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The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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Great customer service, very professional, and respond in a timely manner. I will be purchasing more items in the near future.
Ordered a T-shirt and hoodie from the US. T-shirt arrived no problem, the hoodie didn't. Contacted TeeSpring who were very helpful, and sent another one after investigating what happened with no issues at all, and very quickly. 2nd attempt arrived no issues. This is really the most important aspect. Good service is easy when it goes right, but what happens when it goes wrong? Well done TeeSpring, sterling job!
Thank you so much for the great feedback! We apologize that you did not receive your hoodie when originally expected, but we're very glad that your replacement arrived as requested. Thanks for using Teespring, we appreciate your business!
Bought a tee for my sister's birthday. Ordered a 3X - when I opened it to wrap it, it was marked a 3X but the actual size was more like an adult small! No way will she be able to wear it. It was special because she is a ghost hunter and the shirt read: "Never mess with a ghost hunter. We know places where no one will look for you." Made in Honduras, the label reads: Very Important Tee and then DISTRICT, Print was great, color was great, the shirt was just completely wrong sized. Especially not happy because it was a gift.
We are sorry to hear that the item that you have received did not fit as expected and have sent a Private Message to assist you further.
I ordered a t-shirt on April 1st. Their website promised I'd have the shirt by Earth Day... that's tomorrow. I did not receive a conformation for my order until several days after I placed my order. That conformation emails says my order should arrive at the latest by April 15th. On April 16th I emailed their customer service to see why my order still had not even shipped. Their customer service is just an automated response that sounds good. They emailed back saying that they're sorry it's late but it is because they are making sure my product is "perfect" but it should arrive soon. On April 20th, my order's status still had not changed so I emailed again. I got the exact same email so I don't believe anyone is actually looking into my order at all.
I really believe that this whole things is a scam to steal your money and you never get your product. From reading the other reviews, it seems that even if you do get what you ordered, it's horrible quality. I'd avoid them at all cost.
We apologize for any confusion over the delivery time frame for your order and have sent a Private Message to further assist.
I ordered from this company once, several months ago. Today while grocery shopping with the children this company took over 1200. 00 out of my account. No email or contact in any way. I tried contacting the company yet they are rude and tried to direct me to another company. I have filled fraud charges with my bank and will go further if I am not made whole immediately. BEWARE!
We sincerely apologize for any inconvenience. If you have had unauthorized charges billed from Teespring.com, we would be more than happy to help. We have sent a Private Message to further assist.
After I received my item that I ordered I noticed that the hoodie was small on me, so I contacted customer service. Jonalyn Emailed me back and helped me through on how to take care of getting a size swap. It was fast responded emails, and fast process with getting a size swap!
Look forward to future business.
Thank you for the awesome feedback! We're sorry to hear that your item did not fit as expected, but we're so glad that Jonalyn was able to have that resolved for you quickly. Thanks for using Teespring!
Although there stuff looks nice DO NOT ORDER FROM THEM. I ordered 3 shirts from there and one of them came in the wrong size and when i contacted customer service they made a big issue and refuse to give me a refund. I WILL NEVER ORDER FROM HERE AGAIN.
We're sorry for any confusion, if you have received an item other than what was ordered, we are happy to offer a resolution. We have sent a Private Message to assist you further.
Teespring company has a women named Gloria that works In costumer service and let me tell you this women went out of her way 3 times until we got it right. She was such a pleasure to deal with company's need Gloria to teach there company how to take care of customers she is absolutely awesome women and I thank here for being so professional and respectful and so very nice rock on Gloria
Ken
We love getting such great feedback! It's awesome to hear that you had such a wonderful experience with Gloria and we will absolutely make sure that we pass along your response. Thanks for using Teespring!
I ordered 1 tshirt from teesprings but i was charged for 3 and received 3 but i contacted them and they ask me to return the extra tshirts which i did and i received a refund straight away happy with that would use their site again
We apologize for any confusion and have sent a Private Message to assist you further.
Why does it seem like they are a China company? It takes too long for orders and when they respond, the English is broken?
We're so sorry for any frustration! We have sent a Private Message to assist you further. - Teespring Support
They sent me a men's XL as a substitution for a women's XL and thought that would be just fine. They were shocked I was upset and wanted the shirt I ordered. I will never purchase from this company again
Similar issue with sizing. They are so off on the small size. Wish I would have read reviews first - never would have ordered from them. Let me return the first time but when i received the replacement they were still so small - 2 XX was similar to a large at best - I asked how I can return and get a refund. They said they don't do that and you only get one chance to return something. Beware before you buy!
