Teleflora

I would just like to inform you guys that you have the WORST customer service ever. I had ordered flowers to be delivered to my cousin in the hospital. Her mom had messaged me letting me know she was being discharged and I called in and spoke to a guy who I asked if we could change the delivery to my cousins house. He told me they had not been delivered yet and he would update the florist and that if they couldn't I would get a call back letting me know. Well Ofcourse the flowers were delivered to the hospital (which at this point probably aren't even there anymore). I called in to see what happened and another guy told me the best he could do was send me to the complaint department. So I asked to speak to a supervisor where I spoke to a incredibly rude lady named Janet. She told me the best that she could do was call the florist in the morning to ask if they would go to the hospital and pick them up and deliver them to her house(if they are even still at the hospital) Never did she take my number or even my cousins address to her house. Every time I tried to speak she talked over me and did not listen to one word I was saying. I have spent money on these and now my cousin has no flowers. If I would have gotten a phone call back like I was told I was going to get I would have walked to the other side of the hospital myself since I work there and picked them up. But now because of covid I can't get into that side of the hospital. After getting no where with Janet she hung up on me. I've never been treated so disrespectful by someone in my whole life. All I want to do is get the flowers I paid for to my 14 year old cousin that's had a total hip replacement. She was awaiting this gift from us and now didn't receive it. I will be telling every person I know to never order flowers from here because of your guys TERRIBLE customer service.

I had ordered flowers for my Mom for Mother's Day on May 4th - it stated that they would deliver by May 5th - May 7th - when looking on the tracker to see if the flowers were delivered - it wasn't delivered. Called them on the 6th cause Mother's Day is on the 8th asking why has the flowers not been delivered yet considering that it said it would be on May 5th- they said that they will contact the florist - They came back to me on the phone and said - we can't get in contact with the florist. Since you can't get in touch with them, can we use a different florist so it can be delivered on time? They said - sure! So, now it's the 8th - they said that they can't guarantee it to be delivered before or on Mother's day but definitely on Monday, May 9th - So, today is May 9th and after 8:00 pm -- still NO FLOWERS! Now, I want my money back. Mine you, now I have to tell my mom that she is receiving flowers so she can help look out for it. She said that they FINALLY was able to contact the florist (after 8 pm) and was going to deliver it tomorrow. No Thank You, not only cancel it but now I want my money back because this should have been delivered on May 5th - Mother's Day is May 8th (yesterday) it's late now - It was late today but I was okay with waiting until today - she said that they will cancel it but now I have to wait for them to call me back tomorrow for them to give me the status of my refund. I'm so ready to dispute this with my credit card if they give any more trouble. DO NOT order from Teleflora!

I needed to have flowers delivered same day, so after researching other sites that were able to deliver same day, I came down to two places. I chose to go to Teleflora. I wish I hadn't. I got though the online order just fine, no problems. Received the confirmation email that they got my order and it showed the delivery date I requested (same day). Over an hour later I receive a text message saying that there is an issue with my order. I called the number the text told me to and gave them the order number the text told me to give them. They didn't have record of my order. She tried looking it up two different ways and couldn't find my order. After being on the phone longer than I should have been, she finally found it. Now I am being told that they can't deliver the same day because my order was placed too late. The cut off time was 3pm. Funny, I received the confirmation email at 2:16 that my order was received. Apparently it took nearly an hour for them to decide which shop would fill the order, and by then it was 3:04. Now it's somehow my fault and now it's too late to go to the other shop I chose. Now if I want to have flowers delivered tomorrow, it will cost me more because it's a Saturday. I get that you may not be able to deliver it the same day if the order is too late, but it wasn't. The system is all automated. I should have been notified immediately (or at least within 20 minutes) that they could not fill my order as requested. I should have had plenty of time to go with another shop. Why on earth in this day and age did it take so long to route my order? Really, really not happy. I will not use this company again and will encourage others not to as well.

