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TelefloraReviews 729

2.1
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Teleflora Reviews Summary

Teleflora has a rating of 2.1 stars from 729 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Teleflora most frequently mention customer service, next day and local florist. Teleflora ranks 18th among Flower Delivery sites.

service
184
value
175
shipping
155
returns
92
quality
157
Texas
1 review
0 helpful votes
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The item I received looks nothing like what I paid for, it was a waste of $85 not to mention I paid a extra $15 to get it delivered before 1pm and it was delivered past that. I want a refund.

Date of experience: April 18, 2021
New Jersey
1 review
0 helpful votes
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Disappointment
April 12, 2021

Nothing like the pictures too much money and they come totally different Bouquet, Small not good quality roses..

Date of experience: April 12, 2021
South Carolina
1 review
0 helpful votes
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I ordered a bouquet of flowers with a vase. It was supposed to have white roses, white aesthetic lilies and white Istroemeria. Blue vase. The bouquet that was sent to my daughter for her birthday had daisies and carnations. NOT EVEN CLOSE.

I contacted them and they are giving me a 30% discount. BIG DEAL.

I will NEVER use them again.

Date of experience: April 11, 2021
Alabama
1 review
0 helpful votes
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Incompetent
April 11, 2021

Didn't deliver to my person. Left with a stranger. Florist claims it's done then. It's not. Also, they charge $15 for early delivery before 1pm. Doesn't happen. One other time they sent wrong flowers. Florist at least called then to fix. However, recently, florist didn't call and left flowers with a stranger! Someone who claimed to call my person and of course never did. Last 3 experiences with Teleflora has been horrible! A waste of money, frustration, and embarrassment. Don't ever use this company.

Date of experience: April 11, 2021
Virginia
1 review
0 helpful votes
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I was not informed of the status of my order. For example, no confirmation of delivery or when to anticipate delivery.

Date of experience: April 10, 2021
Michigan
10 reviews
26 helpful votes
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Never delivered never got a refund! SCAMMERS
April 8, 2021

I ordered my best friend an arrangement to be delivered Easter Sunday. The next day I called, they told me the florist wasn't open Sunday but they would deliver Monday. I called and got lies from TELEFLORA for 12 hours Monday April 5,2021. Every time I talked to TELEFLORA I got lie after lie! This company is a scam and a bunch of liars! I will be reporting them to BBB! I'M WARNING EVERYONE NEVER USE THIS COMPANY! The worst, horrible they just steal your money!

Date of experience: April 8, 2021
Wisconsin
1 review
0 helpful votes
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Awful delivery times. If you order and pay for same day will take 4-5 days. Terrible experience twice

Date of experience: April 3, 2021
New Hampshire
1 review
0 helpful votes
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I ordered flowers for three people at the last minute, and they were delivered as promised in the time frame promised. The flowers were beautiful, exactly what I ordered, and had a wonderful bouquet. All good.

Date of experience: April 3, 2021
California
1 review
0 helpful votes
Follow Mandeep K.
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Thought I would try using Teleflora by seeing the lovely pictures online.
What you see online vs what gets delivered is my concern. Such a bad arrangement and a disappointment when spending $70 on flowers to congratulate a family member.

Date of experience: April 2, 2021
Pennsylvania
1 review
0 helpful votes
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Anniversary
April 2, 2021

So many choices and a large variety per choice. I was looking to surprise my wife and ordering the day of our Anniversary was my goal. Teleflora exceeded my goal. I will be using Teleflora for all my flower deliveries.

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Very disappointing
April 1, 2021

The flowers sent looked nothing like the picture and were very paltry. Recipient said flowers were delivered broken off and card was sopping wet on arrival.

Date of experience: April 1, 2021
Connecticut
1 review
0 helpful votes
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DO NOT ORDER FROM THIS COMPANY
March 30, 2021

I ordered a floral arrangement a week ago for a friend who is turning 70 & resides in NC. I ordered the arrangement from Teleflora and I noticed that Teleflora took the money from my account immediately. Usually the money is taken out upon delivery, I really didn't think much of this, I should have. Today at 3:30pm(EST) I received an email from Teleflora stating that where my friend lives they do not deliver to that location! I lost my temper and stated why am I being told this now and why did you accept payment from me knowing that you don't deliver to this location? I was told by the representative that they would contact a local florist and they will do an arrangement for me but no guarantees it would be delivered today! Today is her celebration not tomorrow I told the representative & also how do I know what the arrangement is going to look like or be equal to what I paid for! I received no response from the representative to these questions. DO NOT USE THIS COMPANY!

