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TeespringReviews 555

1.9

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Teespring Reviews Summary

The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
218
value
219
shipping
214
returns
135
quality
201
This company responds to reviews on average within 16 days

We monitor reviews for authenticity

New York
1 review
3 helpful votes
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Ripoff Central
January 22, 2017

Wow do I wish I had seen this site before I ordered my hoodie for the Women's March January 21. I ordered my hoodie on January 15 because they promised it would arrive before January 20. I later learned they didn't even begin to print the sweatshirt until January 17. It finally was on my doorstep when I came home from the March. Why on earth use DHL when you're sending from Kentucky to Virginia, or did they send it from China?
When I asked for a refund and said I was going to send it back they said they will happily give me a store credit. I do not want to buy anything from them ever again. What a rip off.

Date of experience: January 22, 2017
South Africa
1 review
2 helpful votes
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Teespring while it makes an effort to advertise on Facebook. But the fail to deliver. I ordered a couple of T Shirts and Hood sweater on Nov 30th and 1st Dec 2016. To date they have not delivered nor bothered to contact me via email.

Date of experience: January 21, 2017
New York
2 reviews
2 helpful votes
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Poor customer service
January 21, 2017

I received a shirt with the word "person's" spelled "preson's" and when I contacted customer service about the error they basically said sorry - that's how it is on the website, your order was processed correctly. I went back to the website and sent them a picture of the product clearly without spelling error. Not to mention, why would they promote a defective product?

My advice is to shop somewhere else.

Date of experience: January 21, 2017
Australia
1 review
3 helpful votes
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What is happening
January 15, 2017

We are trying to order a hoodie that as gone out of production my wife as tried to put her MasterCard details but card as been declined

Date of experience: January 15, 2017
Arizona
1 review
3 helpful votes
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SCAM - Doubled my order
January 10, 2017

I ordered a t-shirt for my daughter for Christmas. A week later I noticed in my email that it said it was ordered again. I did receive both orders but asked them how they fraudulently ordered from my credit card AGAIN. All I would get back via email was to ship one of the shirts back to them paid out of my pocket mind you before they would credit me back. I found it over and over and stated I should not have to pay for something they some how ordered under my credit card. They just said sorry that I would have to ship it back to them for me to get reimbursed. Terrible customer service and no I did not ship the shirt back since I know they probably would never credit me back and I would be out the money for the shirt plus the shipping of it back. Terrible company and I will never buy from them again.

Date of experience: January 10, 2017
Maryland
1 review
3 helpful votes
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I ordered a shirt on 12/15/16 and received a message saying that the shirt would be delivered between 12/30/16 and 01/04/17. On 01/03/17, I contacted the company to get a realistic delivery date, and told them that I would just cancel the order if they could not do that. Amazingly, the t-shirt shipped the very next day on 01/04/17 from KY. I live in MD, which is about 550 miles from KY, and it then took 6 days to arrive. It sat at a DHL distribution center 35 miles from me for 2 days before it was passed off to the USPS for the actual delivery.

Date of experience: January 10, 2017
New Jersey
1 review
4 helpful votes
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Terrible
January 10, 2017

Wish I would have did a review search on this company. They screwed me. I ordered 2 shirts in early November 2016 it's Jan 10 and still no shirts. I'm out 60.00

Date of experience: January 10, 2017
Michigan
1 review
3 helpful votes
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SCAM!
January 10, 2017

I ordered a hoodie from this company. I received a tracking number which said that everything was delivered. It was not delivered. I sent them an email because you cannot get ANYONE on the phone at any phone numbers listed. I received an email that basically said, "sorry, we can't do anything for you, your claim has been closed". Needless to say I am now out $50.00.

Date of experience: January 10, 2017
Maine
1 review
1 helpful vote
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What a horrible experience. I won't waste my time or money on this site again. It took a month to get the tshirt that I ordered. When I attempted to call their customer service I was sent to their website to either email or live chat with someone. No option to actually speak with someone. Their live chat didn't work and it took days before I received a response by email. The response was general and very unhelpful. So frustrating. Well I got the tshirt... finally. It's thin and not the best quality. Disappointed!

Date of experience: December 27, 2016
Missouri
1 review
0 helpful votes
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Not what I expected
December 11, 2016

Ordered their limited time Surfing Christmas "sweater" for my fiancé, the design was cute but the quality of print was very faint. It's came as a thin sweat shirt rather than a thick warm sweater. Will not buy from them again. It's also took a long time to arrive since I ordered it.

Date of experience: December 11, 2016
Washington
1 review
0 helpful votes
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HORRIBLE
December 8, 2016

I bought the massage therapist mug and it looks horrible. The message is on one side of the mug where no one can see it. It should have been in the middle or put the message on both sides of the mug. I WILL NEVER NEVER NEVER BUY FROM THIS COMPANY AGAIN!

Date of experience: December 8, 2016
California
1 review
1 helpful vote
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Printing is awful
December 7, 2016

One wash and this shirt's emblem is barely understandable. It is flaking off like crazy. Never again

Date of experience: December 7, 2016
Tennessee
1 review
3 helpful votes
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Find someone else
December 7, 2016

I ordered a shirt and paid for immediate printing and rushed delivery. The website says "receive your order in 2-5 business days". I got a confirmation email stating I will receive my order within that time. Well that date has past and still no shirt. I got a new email saying it will arrive by saturday (that is 7 business days) I kindly emailed them saying it's no big deal but if they could refund the rush printing and shipping charges I'd greatly appreciate it. They would not. Even with photo proof of the confirmation, and receipt of rushed shipping charges.