Searched google for same day delivery florist companies and Teleflora's site popped up. I selected a bouquet to send to a friend for her birthday because something came up and I was unable to attend the celebration. I placed the order and received confirmation email at 1:00pm on a Tuesday confirming the delivery would arrive to her by the end of the day. JUST WAIT...

I receive a call by a rep at 5:15pm saying they were unable to deliver the order that day because the florist already delivered to that area. Okay? Couldn't have let me know sooner? Anyways, she promised and guaranteed the order would be delivered the following day (Wednesday) and I convinced her to give me 30% off the deal.

Well, here we are on Wednesday and I just got an email notification stating they were unable to deliver my order today because none of the florists had the arrangement (it was a basic $25 bouquet, not hard to come up with something), and they could get it out tomorrow, Thursday. The rep I spoke to said the rep yesterday must have been lazy in updating her notes and it's an issue they have within the company. OKAY?! Sorry, don't care, I'll take my happy a** to the store and buy her flowers and deliver myself at this point.

Bottom line: they advertise same day delivery, call you at the very last minute at end of day to break the news that they can't get the order out so you can't cancel and order with someone else, charge an absurd service and delivery fee, and don't even provide what they charge for!

To the company execs: you should spend more time and money focusing on your servicing department rather on your advertisements and google search engine optimization. What's the point in attracting more people to the business when it's run so poorly? FYI: if you are 3 days late on a same day delivery order, cover the costs yourselves and offer to do it for free.

MOVE ALONG, PEOPLE. DON'T USE THIS SITE

DO NOT! I REPEAT DO NOT DO BUSINESS WITH TELEFLORA! I PLACED 2 ORDERS FOR FUNERAL FLOWERS - ONE WAS A CASKET SPRAY AND THE OTHER A STANDING SPRAY. THEY NEGLECTED TO SEND THE CASKET SPRAY AND DID NOT TELL ME AT ALL! I WENT TO THE FUNERAL EARLY TO MAKE SURE EVERYTHING WAS IN ORDER AND I NOTICED THE CASKET SPRAY WAS NOT THERE! I CALLED THEM AND THEY TOLD ME "OH" THE 3RD PARTY VENDOR COULDN'T DO THE FLOWERS. I REPEATDLY ASKED WHY NO ONE NOTIFIED ME OF THIS AND WHAT AM I SUPPOSED TO DO NOW WITH THE SERVICE ABOUT TO START AND NO CASKET SPRAY? THEY LEGIT TOLD ME WELL UNFORTUNATELY THERE ARE NO FLORIST IN YOUR AREA WHO CAN GET A SPRAY TO YOU! THEY REPRESENTATIVES WERE COLD, NASTY AND LACKED ANY SIGN OF COMPASSION! I DEMANDED TO KNOW WHO THE 3RD PARTY VENDOR IS SO I CAN CALL THEM. I WAS TOLD WE PROTECT THE PRIVACY OF THE VENDORS AND CANNOT SHARE THAT INFORMATION. SO YOU MEAN TO TELL ME THAT AT THIS TIME MY LOVED ONE'S SERVICE IS ABOUT TO START AND YOU ARE LIKE OH WELL! WHERE IS THE COMPASSION! I DEMANDED A REFUND FOR EVERYTHING AND WAS TOLD I CANNOT HAVE A REFUND ON THE 1ST ORDER BECAUSE IT WAS DELIVERED. I AM STILL WAITING FOR MY REFUND FOR THE CASKET SPRAY. I CALLED ANOTHER FLORIST THAT WAS 5 MIN AWAY AND EXPLAINED THE ISSUE TO THEM AND THEY MADE ME A BEAUTIFUL SPRAY AND IT WAS MADE WITHIN 15 MINUTES OF THE SERVICE. CITYLINE FLORIST IN BROOKLYN NY SAVED THE DAY AND SHOWED MY FAMILY THE COMPASSION AND UNDERSTANDING WE DESERVED DURING OUR GRIEF. TELEFLORA IS TRASH!