Date of experience: March 30, 2021
Georgia
1 review
0 helpful votes
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Run!, do not use this terrible company. Ordered flowers a couple weeks ago to be delivered yesterday mar 25 2021. No flowers delivered, no call nothing. Called today and no help except to say they will deliver next week! Totally unacceptable! Please do not make the mistake of using this company. I will be requesting a charge back from my credit card company

Date of experience: March 26, 2021
Ohio
2 reviews
0 helpful votes
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I ordered flowers from Teleflora because I had a Groupon, and I just wanted to brighten someone's day. I love the option of being able to ship same day or next day, and there are so many beautiful options to choose from. The Groupon allowed me to choose an option that literally cost me nothing more than the cost of the Groupon, aside from the delivery service fee. I will definitely use Teleflora again, and hopefully will be able to purchase Groupons from this company as well.

Date of experience: March 24, 2021
Illinois
2 reviews
0 helpful votes
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Never again
March 23, 2021

I ordered a Jade plant in sympathy to be sent to my daughterinlaw. She did not receive what was ordered. Another plant was sent without our OK. It was not a plant we would have EVER picked.
I contacted Teleflora to send out the correct plant. We could then return the other plant in exchange. Twice their response was to offer some of money back, but it didn't even cover the cost of the plant, not to mention we'd be eating the cost of delivery.
Getting an ugly plant for cheaper didn't solve our problem. Especially because it was a plant specifically picked out in sympathy for my relative's loss.
I'll never use teleflora.com again. Too many other options.

Date of experience: March 23, 2021
Virginia
1 review
0 helpful votes
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Because what is delivered will look nothing like the pictures anyway. Instead, you can use all that extra time doing other things, like executing a flawless chicken dance performance.

Also, don't waste money on the premium upgrade. It is a total ripoff and the only thing that will get any bigger is the size of your bill.

Date of experience: March 18, 2021
Colorado
1 review
0 helpful votes
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Second order not delivered on time
March 17, 2021

I have now attempted to use teleflora twice for deliveries. Twice now, the orders were not delivered on the date specified on the order. In fact, the second one has yet to arrive.

Date of experience: March 17, 2021
New Jersey
1 review
0 helpful votes
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DID NOT DELIVER MY FLOWERS
March 17, 2021

I ordered from this company, for my wife on our anniversary. Not delivered on day promised havent delivered still 3 days later. DO NOT USE THIS COMPANY!
They have my money earning interest, yet no flowers
BUYER BEWARE!

Date of experience: March 17, 2021
California
1 review
0 helpful votes
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The
March 12, 2021

They provide the best of services. I have used their services twice and they delivered on time and the exact thing I ordered for

Date of experience: March 12, 2021
Florida
1 review
0 helpful votes
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So I bought the Premium bouquet for my other half as a surprise, just cause. So i pay 97.00 to then have a little crap vase with 4 roses and greenery and that's it. So they adjusted my bill and returned 29.oo back like that made it worth it but i said hey fine no biggie ill give them another shot. WELL Guess what they failed again this time they waited until the last min to let me know the delivery wont be made but they can expedite it, Like what exactly are they going to expedite the half $#*! flower making or the fact they cant deliver when they say they will. So in this regard i just called customer service and had them cancel the order completely i wont be using this delivery site again they HONESTLY DONT deliver the quality they say they do and its just a huge let down don't waste your money you can buy the same flowers at the grocery store and make a Way better arrangement
Save yourself the headache and go buy them yourself or find another supplier cause this one is just made directly to rip you off and then act like they had no control in it.
And FYI im still waiting for the 29.00 and the refund for the other bouquet that i had to cancel i had to call my CC company to dispute the charge since they are taking their time to give me back my money.
They literally are just CRAP! Don't waste your money...

Date of experience: March 10, 2021

About the business

Flowers always hand-delivered by local florists make a perfect gift. Send fresh flowers online for any occasion this year and make loved ones smile.


teleflora.com
Founded in 1934
Los Angeles, CA, United States