If you are thinking about buying from this company, save your time and money and find another company and actually read the reviews. I bought flowers from this company for my sister's birthday and we (my mother and her bank account were involved) tried next day delivery as we both live in different states. We included a balloon and a medium sized box of chocolates (the box costed $20 - keep this in mind). I got a confirmation order and everything and thought the whole process went smoothly considering this was last minute. I got an email around midnight saying that my order was cancelled due to suspicious activity. Now, the whole order was around $117 with everything we included but what can be so suspicious about including a balloon and some chocolates? The next day, I went through customer service which was a headache in it's own. Once you finally get through an operator, you explain your situation and then get transferred again but this time to an actual representative from the company. The first time, the representative asked me for the whole card information and I have no idea if it was concerning that she asked for it but since I wasn't able to answer her question because I didn't have the card in front of me (the card used was my mother's card and she wasn't home), she had to hang up which was understandable so I went through again. This time around, I got through quicker as we were trying to get the order sent and the lady had asked me for the last 4 digits of the card. This time, I was able to answer because I did have that information so it was kind of sketchy the first time. I asked if the company was going to charge me the first time and she told me no. The first time around, the charge went through even though they cancelled the order on us and even though they told us that we wouldn't get charged again because the order didn't go through the first time, we were charged twice. My sister did end up getting the arrangement with everything included but the order was still a fail as the chocolates that were sent, were expired since March. The chocolates have been expired for 4 months at this point. We did end up receiving a refund after this huge headache which was the only good thing that came out from this company. My one advice: do not use this company unless you want to go through many obstacles just for a simple order.

In my Shanene from TV show Martin's voice... O my goodness Teleflora! I don't know where to recall where my disgust with this company begins, but it will end with this review and a customer loss if they even care. Before I begin, I am not that completely unhappy that I cannot appreciate good things when all other things were carried out with complete disregard for any part customer service process. With that being said the selection of arrangements are impeccable and beautifully crafted, but this consumer, ME is big on SERVICE and it is in that department in which I was served a perfect failure of events. I ordered this beautiful arrangement for my mom who has relocated to heaven in 2017, on March 22,2022 in which I was allowed to schedule a delivery time, and did so in preparation for other events that would be taking place that day. I selected a before 2PM delivery on May7, Not before 1,2 or 3PM on May 7th was my order delivered. It was well after daylight in Miami, I'm sitting at the bus stop and I receive an email at 830PM advising my delivery had been hand delivered! Not on the way. Not in route. HAND DELIVERED. Immediately, I was stunned because I live alone and could not imagine who could have received the hand delivery. Then I felt a temporary relief as my neighbor has gotten deliveries for me by being in the right place at the right time and for a Lyft ride, I thought that was the case. I got home to find no delivery on my step or at my neighbor's place. UHOH! I called Teleflora at 856PM to learn that my delivery HAD NOT been hand delivered as the email stated. Shortly after 9PM my flowers were delivered too late for my scheduled photoshoot. You know it's one thing not to meet a deadline. Happens all the time. I've been guilty of this very same thing not even 24 hours ago. But it is the lack of communication that has my thongs in a bunch! You mean to tell me that a delivery is more than 5 hours delayed after being purchased over a month ago could only be communicated with lies? CMON MAN! So to sum it up, if you are looking for a beautifully arranged floral decoration, TELEFLORA may be the flower company for you, HOWEVER, if you are requiring just the basic level of service along with that arrangement then RUN FOR YOUR LIFE!

