Teleflora

I ordered flowers for my mother's birthday. They said that they could deliver them the same day. I was fine with them being delivered on her birthday. Her birthday came, but there were no flowers. And she waited at home all day. No flowers or phone call. This continued on for 6 more days. I kept checking the status of my order and it was listed in the tracking system as still with the florist. Then on day 8 at 7:30 AM it is listed in the tracking system as having been delivered. I called my mother, and she said that still nothing had arrived. I made several attempts to contact the company and could not get a real person for the first few attempts. The person responding to my email was responding from somewhere overseas. Eventually they gave me a number where I could contact a real person. That person apologized and when I said I wanted a refund because the flowers were never delivered, they asked me to hold on and said that they would credit my account and give the full refund. That never happened either. After another week I received a bill for the more than 60 dollars charged to my card with them. I also received an email saying the flowers were successfully delivered. My mother still has not received any flowers up to this day. In my opinion, this is the worst floral company ever. I have canceled my account and advise people to not trust them because they are a bunch of thieves. But that is just my opinion. Do whatever you want, if you want to be disappointed by their lack of integrity. If they were incapable of delivering the flowers for her birthday, they should have just been honest. But instead, they made money off of me and my mother never received her birthday gift from me. I'm sorry, but this is just frustrating, and people should know how dishonest they are.

I purchased a premium arrangement and a balloon for around 98.00 on April 27th. The flowers were for my mother because her Birthday was on May 9th and Mothers Day May 10th. They were to be delivered on her Birthday. Never came. They promised it would be delivered on Mother's Day. Never came! I called and cancelled my order the night of Mothers Day and gave them a piece of my mind! They apologized and said I wouldn't be charged for it. Ok, so the flowers showed up on May 12th. A light knock on the door and the flowers were placed on the ground in front of the door. When my sister answered the door she stated" Excuse me, but there's aren't the flowers that were ordered. The delivery driver said "Well, roses are expensive!" Then my sister said "where is the balloon and the reply was " This is what they have me to drop off." I'm attaching the pic of the flowers, vase I ordered and a picture of the flowers received. I am so upset! I called my mom crying and telling her I'm sorry she didn't get her gift for her Birthday and Mothers Day and now she received flowers that I could of put together for less than 15.00!

I selected Teleflora because they not only offered a 10% discount for next day delivery, they also gave me 20% discount on a future order.

I ordered mothers day flowers for my 82 yr old mother who lives 700 miles away because I couldn't be there during this Pandemic and what my mother received was a JOKE of an arrangement. There was not ANY part of it that was what I ordered. NOTHING... including the Teleflora vase it was supposed to be in. When contacting the local florist they advised they had rejected the order for lack of inventory... they did NOT have the items in the arrangement... Teleflora then took it upon themselves to tell the florist they could make whatever arrangement they wanted... WITHOUT any authorization/email/call to or from me! I specifically rejected the "option" on their website for a "florist made" arrangement. I spent hours looking for the perfect one... by ZIP CODE to make sure what I ordered was available. All sites are set up to use zip code so you get rejections if they do NOT have it available... but the Teleflora site gave me options of arrangements that were obviously NOT available. I was sick to see what my mother received in place of it! Bad enough I couldn't be there with her... but this was like being slapped in the face! I will NEVER, EVER... EVER do business with Teleflora again. And that is even after they refunded 50% to me because they KNEW they were guilty of bait and switch and basically "stealing"! As far as I'm concerned, I should have received a full refund for the disgrace they sent my mother... SO SICK over this! Look at the pictures below... the 2nd is what she received... the 1st is what I ordered & paid for... and tell me I don't deserve a FULL refund! They are pathetic! How can you run a business like this? I will be sharing my experience EVERYWHERE! Thanks for ruining my mother's Mother's Day! Zero stars is what you deserve Teleflora..."0"!

I got just what I wanted at a very reasonable price. The only drawback I would have to say would be that I couldn't get same day delivery.