Teleflora has a rating of 2.1 stars from 729 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Teleflora most frequently mention customer service, next day and local florist. Teleflora ranks 18th among Flower Delivery sites.
I ordered a pretty pale yellow vase with a big pink ribbon, filled with cheerful flowers, and lots of them. It came in a clear vase with more greenery than colorful flowers. Totally disappointed.
Thank you for your timely delivery and beautiful flowers, very big flowers and so beautiful, I really like the flowers that how you created.
I ordered a flower cake for my niece's birthday from this company. Before placing the order, I entered the zip code for delivery to see what was available in her area. They showed me an assortment, I picked one and placed my order. 1230 on her birthday they emailed me to cancel the order with no alternative suggestions! Really?
I ordered a 74.99 flower arrangement to comfort my manager after some stressful business discussions. While I understand substitutions are likely, the described item contained several roses among the other flowers. As far as I can tell from the photo posted by the recipient, there were no roses and the appear to have been replaced with cheaper carnations. I don't feel like I got my money's worth.
I know that I am going to get great service! I have ordered from Teleflora for a long time for special occasions and I have not had any problems ordering from them at all.
I ordered a bouquet of flowers for a friend who lost her husband recently. She sent me a picture of the bouquet which she was thrilled about and looked great. I was very pleased with how quickly it was delivered and the follow-up email once it was delivered. I will definitely use this service again!
I sent flowers to friends several times this month; one through Teleflora and another through another company. Both times I chose the deal of the day. Teleflora's bouquet was very beautiful so that's why I chose to go through them again
I needed to make a small change to my order and tried to use the hat feature. It took 48 min and then "timed out" while I was texting with Christien. And I still didn't have an answer! The confirmation email didn't provide an order number either which would probably made the process easier. We'll see if the flowers even get delivered!.
I ordered several arrangements for my mother's funeral 5 days ahead of time. I received an email stating 2 of my orders were cancelled the day before services. This made me worried about the other orders so I called the "local" florist I chose at checkout and they only received one of my orders which they were unable to make and said teleflora gave them no way to contact me. I called teleflora and all they would tell me was the other orders were scheduled for delivery but refused to tell me which florist had them. I was left hoping they would show.
I'm absolutely appalled that they would cancel funeral flowers the day before the scheduled delivery! Absolutely unacceptable! ALWAYS USE YOUR LOCAL FLORIST DIRECTLY.
The promotions are excellent, the selections are varied and I always find something that I like and also is within my budget. The cards are helpful and to be able to add balloons and chocolates is a great idea.
Beautiful flowers and a great selection! Many options to choose from and I really like how you can customize your selection!
Do NOT order from Teleflora! I ordered three days ahead of when I needed them and the "progress" diagram showed they were with a florist. The day they were to be delivered, they texted me and said they couldn't be delivered. These were a VERY important present for someone out of town and there was nothing I could do for her birthday except look stupid and apologize. If they had even told me yesterday, I might could have still gotten something to her. They sent me a discount code for my next order for my troubles. Are you kidding? I would NEVER order from them again!
Teleflora made giving fabulous floral arrangements an easy and affordable process. They confirmed the order immediately, and my friends will receive their flowers tomorrow.
The delivery didn't look anything like the picture I ordered. It was for a boy and it was so generic. Spent $100 on a crappy arrangement. So upset!
I was excited to order flowers for two siblings. I ordered online from Telaflora.com. The order was accepted. 6 hours later I was surprised to get an email that the order could not be filled by the vast network of florists. I proceeded to find the phone number of the closest Teleflora florist and called them and asked if they delivered to the address in question. I was told sure. They had not been asked by Teleflora to deliver the flowers I requested. After discussing this with them, I asked if they could provide me with a similar arrangement and the could. I placed the order directly with them. I will never again use Teleflora online as it is evident no effort will be made to fulfill the order. The service I received at the local florist was exemplary--- unlike the service I received from teleflora. Com
I am still waiting to find out if the other order is filled. But at this point I hope it is not! And they just refund my money.
The flowers when delivers where beautiful and I loved how it was arranged, only downside is it was not delivered in the same vase, as the order also my order had roses the florist did a beautiful arrangement would be nice to have included more roses just as the image online
FTd flowers was my first choice but i could get a same day delivery then i found ur add via FB offering sameday delivery then i thought i'd give you the chance and i don't regret it at all Thank very much
Have not received the order yet but the site made it easy and had many arrangements to fit every budget
Good services rendered and also a customer friendly service, it was nice getting products from them.
Answer: Since December I have been trying to use my floral Groupon I purchased. 3 different transactions have happened since then to try and use the Groupon and their company NEVER delivered any of the flowers. 3 different birthdays I missed and they even transferred me to a supervisor who then charged my account $90 when the order was only $25 after using my $40 Groupon... And after the $90 charge, STILL no flower delivery. I had to get my money back from Groupon because I am never using this company again. I think 3 different times for 3 different occasions is a good enough try to fix the issue I had. I've had hours of phone conversations with this company and it still hasn't ben fixed. Now they charged my account again WITH an uncharge and no delivery. BUYER BEWARE! This company is garbage
Answer: My experience with customer service was very good. They understood my complaint about the horrible mess the florist had sent. They offered me a new arrangement to be delivered or a partial refund. I am accepting a partial refund. My complaint about telefloral is the Florist they used. A totally incompetent floral business and should never be used again.
Answer: I was giving a Groupon and decided to give Teleflora a chance, I've heard of the name before so I THOUGHT it was a reliable company. WRONG on so many levels, the worse experience I've had with their customer service representatives.
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