to wonder if they was ever going to come but I was still with inside the window that the company gave me then one day I got a bunch of text messages saying everything was being delivered. I went to the mailbox and lo and behold the bag took up most the mailbox it had to weigh about 7 lb well I went back to the house and opened it up there were tons of products in the bag and I was so excited. Then I started receiving text messages saying that products that were late I was getting $5 per each shipment that was late I ended up with like 30 bucks on top of the 30% I already got off on the products I first ordered. The company really treats you right and everything shows up just as described. If you're buying for yourself or buying for your online business you can't go wrong.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I would have given this site a positive review if they would let me checkout but no they have a "Ownership Verification Process" where they require you to take a picture of the last 4 digits of your card and of your last 4 digits of your account number on your statement. This wouldn't be to hard of a problem if I had a regular bank but im using a spendwell prepaid debit card and spendwell gives you trouble making an account. They dont approve new accounts for some reason also when you sign up through phone the text messege link they send you just says "error" when you click it. Not to metion I am in a rehab facility so they take away our phones and block certrain websites and other things to make this all the harder.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was always skeptical of purchasing from TEMU, it just seemed too good to be true, so I decided to place a small order. Now I'm hooked. Shipping isn't as fast as Amazon - I knew that - and wasn't expecting to receive items as quickly as I did - approx 8-10 days. Pretty good. The prices, good Lord! I thought the quality of my items would compare to the prices, but they don't. Granted I bought a few pairs of sandals for like 3.00 each and I'm not expecting them to last years, but am SUPER happy with the quality and fit for the price for sure! I've made a few more purchases, jeans, sun glasses, sandals, and I've receive everything I've order and am happy with the product. Hey, you get what you pay for, and in this case I'm extremely satisfied with the quality based on what I'm paying. More orders to TEMU and less to Amazon = HUGE SAVINGS for me!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered at least 3 times with excellent experiences every time. Each order has been as described and some things have been much better than expected. I will continue to order from them!
Hello Paul, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I order a few items and did not like the quality so I returned them and only got a partial refund on my first order and on the first order you are suppose to get a full refund this did not happen. This company is too greedy for me never again will I buy from TEMU.
Hello Patty, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I would give zero stars if I could. I bought an extra large dog bed and received only foam. I did not get the cover. I asked to have the missing pieces sent to me. I was told the only solution was for me to return what I had received and be issued a refund. So, I refunded the foam I was sent. They denied my refund saying items were missing. Funny, because that's why I was returning it. I asked what they received from me and that question was ignored. Then they said they have reviewed their shipping process and shipping video and are certain they sent the complete item. So, why would I send back a large piece of foam, which is an important part of the dog bed? I have asked for their proof and have yet to be shown any. I am out a lot of money. You can't speak to anyone directly that has any decision-making authority, only through email, which takes at least a day to receive a reply. The customer service reps on the chat can't really do anything except create a ticket and send it up to another team. I was even given a phone number and the person I spoke to also could only forward my concerns. It's ridiculous and unacceptable.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I place an order on Dec 2023 few day latter I notice a withdrawal from my account twice by Temu after hrs on line they send me to chat I spend hrs try to make them understand that they took the money twice they duplicate the order and took it twice I place two identical orders now they said they deliver and no wer to be found! Spend hrs and hrs and hrs finally o call my bank and reported fraud they duplicate the order and took the money twice now I struggle with tru to find wer is the order and try to send it back even do is not my fault but a glinch on the system if I find the order having dificulta try to get a label to return they said once they get the return that I never got them they will refund me the second order! So unfair! I will never ever ever shop with this company ever, I ask to speak to a supervisor they refuse it.
Hello Guadalupe, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
I had ordered a wall poster for my ocasssion
But never received it, they say it's been delivered
Please don't order anything from this site and specially if you ordering it for some special occasion
Hello Berlyn, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package:https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provide. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Temu Team
Hats arrived yesterday and they were all massed, bent out of shape. This is my second order of similar hats.
Very unhappy with these. Need to be boxed not just wrapped in a bag.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is a legit website, no scams or gimmicks! Use this link for an additional 30 percent off your order and receive 100.00 in coupons for future purchases! I promise you won't be disappointed!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Ordered garden hose almost a month ago no show do not buy from this company go to your local hardware store so you can see the product purchase the product and return it if need be
Hello Anthony, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Had a parcel go missing, by evri.,one minute it was out for delivery the next update said the courier missed the parcel 24 hours later still the same.Temu customer services fobbing there customer off with same excuse time and time again also evri just as bad.WARNING…IF YOU USE TEMU YOU WILL NOT GET ANY HELP FROM CUSTOMER SERVICE THEY ARE LAZY AND LETHARGIC …….YOU HAVE BEEN WARNED.AVOID LIKE THE PLAGUE "…………………..
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This company is pathetic and a great example of what's wrong with companies. I would never use them again, they can keep.the 20 bucks they stole from me.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adolfo, thank you for shopping on Temu and sharing your 5-star experience with us! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco