Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
Sure Temu has lots of great junk (emphasis on junk) at junk prices but it's not worth it - ever since ordering from Temu, I have gotten daily robo calls growing in number on a daily basis, up to 6 a day now. It seems that by blocking the number, I am signalling someone that there is a live person here and the number gets sold more and more. I am also getting text spams daily and I click report as junk and delete but this is daily. I can't prove a connection to Temu, I would just have to say it is a wild coincidence if it's not them. Have had my phone number since early 90s and this has NEVER been a problem of this magnitude before Temu.
BEWARE! This site has HACKERS sneaking all through it! I have only used this app twice and BOTH times my back account has been HACKED! And for LARGE sums of money, completely wiping my account clean! I am FURIOUS! There is nothing in this world worth losing all my hard earned money for cheap items! I deleted the app and I suggest you all do the same if you wanna protect what's YOURS!
Hello Kimberly, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away. Best wishes, Temu Team
Since you used SpeedX, delivery has been shabby. I had several orders that were not delivered and I would like to receive the items I ordered but accoring to your customer service, you lost my orders.I will have to stop buying from you, it does not make sense to buy and never receive the things you purchased. Geting the refund is ok but I want the things I purchased. I don't want store credit, as I will not use TEMU anymore, since you guys have not delivered to me what I ordered.I would rather that you return the cash back to my credit card.
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. You can also visit www.temu.com/support-center.html for more customer service contacts. Best wishes, Temu team
I always felt guilty whenever I go crazy shopping online bc I was always like wow I'm contributing to climate change:< BUT THATS WHY IM SO HAPPY THAT I FOUND TEMU I thought that it was just yet another shopping site but they actually have a carbon initiative that makes sure they offset their carbon footprint for every delivery which I love! Super happy that I found a place where I can shop without feeling bad about it 10/10 recommend
Hello Robert, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
The prices are great IF the product comes undamaged. The fact that EVERYTHING is shipped in a flimsy bag without any reinforcement guarentees damage. BuT
The product I ordered clearly stated "Do not bend or fold" on both sides. Your workers then proceeded to put it in a bag with other products and FOLD MY PRODUCT to close the bag, when they could have closed it flat with no issues.
Your workers damaged my product before it even got shipped. If it had been even in a cardboard sleeve, it would have not been folded and damaged to the extent it is, which is unusable.
Hello Melanie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently.If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I've ordered SO much stuff from TEMU and I have to say I was very suspicious at first because the prices were so cheap but highly recommended and you won't regret buying anything.! Couldn't be happier with the prices and the quality
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered lots of jewellery from this site, it all looks so amazing and beautiful in the pictures the prices are so so cheap but I was so disappointed and shocked when I received my order the jewellery looks so cheap really bad quality and easily can break no wonder it's so cheap also some items I received were broken, I won't be ordering from them again and would not recommend either I am very embarrassed to tell my friends how much I paid in total so gutted, the jewellery was all made in China would stay away from this site than you constantly keep getting emails so many all day long temu is cheap and you pay for cheap quality
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu began with enticing initial offers for the first 2-3 orders, providing a favorable start. However, once you transition from being a new customer, the offers cease. Despite the attractive low prices, the quality is disappointingly poor, and the delivery time is unacceptably long. Furthermore, there is a notable absence of a customer service contact number or email for addressing issues.
I made several attempts to reach out to customer service regarding my lost package, but regrettably, no satisfactory solution or assistance was provided. Consequently, I ended up losing approx £50 without any resolution. I strongly advise against falling into this trap.
Continuing from my previous message, I made persistent attempts to contact customer care, investing nearly an hour each time to articulate and clarify the recurring issue. Although they advised me to seek confirmation from Evri, which I promptly obtained, the resolution with Temu remains elusive. Regrettably, my diligent efforts have not yielded a satisfactory solution. Notably, one representative successfully initiated a ticket, but to my dismay, it was closed without any accompanying explanation. This has left me thoroughly disheartened. For your records, this delivery included multiple orders (which can be find with delivery date 23 Dec) so including primary order number is: [PO**************278].