I don't know if they could have used any thinner material on the long-sleeve t-shirt I ordered. Washed it initially, only to find out that it looked wrinkled, especially where the silk screening was applied (because of the pathetic thinness). Also, there really were no sleeve cuffs, like they just folded in a small amount of the material in and sewed it. If this is a typical product offered, I will not be doing business with them again. I'd be embarrassed if I was wearing a this shirt as a representation of company quality.
I ordered my shirt February 24th. I was told that I would receive it between March 7-10th. They changed my area code on the shipping and I was not notified. I watched the tracking on my package go from leaving their location of Kentucky, to "York PA *******" and it came back with "insufficient address". Well yes, that is because my zip code is *******. I specifically put that in my shipping information. They changed it anyway. So I contacted them. They claimed to have fixed my address and were going to ship it back out as soon as it came back to their facility. Well, three days later, it goes right back to "York PA *******", but it still isn't arriving at my address. Finally, I check today, and its BACK IN KENTUCKY AGAIN. They $#*!ing changed the zip code again. I working to resolve this for the THIRD TIME through this AWFUL company. I feel as though I'm working with online customer service from China! I would NEVER recommended this awful company to anyone.
It takes so long for just a simple t-shirt to get here. I've sent them 5 emails and every time they respond with the same thing, that it's still printing somehow. They told me in 5-7 days it would be printed and shipped and it's been 9 days and it's still printing. And on top of that they don't keep you updated very well. The last time I got an email from them, without having to email them first, was when I got my reciept. So delievery and contact service is absolutely terrible.
I ordered a hoody & received it on time. I'll definitely recommend them to my friends. Their support is awesome. I'll buy from them again!
I wish I would have seen the reviews! I ordered a shirt a month ago and was charged for it and never received it. There is no way to get a hold of anyone to talk to a customer service person. I'm reporting this to the better business bureau. I have emailed teespring and only automated responses come back. Also, I've been on the phone with PayPal for literally 1 hour and they don't see the charge, so this company must have figured out how to fraudulently get money out of PayPal without PayPal having notice of it. All around a terrible scam. Buyer beware!
I had two shirts delivered wrong try to talk to somebody you can talk to anybody to the 800 number if they have no customer service you have to email once you email takes a couple days for them to get back and then you email back then your email goes to the bottom of the list and you had to wait for him to get back to you I paid 399 for each shirt to be shipped and they advertise that you get a discount if you order more than one shirt didn't get the discount now I'm paying $8.65 to send these two shirts back and hopefully I will get the correct ones not a happy experience
I will never buy ANYTHING FROM TEESPRING EVER AGAIN! If you wanna get ROBBED TADA here you go knock yourself OUT!
Sent tee shirts back for an exchange in size... NOT able to exchange or refund money! If their sizing were a normal med and large it would've have been a problem.
C
CRAP company would never use again!
Answer: I ordered a sweatshirt, the quality is ok and the printing is ok, nothing fantastic.
Answer: I've ordered from them twice. One was shipped 3 months after the order was placed and the other took less than 3 weeks. I wouldn't order any shirt that you need quickly.
Answer: Designing to Sell is free of charge. You determine your profit margin, based on the item(s) that you create. We charge a flat base price per productyou set the selling price and you keep the profit! Thank you.
Answer: We utilize multiple similar brands to ensure availability. We are unable to select a specific brand to be used for an order. However, if there are any issues with an item received we are always happy to offer a resolution that works best for you. Thank you!
Answer: AWe are always happy to offer a resolution for any item that is not printed or received as originally shown in the order confirmation. Buyers in need of assistance can visit our Help Page at any time, choose the "Contact Us" option, and receive a response within 24-48 hours. Thank you.
Answer: Sorry to hear that you had an issue with our checkout process! All orders are placed directly on our site, we do not currently offer assistance by phone. Our Team would be happy to review the item that you are attempting to order, please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: All delivery time frames are shown at the time of submitting an order and can vary based on the requested product and delivery address. Please contact us directly through our site for further assistance. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Track My Order" or "Contact Us" option. Thank you.
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We love getting such great feedback! It's awesome to hear such a positive reaction to our customer service. Thanks for trying Teespring and we look forward to your continued business!