Kathy O.

FOLLOW THROUGH WITH YOUR ORDER! I ordered flowers for my daughter's birthday in another state. I received a confirmation from Teleflora that my order had been delivered to the front door of my daughter's home. I realized my daughter hadn't called me to thank me for the delivery so I called her to see that she got them. She had not. I told her that I had an email confirming delivery. She had nothing. I immediately called their customer support to inquire. MIND YOU, I placed this order a month ahead of time to make sure it was delivered in a timely fashion. The customer support told me it was delivered. I told them it was not. They put me on hold and came back with an apology. "Oops... it will be there tomorrow." I wanted to know WHY I had an email confirming delivery. No answer. I was FURIOUS. Had this been a delivery to a friend or funeral home, or somewhere I wouldn't have expected a call, I would have never known it wasn't delivered because Teleflora told me it had been delivered through email confirmation. They offered to have it delivered the next day. HER B-day was TODAY I explained. Again, no explanation or solution. He then offered me 20% off my next order. SERIOUSLY?

They delivered the order the next day with another plant and an apology note. My daughter was very happy with the arrangement and the extra plant, so I didn't pursue the issue nor did I use my 20% off coupon offered to me. No one ever called me to explain why I was notified of a delivery that didn't happen. IF YOU USE THIS SERVICE, make sure you follow through with the recipient to make sure it was delivered... even if you get a notice of delivery. I will NEVER use them again and I'm telling everyone I know not to use them either.