Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I sent 12 pieced back to Temu ALL in THE SAME BOX. I received a refund for 8 and emails denying the remailing 4. If they were able to scan and receive 8 of them there is no reason they couldn't have scanned all 12. I have contacted customer service 3 times in 2 days each time I got different answers but no real solution one agent gave me 3 solutions that literally had nothing to do w/my issue asked for supervisors 3 times and was refused 1 agent told me someone from the escalation team would contact me well almost 48 hours no one has contacted me. I am so angry I have to fight for 4 credits for items I do not have.
I was apprehensive about this company so ordered 2 small products. When they arrived I was very happy and surprised by their quality. I have since bought many additional items from them
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
Whole world is misinformed people like you want everything on a silver platter. You shop at ur own risk. If ur unhappy return it or sell it to some other spoiled $#*!
Hello, thank you for shopping with us and sharing your 5-star experience! Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Items constantly misdelivered by a terrible company named Speed x never to appropriate apt door. Poor service. Rep refused to resend or refund and tell me I have to pay for a package I never recieved. NEVER AGAIN
Hello Nikki, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Nine days after ordering, they cancelled the order with a bogus excuse of inadequate address but they had proper address information. Very disappointed in Temu service.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Disappointing platform, they know how to be nice until a problem arises, then as a customer you'll discover that reliability is not an adequate criterion to them, as the customer start purchasing by reasonable amount so that it is possible to checkout then from one purchase to another, the checkout amount starts to increase, for exactly the same category of products,it's simply it shows what they are dedicated to, much more respectable to demand shipping fees, than to use a transparent ploy, this despicable technique makes you feel disgusted
Their local delivery company sends messages, and does not meet the specified time (day), this false technique repeats again and again,the client's schedule is marginalized component for them,not in their priority,when I complained to Temu, they wrote apologies and other nice and "sticky" words, at the same time they reminding me (by the way) that there is still time for the deadline, it is a cheap and vile response, because they turning the case so that it appears to be a customer problem, "who is in a hurry and urgent to receive the products", when it's NOT the case, the problem is the false and misleading information provided by them, through the local delivery company, they know it is illegal act.
This is a defective organizational culture, an indicator how they are tending to relate to complex issues with the customer.
There are many positive alternatives without unnecessary distress.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Temu is scam, they scamming people in the name of free items, just increasing the user time to show other people that Temu is busy but technicaly its not busy as they asking people to play games on Temu app like Fishland and change the rules when someone about to win the game. Items are also worst quality.
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I spent over $320:00 and only received 11 out of 52 items, the USPS never delivered it and said they did. I have a camera at my door, it was never delivered. I even called my neighbor to go and check at the mailbox when I didn't see it on the camera. Nothing was there…. I will NEVER ORDER FROM THEM AGAIN… It's hard to spend your money and not get the things you ordered……I even spoke to them on chat customer service…. I'll go back to Amazon where you know that it's placed at your door…
Hello Lisa, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I was skeptical about Temu but I ordered a dress that was actually very pretty and good quality. It didn't fit, which I thought might be a problem with Asian sizing, but they refunded my money immediately with NO HASSEL. I will order this dress again in a larger size.
Hello Kim, thank you for shopping with us and sharing your 5-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I bought some shirts and shoes from them, I expected to get what I requested but that was not the case.
I wear 4x large, for shirts. And I wear standard size 12 shoes. However the shirts I received were so small
In sizes...I was given sizes 2x large and 3x large instead of what I requested. For the shoes, they sent size 11, instead of size 12. My Order ID: PO**************689 was delivered this month.
Hello Anthony, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Coco
I ordered some clothes on several different orders. Temu had me pick the items, put it all under one label that the post office could not print out. I had to find a printer. I sent back 7 items. They partially refunded me for only 2 blouses $45.41. BUT they charged me $23.61 to return the TWO items although I returned SEVEN. So my return of $23.61 is suppose to be proccessed. WHAT A SCAM! DONT BUY FROM HERE UNLESS YOU WANT TO THROW AWAY MONEY! Then customer service wanted me to jump through hoops to even receive that refund. Basically asking me to email, mail through mail, etc. the order information, which they have because they sent me the label. HUGE SCAM!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
For the price I paid the value was good and delivered ahead of schedule. I recommend this app for people who are on a budget and want to receive their items fast.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I will never order from them TEMU again. I placed an order,they took my payment,product was out of stock after my money was taken,it's been 60 days an still no refund. They claim my bank was the problem,my bank app let's me know every deposit an transaction, I called my bank they have no idea what a TEMU is. To some it all up,I said $#*! the money an TEMU, THEY Jus lost a loyal customer, AMAZON IS BETTER ANYWAYS! I ADVISE ANYBODY READING THIS TO NOT SHOP WITH THIS APP.
Hello Larry, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Ordered now several times from Temu.com after being leery based on other online reviews. Have gotten everything as ordered and when it was not described correctly or damaged Temu immediately refunded the price without returning the item so no hassle. I have bought only direct online and have not downloaded the App or played the "spin games". This IS WHERE OTHER REVIEWERS SAY THERE ARE ISSUES. I only buy direct off the Temu site and no issues at all.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
As a US customer, I have now used Temu 6 times. Their shipping operation is slow. Orders seem to promptly be ready for shipping. After that one or two-day delays between the stages: awaiting shipment, order shipped, package at airport, flight departure, customs clearance, arrived at a US airport, American shipping agency picks up the package, that shipper may then transfer to another agency (e.g, USPS), then you start getting notices from the American shipping agent.
You aren't told what airport was the arrival port, shipping time can be short or long before you get a notice that the package is out-for-delivery. I had one package waiting at the airport for three days before the shipper picked up my package.
ONE GREAT THING YOU CAN SAY about TEMU.COM: They don't pepper you for feedback about their customer service.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Most packages arrive between 6-22 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I had the pleasure of chatting with SUNNIEE for a refund of broken items I received. Her customer service skills were impeccable and she was able to get me a refund for the broken items. She was professional and helpful at every point. Thank you SUNNIEE!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Items just left in corridor for anybody to take if taken the deliverer would be arrested for failing to deliver purchases and nobody knocked or waited on the door!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Please save your money sure the price is great but the quality sucks. Stick to Amazon and spend a little more at lesser it will not be a waste of money
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Some items missing from the package. For the past 2 months, called many times to get store credit. Nothing got resolved. Will not buy from this site again and not recommended.
Hello June, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
So much spam Products never arrived. Only gave me in store credit to shop with them again I won't! No product and no money to replace it with a reliable distributor
Hello Susan, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team