Date of experience: December 7, 2016
Colorado
1 review
4 helpful votes
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Good experience
November 20, 2016

I bought a tee shirt and had a good experience. T-shirt itself was good quality, printing good too. When you order it tells you how long the offer is good for and how long you'll have to wait until the sale is over and the printing of the t-shirt will begin. For me, the sale lasted another 10 days when I put the order in, so I knew it wasn't going to ship for a while. The company kept me informed at each step of the process. I got an email when the sale was over and the printing began. Got an email when they mailed the t-shirt with a tracking number. If you need the t-shirt in a couple of days... this is probably not the venue for you. But if you can wait a couple of weeks it's just fine. Just pay attention to what it says when you're ordering as to how long the sale will continue, because printing and shipping won't happen until after that.

Date of experience: November 19, 2016
Texas
1 review
7 helpful votes
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We had our credit card information stolen and used on this website. Once I checked our credit card account I noticed the unauthorized charge. I immediately tried to contact someone at TEESPRINGS.COM. Guess what!? They are not allowed to talk on the phone to actual customers. It is totally by email only or chat. Once you chat with them and have a problem, you are blocked and not allowed to chat with them again. After 30 days and 90 pages of emails back and forth from numerous fraudulently people at TEESPRINGS.COM I could not seem to get my money back. We proved to them that we did not make the purchase but the only thing they did was keep sending me apologies on an email from yet another person from there. I contacted the fraud department with our credit card company, our local police department and 2 Better Business Bureaus. They are now under investigation by all of these entities. As of today, they have never refunded the first charge. Not only did they let the first charge go thru when I notified them that it was fraudulent but they lied to me. They told me our credit card number had been turned in to their legal department and would red flag should this person try to use it again. That was a lie because several days go, this person did use our credit card number again to place an order and TEESPRING.COM let the charge go thru. I noticed it on our credit card account because I check it daily. I notified our credit card company that it was yet another fraudulent charge and they stopped it. TEESPRING.COM is not a company that anyone should do business with. Good luck to you if you do! I was told in several emails that someone from their company would be given permission - and yes I said GIVEN PERMISSION - to call me regarding the refund. It has been 30 days and no one has called me personally. I never thought they would once I figured out how they do business. IT IS DEFINITELY A BUYER BEWARE with this company. Hopefully the Better Business Bureau will have the same luck contacting them as their customers do. I have also written a letter to the Chamber of Commerce in both the states they do business. They should be shut down immediately!

Date of experience: November 11, 2016
Nevada
1 review
2 helpful votes
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After buying some t-shirts as the seller heavily advertised that the profits would go to charity, found it might be a scam.

Contacted Teespring to tell them and they confirmed none of the money went to charity, but they wouldn't be doing anything about it and the scammer is still at it.

Bad enough it happens to me, but to know this and still let it carry on makes them just as guilty as the people scamming.

Date of experience: November 4, 2016
New Hampshire
1 review
1 helpful vote
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Sizing is way off
October 13, 2016

My friend got me a t shirt for a birthday gift. It was a women's medium but fit like an extra small. I had to re gift it to a friend that would fit her. Months later I came across another shirt I found on a Facebook blog. I wanted to give them one more chance. I ordered a woman's large. Three weeks went by so not too bad when it came to waiting, however it fit me like a small rather than large. I'm upset that I wasted over $35 for a t shirt that won't fit me ever. I commented on their Facebook blog and they not only deleted my comment but blocked me from liking their page. I didn't even try calling them, because of the lack of customer service.

Date of experience: October 13, 2016
Ukraine
3 reviews
11 helpful votes
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TOTAL SCAM
October 13, 2016

They scammed me and stole six hundred dollars. They're not even sorry. Well. Ladies and gentlemen, they are TEESPRING.COM!

They found and hired me as a graphic designer, approved some first test projects and then... simply disappeared without any reason. I was scammed by Chris Daft (VP of trust and safety, Teespring). That was absolutely unexpected. He and his company just ignore me and I don't know what's wrong with them. I'M DONE WITH IT.

Special thanks to Global Head of Community - Bridget Sauer, who thinks ignoring people is absolutely normal thing in this company.

Please think twice before dealing with cheap people.

Date of experience: October 13, 2016
Texas
1 review
9 helpful votes
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I purchased a t-shirt from "TeeSpring", which took several months to arrive. Their business model is to gather 6000 orders, make the money and then send to china for $500 with a return date of 1-2 months, Owner keeps a nice junk of change, while the rest of us bought into the SCAM and LIE.

WHAT THEY FORGOT TO TELL YOU BEFORE YOU PURCHASED THE TEESPRING SHIRT, IS ABOUT THE "RECURRING MONTHLY PAYMENTS"?!?!?!?!?!

US ATTORNEY GENERAL HAS BEEN ADVISED AND SHOWED MORE THEN 500+ US CITIZENS BEING SCAMMED BY TEESPRING, BANK ACCOUNTS CONTINUAL CHAGRES A RECURRING CHARGE?

The demise of TEESPRING is due to selfishness and GREED!

Date of experience: September 24, 2016
Pennsylvania
2 reviews
2 helpful votes
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LOVE IT!
September 23, 2016

I was skeptical at first, reading the reviews got me worried. But I ordered 2 hoodies and the sizing is perfect, shipped earlier than expected and of great quality!

Date of experience: September 23, 2016

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.


teespring.com
Founded in 2011
San Francisco, CA, United States
+267