Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
I love Temu in itself for buying items, but I did not get the latest items I ordered even though tacking said it was delivered. The courier for this order was SpeedX. When I tried to make contact, there was no answer and no way to leave a message. After reading reviews on SpeedX, this is VERY common, so I do not understand why they continue to be used!?!?
I did contact Temu for a refund, so hopefully I get it, but that can take time. I will still order from Temu, but if the courier is SpeedX, I'll unfortunately have to cancel the order.
This review is about poor customers service. Beware of the games Temu entice you into playing spin the wheel to get $150.00 store credit. So you spin and you get coins but you have to invite friends and family to accept the invite, it tells you one more time then one more time and one more time, this is time sensitive l worked real hard getting family and friends taking time for their work day to play this game me. I finally got down to $.50 from earning my reward of $150.00.My last referral Temu ask her for her credit card number, she got suspicious since she was just signing up not making any purchases. Why did they need her credit card? So she stopped. And l got nothing for all my hard work. I feel cheated and this is fraudulent. Customer service was powerless to do anything about it, l felt that they would at least give me the $.50 credit due to their negligence of asking her for her credit card. They offered a mediocre solution to the problem they offered me a $10 credit. Wow! So temu finds any way to cheat you out of your winnings? I left dissatisfied and disappointed. I recommend don't play the games
They're not real. They're the only ones that gets something from it. They get your referrals as customers.
Hello Patricia, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I purchased a jacket and it was too large. I placed another order for a smaller size, which fits. I was provided a return label for the first jacket. I dropped it inside the post office, in their mailbox. It has never been seen again. I've chatted with TEMU customer service 4 or 5 times. I am always told how sorry they are for the inconvenience, and they have informed their supervisor. THAT IS IT. Nothing else happens. I filed a missing package claim with the post office twice and both times they say the package was never scanned. I'm assuming it had something to do with the label I was sent. I have basically paid TWICE for one jacket. If I created the return label, I would think that it is my responsibility to follow up on this. But since the label was sent to me, it should be the responsibility of TEMU. The worst customer service from any company I have ever ordered from. Do Not buy anything from here. I just did the chat AGAIN, and it ended as usual "We take your concern seriously, we have forwarded to our supervisor for further assistance." Then you never hear from them again.
Hello Tim, thank you for reaching out and we are sorry for the inconvenience. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
I've made several purchases from this site now and feel like I can finally give an honest review. I first heard about Temu from my sister who told me that there were amazing deals on Temu for some of the stuff that we were usually buying from Amazon (hair claws, socks, etc.). Of course, I was skeptical at first so for my first order, I just bought a few basic, small items (dog toys, hair accessories, iPhone stand). I paid using Paypal and everything went through fine. I didn't have any of the issues that other people are saying about multiple charges or anything. My first order came pretty quickly (8 days) and all of the items were correct. Since then, I started shopping more and tried out other stuff like clothing and swimwear. The sizing didn't always work out so I started returns for them and that was also pretty easy! I just followed directions on the app and I got Temu credit refunds immediately and my credit card refunds in a week. My conclusion is that Temu is actually a legit site. I feel bad for the people who had issues, but this is a brand new site and the holidays were busy for everyone. I ordered from another brand in LA that never delivered my order either and got a refund from them. I think if you're patient with delivery times and want to save money, Temu is a safe site to shop from. If they make a mistake, I think they really try to fix it, especially now when they are so new. I hope this helps!
Hello Marnie, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I ordered a laptop bag, when it arrived the shipping bag had a slit in it, the protective inside cover had a slit in it and the actual bag had 3 knife slits in it. Sent photos of all three to Temu and s lsdy told me the refund was on its way back to Paypal...a total pack of lies. They told me to trash the bag as it was no good and not to send it back. They will send you what you order but from experience it us to smsll, to big or broken and unusable. If you have money to waste then go ahead and waste it with Temu. Photos sent to Temu by myself and Paypal so none below.
Hello Derrick, thank you for shopping on with us and we are sorry that you are experiencing difficulties with your order. You can message the seller directly for assistance with the journal. For detailed instructions on how to contact the seller, please refer to our support center: https://www.temu.com/support/c3/how-to-contact-a-shopseller-f-44-s-160.html. Ultimately, if you are not satisfied with any item you receive, you can apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need any additional assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email me at yos.wang@temu.com. Best wishes, Temu Team
I can't give a 0 for a rating or I would but had to give a 1! I think what I received was well below standard of any merchandise I have ever purchased! I don't think I will ever order again. Most of what I ordered went into my trash due to very little useable! CHEAP, CHEAP, CHEAP!