Hello Vikash, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I buy a diferents products with this company and for me is a good provider and cheaper than other company's like to ebay, amazon, etc. The first five starts are the wide spectrum the items and in differents categories the uses of domestic's and work daily. The second five stars is about the easy interface in the phones for you select, review and pay this in a few minutes. Now the two stars is the delivery, that have a long time to receive our goods. The quality of products is another 3 stars for the company because you find goods products and another are regular productos. The prices is the four stars because not all the products are cheap, some products is possible to find at lest price than other's.
It's a alternative seller in some cases for your usualy products that you will need. The average is 3.5 to 4 four stars not more.
Hello Marta, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com.
Right now i notice Temu is just fake ads pretending to sell the artwork of Laelanie Art Gallery and they do not have permission. Temu are not professional and they better remove those ads that mentions Laelanie Art Gallery.
Hello, thank you for your feedback. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. Please contact ipprotection@temu.com directly for intellectual property issues. Our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
This seller had some great and positive ratings and reviews but a part of me was still skeptical about buying this product BUT I HAD NO REASON TO BE. The seller absolutely came through! Pictures and descriptions were very accurate and I got a great product free of any defects or damage:)Temu gets their photos straight from the seller I think so that's why the photos are so accurate. Have been enjoying it so far so thank you!
Hello Nathania, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu has the worst shipping updates of all the online shopping sites. On the day my package was scheduled to be delivered the only update was from two days ago. This is totally unacceptable.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Have ordered several times, and apart from 2 articles, everything was 5 +++. These 2 articles were a beret, which was too small [more for a child], and a dress, which was thinner material than expected,albeit good quality, just not for winter. When I asked about returning, I was informed I can KEEP THE ITEMS, and STILL GOT A FULL REFUND INTO MY CUSTOMER ACCOUNT! LOVE TEMU!
And NO, I am NOT an "influencer" [whatever that is; if you need someone to tell you what to think/ buy/ do, you are beyond help...]
Hello Iris, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I bought a bong off here. Went to open my box up it up and it was shatter. Contacted love Chat. Get told 2 s nf and y back. Well I would but I threw the hole box away bc I was pissed off about..
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was supposed to recieve four orders at the same time I didn't recieve any of them I can't get anyone to answer me on live chat it automatically processed my refund on two of the orders not recieved and said contact customer service on the other two orders which seems impossible I really had good experience with Temu up until now there's two order numbers
Hello Genny, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I did receive my order on time, but half the items weren't even worth the low price. And they have "promotions" that promise free $$$ and items AS LONG AS you try to refer all your friends, and just when you go to do the last referral, the software glitches and won't count your last referral, therefore you NEVER get your prize. I did this with MULTIPLE OFFERS on the site and everything would go fine except 2 things, you will ALWAYS "WIN" there games and get the most credit FIRST and you will ALWAYS LOSE when you try to do the last referral. As I said in my title, these are SCAM TACTICS to get free referrals from you and free advertising without giving you ANYTHING.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
I did not recive items trash company will never purase from temu again! I Have Literal proof from uniuni that it was delivered to the wrong address, ive sent it several people and they are refusing to give me a full refund to original payment method! Its been 2 weeks since my packages were delivered to wrinf address all you get is cookie cutter copy and past anwsers and make you run at
Round in circlea
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
After seeing some ads, I ordered 8 items from Temu. Later, I was worried I'd made a mistake. Ut I got text updates and my pkg arrived in less than 10 days! Thank you so much!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu has something for everyone even my pets love the confirmation text and tracking they send it right away and I have never had any problem with an order
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Was intised to buy a pair of sandals at an absurd low price. This vanished and increased 20x after another "first time buyer" deal was offered. Scam 1.49 turned into almost $30
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Que, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.