I chose teleflora after comparing arrangements on ftd and 1-800-flowers. They had the prettiest for my dear friend's preferences. I wanted an arrangement that couldn't help but delight my friend on her birthday after just losing a second parent within a year. I tracked the delivery all day and afternoon. Then I received a text and picture from my dear friend of the flowers that had been delivered. My thoughts: how on earth could such a beautiful arrangement been so cheaply replaced and put together? I had never seen such a paltry arrangement at a grocery store. A handful of Peruvian lilies and a rose, some leaves and babies breath?! This instead of tulips and roses? The flowers were supposed to be available in the zip code the delivery was for. They have your phone number in case substitutions are necessary. No call was made. Their policy is if substitutions are necessary there will be an upgrade and never a lesser value. I was in anguish. This achieved the opposite of what I had hoped. Three calls to Teleflora and 1 1/2 hours of my life spent in an effort to communicate to Teleflora that I wanted the flowers I purchased delivered. That sending the pathetic arrangement was adding to sorrow not delighting my friend. It's like giving a waiter a penny. Someone is telling them what they think they are worth. Sending a cheap and paltry arrangement conveys the same message. A message best left unsent. They said they'd redeliver a "complimentary" arrangement two days later but I've received no email from them other than one that they will credit my account $13 dollars and change. I had a promo code. The flowers were still approximately $70 with the promo code. If I didn't want to spend the money on the flowers I selected, I wouldn't have. I wanted to bless my friend on her birthday to send a message of love and care and make her smile. Teleflora is irresponsible, and dishonest. They refused to provide me with the name of the "local florist." I suspect it was some sort of back alley cut-rate shop. Zero stars. Bait and switch con artists. I tried to add the picture of the arrangement Telaflora delivered and the arrangement I purchased. I cannot add a picture of the arrangement I purchased. It was the deluxe "Full of Love" arrangement.

HORRIBLE! NOT AS ADVERTISED! I ORDERED THE ZEN GARDEN AND THEY SENT A DUSTY PLANT! AWFUL! YUCK!

Teleflora pounded my Inbox with offers for Mother's Day flowers, but when it came time to place the order, delivery wasn't available until May 15th. Now, this may be due to COVID-19 regulations, it may not, but either way, please don't advertise what you cannot deliver on the day!

#UsedToGetGREATServiceFromTeleflora
#WhatHappened?

I've have filed a complaint with the Better Business Bureau... here's a copy of the complaint.

On July 28,2018, I ordered a floral arrangement from Teleflora. I was attempting to surprise my wife for our wedding anniversary on Aug 2,2018. This year is especially important because she is 3000 miles away for school and we haven't seen each other in 4 months.

Upon reviewing their website, I decided on a bouquet which looked fantastic in their photos. This bouquet had 3 different options in terms of floral density. Given the occasion and circumstances I wanted to really WOW my wife so I chose the fullest (and most expensive) option of my desired bouquet. The website even went as far as offering measurements of what to expect in terms of width and height of the arrangement, so I felt comfortable upgrading the entry level option because I could somewhat quantify what she would be receiving. The entry level bouquet was under $40, the next tier was approx $50, and the one I ordered was $60.

At the time of the order, I had given the address of the clinic that my wife was completing her practicum as the delivery address. Speaking to her the night before our anniversary (so 4 days after placing the order), she informed me that she would not be going into her clinic the next day. I panicked, and after I finished our call, I immediately called Teleflora to see if we could alter the delivery address. The lady I spoke with was very understanding and she accommodated the request.

The next day, my wife received the flowers and sent me photos. This is where everything went downhill. The picture of the arrangement she sent me looked as though it was the entry-level option (barely). Upon my request, she measured the hight and width as well, and it fell very short of the suggested dimensions online. They were lacking about 50% (or more) of the quantity of flowers depicted in their photos. Their website does say that should the pictured flowers not be available, they will substitute. No where do they say that the picture is just a representation and what will be delivered could be half (or less) or the amount of flowers shown. Also, the card had the previous delivery address on it, so someone scratched it out and (with messy writing) hand wrote the new address on it. That would be fine if it were just an envelope containing the message, but rather this card had the message on it. Very unprofessional. The entire notion of this big, beautiful bouquet with a lovely card had been ruined.

I immediately contacted Teleflora via email, so this would have been within 8 hours of the initial delivery, still on August 2,2018. They replied 4 hours later with 50% refund, so $30.32 return on a $60.64 purchase. This was not optional, or amongst other options, but had been executed by them without any input from me about what solution I might deem appropriate. About an hour later, I replied back suggesting a full refund would be more appropriate, not because I felt that it would, but rather because this is the line of resolution they decided for this case. I would have preferred a redo of the bouquet, and make it even larger than what I ordered as a good will gesture for the error. I also would have been fine with a credit in the amount I paid for a future purchase. Neither option was offered to me.