Hello Barbara, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
I needed to return items that I accidentally ordered too much of and was told to go to UPS by a Temu rep.I get to UPS and Am told they cannot process my return.afyer driving 30 min to do that I now have to turn around to drive to the post office and Am told they can process my rerurn but to no avail...I call Temu and ask them to send me the correct labeland now they are telling me they can not send me a QR code that I need to fi d somewhere to print a label.I spent over 2 hours with different reps just to be told different stories and no facts. I finally ask for a manager and now all of a sudden there is no manager to be found.I ask for a complaint address abd the guy is not sure what the companies address is or what state itis in but he says it might be in Massachusetts.worst customer service ever and now I Am stuck with purchases that I will never be able to get reimbursed for or credited back to my account.never again!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Hello, I've just recently got Teemu and the "deals" are BS. It tells you if you spend 20 bucks or more you will get $100 bundle and then the bundle just ends up being four different coupons that you have to spend a certain amount of money just to get that $30 coupon not to mention when you use the coupons you have to pay for shipping and handling yourself, and don't get me started on how long it takes to get here, we're talking weeks even months. I spoke with customer service, and they are absolutely no help whatsoever. I spoke with customer service, and they are absolutely no help whatsoever F**k Teemu, stick with Amazon. At least you get free shipping and 2 day delivery and no BS CLICK BAIT!
Hello Jesse, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
I order a lot of things and I can't tell what is what EVERYTHING look alike I order under workout garments extra large no where near that size I'll never ever order from this site again I'm very very I spend a lot of money here the only thing I see is they change there name when they say you get what you pay for is very much true this site is real BS I HATE IT HERE AND I WANT ALL MY MONEY BACK A.S.A.P
Hello Lee, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I have made a purchase, it actually turned out really good. The items were as they described. Quality wasn't great but at the price it was expected. The belts I ordered I'm extremely happy with.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have placed 2 orders with this company and never received any product I ordered (shoes). All I got from them were apology emails for being out of stock and offers for a $5.00 credit.
Hello Julia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
It doesnt matter what youre redoing like ur wardrobe your room your study desk bc temu will have smth for uuuu! Temu really is t h e place i go to whenever i feel the sudden urge to give smth a makeover…but let it be a gradual makeover lmao give temu a chance to deliver…which usually takes up to 2 weeks
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
You are buying a coffee maker for what appears to be a good deal but you get toy versions of it in a lego like set…What kind of business list a picture of a real espresso machine and sends a toy instead? STAY AWAY FROM THIS SCAMMERS…
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm very sorry to hear that some of you are having trouble with this company. I believe they have great products & after comparing similar items on other sites, I'm very happy with their prices. I was kind of curious about where this company is located after receiving my first order. If I had anything bad to say about this company, it would be that they need to disclose their location. I don't think that would keep people from ordering from them. As for customer service, I have no complaints. I received my second order from them today (4/1/23) only to find that they sent me the wrong order. I was initially upset but after spending over as half hour in the chat room, the issue was resolved and my account was credited immediately. The chat room person was very patient and once I told her I wanted to know exactly how was and when issue was going to get resolved she offered a refund and told me she mark my refund urgent and like I said it truly was. I did find the the chat room evasive at first but once she realized I wanted my specific questions answered meaning exactly how what and when she was more than helpful. Mistakes are made all the time but I truly believe that this company will resolve issues and I am very satisfied with how they handle my issue." I believe this company is reputable with good customer service and great products and prices.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Ordered a little cute lamp for my cousins upcoming bday but it arrived with some damages and dents but lemme tell u that temu was all over that the moment i reached out to customer service. Got a response super fast and they helped me go thru the entire return and refund process ((Temu offers free return based on its Temu Purchase Protection ICYMI)). Idec that i had to reorder another gift bc it was still a 10/10 experience for me knowing that they actually cared enough abt me to help yk:>
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Ordered several different items. If you're not looking for quality, and just want a low price this is the place for you! Quality like "Dollar Tree" or "Dollar General" stores.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Keep dreaming that you can get something cheap and it be good quality. For me it has been a returning fiasco. Missed parts, broken items. I did get a good dog collar. Be careful
Hello Dianne, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. For help with your activity status or if you need any further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I got so much tings from this app i got my parents to donlode it it toke me so long to try to get them to and i did and my mom loves it and it is free shipping and i got 60 scrunches from there for 1.55 i love this app i also got 55 hare istenchens for 5 dollars
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
In the oast 3 months I have placed and received 3 orders from TEMU (+1 on the way). Product quality excellent, delivery within 14 days, with accurate, up to date tracking info!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Sure Temu has lots of great junk (emphasis on junk) at junk prices but it's not worth it - ever since ordering from Temu, I have gotten daily robo calls growing in number on a daily basis, up to 6 a day now. It seems that by blocking the number, I am signalling someone that there is a live person here and the number gets sold more and more. I am also getting text spams daily and I click report as junk and delete but this is daily. I can't prove a connection to Temu, I would just have to say it is a wild coincidence if it's not them. Have had my phone number since early 90s and this has NEVER been a problem of this magnitude before Temu.
Hello Que, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team