asked byon 5/7/20
My experience with customer service was very good.
They understood my complaint about the horrible mess the florist had sent.
They offered me a new arrangement to be delivered or a partial refund. I am accepting a partial refund.
My complaint about telefloral is the Florist they used.
A totally incompetent floral business and should never be used again.
I emailed them as soon as I found out about the problem. They got back to me the next day via email & offered a partial refund. I expected customer service to care more- especially when I offered to send them a photograph, but they must receive complaints all the time because it didn't seem like a big deal to them.