Teleflora has a rating of 2.1 stars from 729 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Teleflora most frequently mention customer service, next day and local florist. Teleflora ranks 18th among Flower Delivery sites.
User friendly website and I found everything I was looking for in one place. I recommend Teleflora to anyone looking to surprise their loved ones.
The company's website accommodated our needs by choice of flowers and delivery options - perfect for our situation.
I like the look of all of the flowers. I thought they are really nice. I ordered some for a friend who recently lost a family member. Hoping they get there soon.
I ordered Fowers last week, but the order was cancelled, did not receive a notification, so try it again and hope this time my order will be fullfilled
I have to say I am disappointed. I am shocked that my orders could not be filled. I placed two orders for sympathy flowers. I'm not sure how many florists there are in New London/Waterford area but I know there must be a few. If the order just couldn't be filled on the requested day… I would've hoped to be contacted and discuss a different delivery. If the flowers that I chose weren't available I would've hoped to be contacted to discuss a different arrangement, Instead of my order being cancelled. I absolutely understand some circumstances being out of human control but I honestly thought I had flowers on the way to family members and now today I will need to make the trip myself to assure flowers are delivered. I'm shocked that almost $200 in flower sales were simply canceled.
I have a friend who has been in a nursing home for 21 years. On occasion I love to send her a surprise bouquet to cheer her up and brighten her day. Teleflora has never failed to do a beautiful job with her bouquets.
The plant I ordered was supposed to be approximately 14" wide and 12" tall in a round ceramic pot on a wooden stand. What was delivered was a square ceramic pot with no stand and the plant was no more than 6" wide at its fullest width. I could have purchased it at Home Depot for about $10-$15, instead of the $65 I was charged. I refused the plant and will request a refund through Teleflora.
I have ordered from here before and haven't been disappointed. Flowers are just beautiful. Mom loves them!
Always beautiful flowers and appreciate the discounts to help with the cost... also variety of prices!
The website was very easy to navigate and easy to order. Hopefully the two recipients get their orders on the day we ordered them for. I have never order so far in advance.
I ordered flowers for my anniversary. My order was cancelled. I wasn't informed that it was cancelled or even provided a reason why and now I have to deal with my fiancé undoubtedly crying about how I forgot and this is all my fault, etc when she gets home. I didn't receive a phone call or email. It is close to 6pm here and she will be coming home from work soon so I checked my order status and it says cancelled. When I waited for 15 min to talk to someone, they said it was cancelled to protect me. The order looked "questionable". They never attempted to contact me regarding the order. Then she told me a refund would be issued in 2-10 business days.
Since her Mom passed, I ordered her favorite flower, Hydrangeas, and she got a plant which had no flowers.
Easy to place orders. Great choices, cant get it to download the confimation. It wants a file i don't kow how to do. My order number is *******
I have ordedered flowers from them twice and the first time they came a week late the second time they arrived a week early. I don't understand the point of picking a delivery date if they don't deliver on that date and upon calling customer service I was basically told "it is what it is"
This will be my last order with Teleflora. I've had too many issues with trying to ensure the order I pay for is what the recipient is getting! Service fees too high, their florist always creates substitutes, late deliveries!
I've always used Teleflora in the past without problems. My mother moved so my order to her is from a different florists shop from past orders. Very disappointing! It's comical! And a waste of money.
I ordered flowers for a very dear friend's funeral. I ordered the first photo and spent $111.00! The second photo is what showed up to the funeral home. I was beyond disgusted and embarrassed that I took my card off of it (which was written wrong). I had to get hydrangeas from my own yard to supplement the bouquet. Never ever again will I order from them. I complained and they offered to give me $44 dollars back. Totally unacceptable I should have been reimbursed for the whole amount!
It was easy to order what I wanted was able to look at pictures and see the different arrangements making easy to pick
I've used Telefora previously without and issues. I received nice arrangements from them myself which I what made me start using them. Finding a good florist is hard.
However, I ordered 2 premium bouquets within weeks of each other. One for my dear friends birthday and another Just Because for my parents to let them know I love and miss them as I've been working so much, especially with what seems like a resurgence of COVID in my fiekd of work.
Both bouquets were an extreme disappointment to me when I received text messages thanking me for the arrangements but then seeing that they are not anywhere near the quality or style I selected. More so the florist looks as if they just grabbed a bouquet of flowers from Walmart, Safeway, Bel-air etc and stuck them in a random vase.
Answer: Since December I have been trying to use my floral Groupon I purchased. 3 different transactions have happened since then to try and use the Groupon and their company NEVER delivered any of the flowers. 3 different birthdays I missed and they even transferred me to a supervisor who then charged my account $90 when the order was only $25 after using my $40 Groupon... And after the $90 charge, STILL no flower delivery. I had to get my money back from Groupon because I am never using this company again. I think 3 different times for 3 different occasions is a good enough try to fix the issue I had. I've had hours of phone conversations with this company and it still hasn't ben fixed. Now they charged my account again WITH an uncharge and no delivery. BUYER BEWARE! This company is garbage
Answer: My experience with customer service was very good. They understood my complaint about the horrible mess the florist had sent. They offered me a new arrangement to be delivered or a partial refund. I am accepting a partial refund. My complaint about telefloral is the Florist they used. A totally incompetent floral business and should never be used again.
Answer: I was giving a Groupon and decided to give Teleflora a chance, I've heard of the name before so I THOUGHT it was a reliable company. WRONG on so many levels, the worse experience I've had with their customer service representatives.
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