I ordered the Magical Muse Bouquet - Deluxe and was expecting something similar to the picture online but I received something that was much smaller.

FOLLOW THROUGH WITH YOUR ORDER! I ordered flowers for my daughter's birthday in another state. I received a confirmation from Teleflora that my order had been delivered to the front door of my daughter's home. I realized my daughter hadn't called me to thank me for the delivery so I called her to see that she got them. She had not. I told her that I had an email confirming delivery. She had nothing. I immediately called their customer support to inquire. MIND YOU, I placed this order a month ahead of time to make sure it was delivered in a timely fashion. The customer support told me it was delivered. I told them it was not. They put me on hold and came back with an apology. "Oops... it will be there tomorrow." I wanted to know WHY I had an email confirming delivery. No answer. I was FURIOUS. Had this been a delivery to a friend or funeral home, or somewhere I wouldn't have expected a call, I would have never known it wasn't delivered because Teleflora told me it had been delivered through email confirmation. They offered to have it delivered the next day. HER B-day was TODAY I explained. Again, no explanation or solution. He then offered me 20% off my next order. SERIOUSLY?

They delivered the order the next day with another plant and an apology note. My daughter was very happy with the arrangement and the extra plant, so I didn't pursue the issue nor did I use my 20% off coupon offered to me. No one ever called me to explain why I was notified of a delivery that didn't happen. IF YOU USE THIS SERVICE, make sure you follow through with the recipient to make sure it was delivered... even if you get a notice of delivery. I will NEVER use them again and I'm telling everyone I know not to use them either.

BEWARE! WARNING! BEWARE!

Teleflora is NOT a legitimate business! Do NOT use them!

WARNING! BEWARE! WARNING!

Purchased and scheduled on Monday for delivery today (Friday). Got a call at 11:15 am on the day the order is supposed to be delivered and was told they can't get in touch with a florist (Called from *******238). Apparently, they waited until this morning (delivery day) to try and find a florist. I was given the option of (1) "hopefully" they can get it delivered tomorrow or (2) cancel my order. As I'm sure a lot of folks are aware, flowers are ordered for specific events - the event I'm ordering for is tonight. It is now too late in the day for me to get anything delivered. They screwed me over.

**Update: they cancelled my order the day AFTER it was to be delivered because they couldn't find a florist in their network. They told me they had a florist, accepted my order, took my money, waited till the morning it was supposed to be delivered to try and find someone, called me and told me it would be delivered the next day, then cancelled because they didn't have a florist the day after (which they notified me of via email). THIS IS ABSOLUTELY RIDICULOUS. If they had told me they didn't have a florist in their network when I tried to place the order, I could have contacted someone myself. They completely RUINED this event. Do not trust them**

Update: ** I've called their help line and now have been on hold for 45 mins and counting without being able to talk to a live person. Every 30 seconds "Thank you for calling the floral customer support line. All support specialist are currently helping other customers, but your call is very important to us and we'll be happy to help. So please hold for the next available specialist". Over and over and over again. Thanks for the "help", Teleflora. Maybe if you didn't screw over your customers there wouldn't be this many people needing help? Get you s*** together. **

Update: **1 hr, 7 mins on hold. Finally got through. The person I spoke with ("Nicole") was actually great, it's too bad that Teleflora sucks. Apparently, they repeatedly tried sending my order to a florist in a different town - even though the address I enter for the recipient was correct and showed that they had florist available in that area. I was told that I'll get my money back in "2-10 business days". They are the middle man... they don't grow the flowers, they don't arrange them, they don't even deliver them... they just handle the logistics... and their logistics capabilities are this poor.**

EXCELLENT SERVICE BEAUTIFUL FLOWERS, delivered on time friendly service, flowers were beautiful nice.

I ordered succulents in an old truck. She received a clear vase. Very disappointed in what she got.