It took Teleflora nearly 2 days (Aug 4@ 9:20 PST) to respond to my full refund request, and in their email they wrote "I apologize, but in order to issue a 100% full refund, we must pick up the order within 48 hours of the delivery date due to the perishable nature of the product. This allows the delivering florist the opportunity to pick the arrangement up for potential resale. The total refund amount of $30.32 has been issued back to your account. Please allow 2-10 business days for this to show on your account statement or by 8/16/2018." WHAT? Replacement of the incorrect bouquet was never offered to me within 48 hours of delivery - when I made the initial complaint. As I stated above, this option would have been fine with me at the time. Now that 48 hours has expired (due to their delayed response) they cannot honour I have no choice but to accept a resolution forced upon me.

This complaint is not about the money. I have read all the complaints against Teleflora on BBB (almost 600 there) and other websites, and I feel it necessary to take a stand. If not for all of us consumers, they don't exist, and it's time they made us feel appreciated rather than us feeling like we've been ripped off. If nothing else, I hope this helps others avoid this experience. If your occasion is important, or even if its not, BUYER BEWARE.

I thought at first that all of these one star ratings were a result of just the unhappy customers writing a review and that no satisfied customers had left their feedback. Now I know that the reason there are nearly all 1-star ratings is because Teleflora is HORRIBLE! I got the same Mother's Day bouquet for someone in CA, and someone in eastern WA. The one in CA I ordered the deluxe size but it was WAY SMALLER AND SCRAWNIER than the mid-size I ordered for WA. I read that the mbr florists HATE Teleflora because they extort such a high commission of of them, so they'll almost always use 1) Old Flowers - they're not making anything so why use better flowers? And 2) Even if they use the Old Flowers, they'll use the LEAST AMOUNT POSSIBLE, evidenced by photos of both of these orders as well as my past experience. Pro Tip - AVOID TELEFLORA AND SPEND THE EXTRA $ TO GO DIRECTLY TO A REPUTABLE FLORIST. Teleflora is the worst floral network on the planet.

I'd heard that FTD was bad, so I decided to try Teleflora for sending a Mother's Day bouquet. Silly me; I neglected to check Sitejabber for reviews before I ordered. Lesson learned.

I ordered the 'Premium" bouquet, and for these flowers to arrive on Friday May 11, in the afternoon. Although florists are delivering on Mothers day also, I thought I should ask for Friday arrival just to be on the safe side. Friday comes and goes. NO DELIVERY. I call Saturday morning the 12th (I have a recording of my call), and speak to an 'Ellen" in their LA call center. She looked it up, and said very vaguely that something went wrong and they would reorder, and the delivery would be on MONDAY, AFTER MOTHER'S DAY! She also said they'd give me a 50% off coupon towards my next purchase. I said no way, you will deliver it TODAY, and she put me back on hold, then came back on and said that she called the florist, REFUSING ABSOLUTELY to tell me who the florist was, and said that they would deliver it on Sunday, then corrected herself after I raised the question. 3 times more when she repeated herself she said that it would be delivered Sunday, then I had to correct her, and she said Saturday. She didn't mention giving me the 50% off coupon anymore, and I had to get off the phone, so I didn't pursue that. Not that I'll ever use them.

The flowers did arrive on Saturday, BUT they looked really droopy around the sides. I had to apologize for how they looked. I considered having Teleflora replace the bouquet, something I've never asked of a florist, but I know that Jesus will come before they would deliver the replacement so I didn't bother.

HERE'S MY IMPRESSION OF HOW FLORISTS HANDLE TELEFLORA:
Teleflora offers a lot of discount bouquet offers. They're just the middleman; the Florist themselves have to eat the discount. As such, Florists probably can't stand Teleflora, and make up those bouquets with the dying/stale flowers, saving the good stock to use for customers who have directly called that florist. If you look at all these reviews, you'll see the pattern that everyone gets junk.

MY ADVICE: 1) Don't touch Teleflora with a 10 ft pole. 2) Call an area florist directly (after seeing their reviews) and place your order; that way you have an actual NAME of the florist as Teleflora REFUSES to tell you which florist they used (could be a vocational school class for all you know), and you have a prompt recourse with someone who can actually do something in case you have a problem. It's extra work to look for an area florist online, but it's not that much extra work and it's worth it.

WORST FLORAL COMPANY/MIDDLEMAN IN THE WORLD.